Parcel got [ not ] delivered to a parcel point, open only from 1pm to 5pm, no card, no doorbell, every time. Wanted to complain, got worse.

I was misled by their chatbot into thinking I could escalate a service issue. Instead, I was stuck in a scripted maze of dropdowns and simulated empathy. When I asked for a phone number, the bot claimed no such thing existed — even though it does (088 – 345 4300). “Human” agents responded with slow versions of the same script, avoided accountability, and refused to acknowledge clear facts. This isn’t customer service; it’s digital gaslighting. I’ve asked Temu to avoid DHL for all future orders.

If you value your time, avoid DHL eCommerce. They’ve optimized for minimum friction to them, not maximum support for you.