DHL Reviews 22,374

Second time within three months - an order of wine (value £250+) failed to arrive on the designated day. Last time driver apparently got lost. Today, DHL give me a time then, during that one hour wind... See more

A disorganised company that is unable to stick to its own schedule. Two days wasted waiting for a delivery requiring a signature. Each day their website says 'out for delivery', but nothing happens... See more

Zero stars. I seriously can not stand DHL I have NEVER received a parcel on the original delivery day and usually only get it between the 3rd-5th delivery attempts, Usually no attempt to try my neighb... See more

DHL.com not upfront about fees and customs tax/duty. International student over for exchange in the UK hit with >£200 customs bill for shipping some old winter clothes ahead of arrival to avoid too ma... See more

I’ve had an absolutely awful experience with DHL. The tracking is completely unreliable—one minute it says my package is out for delivery, and the next it claims they couldn’t deliver it. Yet, t... See more

Was informed of delivery for Tuesday no show ! Then Wednesday was out for delivery as too late , I rearranged for Thursday no text nothing have to keep ringing a tel phone was told 13.25 -14.25 IM ST... See more

If option 0 stars was available it would have been zero! This guy appears on my door step acting big, sunglasses in a dark, cloudy day, not talking acting gangster!!! He hands me my package and holdi... See more

Took 9 days to deliver a parcel with no explanation. Misleading tracking which kept petering out. Impossible to contact customer services either by phone or through their chat. I have informed the com... See more

I had a big order of 14 items from Dunelm. To were delivered separately but within the expected time. For the rest, I kept getting endless messages they were delayed over the next 7 days. Called DHL a... See more

Absolutely useless. Was supposed to arrive within 5 days apparently everyone at the dispatch destination quit? Meaning the shipment sat pending for 2 weeks. Finally gets sent out for delivery and... See more

How the mighty have fallen! Post merger the service is abysmal; 3 deliveries in a row showed the same failings, that are actually getting even more disappointing: 1) significant delays 2)... See more

Failed to collect my parcel on 1st and 2nd of October via eBay having sold an item and receiving conformation of pick up on both days. No collection was made on both of these days with both myse... See more

My parcel from Flannels was supposed to be delivered on Wednesday, got a email saying driver was held up and parcel would be delivered next day Tracked all day on the thursday was 81 on the list , n... See more

My wife's gift was supposed to arrive 5 days back, a week before our anniversary, now I don't know if I ever get it! 5 days back I received a notification that the courier is on his way, but late... See more

Delivered my parcel a day late to the service point, then failed to provide the pick up code as although they’ve included a photo of the delivery on the tracking, it stills reads as being delivered. W... See more

This company is surely making money from our unsent delivery's right? Never got my package, kept saying at Depot then out for delivery with no outcome, went on for weeks. Try calling there help with u... See more

For 6 days in the last week I have been notified a time slot for delvery by DHL. When the delivery does not happen I get another notification saying that the delvery has been delayed by24 hours. I sti... See more

I would not give them even a star: Had 2 parcel for collection, they sent me abroad message will collect between 8-18.00 -then they gave a slot 14.39 to 15.39 . Nobody came!! made us waiting for... See more

Rubbish service with an even more rubbish customer service. I ordered from a retailer and unfortunately they decided to send my package to DHL. I spoke to someone called Amanda and boy she didn't know... See more

Simply appalling. Lied too by their own operatives “the driver experienced a breakdown.” Not true the drivers shift ended before he completed his drops there were over 100. I was 94 Pathetic. and the... See more

I don't know who this company is employing nor who the transport manager is but they are shockingly incompetent. I have been waiting since the promised date of delivery (2nd October) Everyday I've... See more

If I could give zero stars I would. I bought an item online and unfortunately it was shipped via DHL. I live in a residential flat in a converted Victorian house. Despite having the correct address on... See more

Completely crap avoid avoid avoid service shocking need to be closed down left several hundred pounds of product just on doorstep even though i explained an alternative. waste of space beware custo... See more

I expected a parcel on Friday,both myself and my husband waited in all day,no parcel ! I've just checked my email ,DHL say they delivered the parcel at midday Friday and that one of us signed for the... See more

Any time I have ordered from states , ebay in general ( I lvve inCanada). The only time I have an issue is with DHL. All other couriers deliver no problem. But DHL always tries to scam me me for money... See more

Nigeria DHL is super slow. Parcel scheduled for picked was not picked on the day and was never picked up. Payment made was not confimred until it was followed up. Very poor customer service, as the... See more

Got an email saying my delivery was refused .I spent all day at home and even checked my cameras..no attempted delivery !!! I treid calling DHL what a frustrating and complete waste of time .Ended up... See more

Absolutely shocking and appalling service!!! My husband ordered a product from John Lewis. DHL “attempted” delivery and left a note at the front door rather than delivering it to our flat. This was la... See more

I have had to use DHL twice recently to send parcels after selling on ebay and it defaulting to DHL as part of their "simple delivery". Both times the parcel hasn't been collected from my house as arr... See more

Service is definitely not the word I would use in combination with DHL. A such a low performance and lack of customer satisfaction. It is so unbelivable that this company still excists. Lack of com... See more

I have been making the same import from the USA every 2 months for several years and the validation team ALWAYS hold it up for days. We know why their validation fails. It is because their system... See more

Total garbage company & worst service. DHL destroyed my shipment, refused any accountability, and treated me like I was at fault. Filing a complaint in the consumer court & making sure DHL pays for th... See more

Another wasted journey . My third in 2weeks to drop of items for delivery which actually save them from having to collect ? Another note on the door to say sorry we can’t take or give you your parc... See more

Delivered to an unknown address, proof of delivery picture was of some kitchen cabinets and signed for by reception so I have no way of finding my parcel. DHL are the worst company in the world, I wi... See more

I’m really disappointed with the customer service from DHL today. I called about a delayed delivery and ended up waiting on hold for about 20 minutes. When I finally spoke to an agent, he told me he c... See more

Would give negative stars if i could. Lie that theyve delivered an item, find it, keep it in warehouee, website useless, phone line useless AI crap repeating info I already know with no remedy, custom... See more

Would give it 0 if I could. One city delivery address change led to ongoing 1 daily update of in depot. Company that sent it did everything right and they decided to mess it up. It’s now be... See more

Utterly useless. Saying they've collected my parcel but also not received it. Just says "Delayed" no contact, no further info. If you try to call you're cut off before you can even enter info. Should... See more

Parcels are left at customers' doors because the drivers are told at the hub not to return them. If you run an online store, YOU ARE WARNED at your risk, oh, and their insurance is a joke, they will N... See more

I had a parcel arrive today and it arrived damaged . The drivers are clumsy and unprofessional. I will never purchase anything from a retailer that uses DHL . Save yourself the hassle and inco... See more

Absolutely shocking service by this company, wasted 2 days for them to collect a package and STILL not come!! Would never use this company again!

I tell you now, DHL suck a** on a Monday morning. Absolutely shambles of a service from all levels. It's a service that's used purely because they are cheap and a big name but that sadly comes at... See more

I live in Spain & the DHL service is terrible! I have cameras at my entrance & they insist that they called when I was in all day! It’s not the first time that this has happened with this company. Fro... See more

If I can give 0 zero I would. It’s the worst service I have ever. I paid for collection. DHL didn’t turn up and claimed that I wasn’t home. Promised that they will come again the following day, no sho... See more

Nice tracking information. Support is ok. Also the extra fees that you're not warned about before hand are really nice too! :)

I would give a minus 10 if possible. Just disgusting. Have been delivered a pen instead a phone. I have written a complaint about the delivery as the driver was lying about the delivery and same wi... See more

Had email informing me that my parcel would be delivered on Tuesday 7 October 2025. Waited in all day because the delivery message said the parcel had to be signed for. Guess what - no delivery. Unab... See more

NEVER RECEIVED MY ITEM. GOT SHIPPED, UPDATED TWICE, THEN STUCK IN LIMBO FOR ETERNITY. SAME STORY DIFFERENT VICTIM. NO EXPLANATION. CUSTOMER SERVICE IS A SICK JOKE THAT ALMOST SEEMS UNREAL. Y... See more

AWFUL Company! next day delivery is more like a week 3 x delayed for no reason I'm also leaving the country and needed this parcel as im taking the item with me Refused to let me pick it... See more

Minus stars would be good for this company - not that they ever bother to respond. Paid for a before 10.30am delivery, nothing arrived 12.48. Contacted supplier and they have no details other tha... See more