Been ordering from Cosy Aromas for a good few years now. I’ve tried others in the past, but found these wax melts amazing, and last! Always kept up to date on exact delivery, which is only a... See more
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Unit 7 Boss Hall Road, IP1 5BN, Ipswich, United Kingdom
- support@cosyaromas.com
- cosyaromas.com
Replied to 42% of negative reviews
Typically replies within 2 weeks
Tried this company for the first time
Tried this company for the first time , placed order 9 days ago , still not showing as despatched , was told after 5 days they are back logged with orders and order was being picked that day , order is still not despatched , sent 3 emails asking for a refund have been completley ignored , rude and unproffesional is an understatement for this company , will be seeking money back through my bank since cozy aromas don't have the common decency to reply to emails
Very disappointed - from a regular customer …
Have been using Cody Aromas for quite a while, their despatch sometimes can be slow. This time I placed an order & 10 days later still hasn't arrived, I appreciate things happen but this isn't my issue. Twice I have tried their chat to track down my order, it says they respond in minutes however they don't respond at all. Twice I have sent a on-line contact form to trace order, they say they respond in 24 hours, I'm still waiting more than 3 days later. Finally I have sent a message via Facebook messenger, still waiting the courtesy of a reply. My order status still remains as 'unfulfilled' so I am loosing hope I will receive my order & probably the £33 I have spent. Needless to say they have lost my faithful custom. I fully understand things go wrong or get missed, but it's how you put it right that's important, but if they ignore your communication how can they explain & put things right for their customers !
In this time I decided to order from another popular candle company and the order has arrived & their tarts burning away happily.
Worst experience ever!!!!!
I had by far the worst experience with their client services team and clearly I will never but never buy from them again. I used to love Cosy Aromas and they ruined my perception of the brand. I ordered 8 wax melts, only received 5 and I spent weeks and tens of messages with their custumer support team members with them literally mugging me off by saying that the outstanding melts have been sent and then that they will be sent shortly. After TWO WEEKS from ‘shortly’ still nothing. Total disrespect and lack of care! A shame as the melts are lovely but ordering from them it’s like lottery. If there are any issues with your order, it will very likely not be sorted and you’ll lose your money and your patience trying to deal with them. I am surprised that they are still on the market!
I'm Out!
I have been a longstanding customer for years. I noticed it was different but that was ok I thought. Recently I placed an order with Cosy Aromas and I was sent the very small wax melts - seven of them( 25gm) I think. I also ordered a room spray. I was charged £32.99 for this. I tried by email to contact them twice - no reply.No way this order should come to this amount. I loved the old wax melts from cosy aromas and now I see the change since Paul and Tamar have left. Some of my previous purchases before this one I noticed the scent didn't last as long as the previous ones from cosy aromas. I am sad and disappointed that the present customer service has not addressed my recent query and you have lost a customer for your lack of concern. I am very disappointed.
Lovely selection
Lovely selection! I am only on first one and love it so much haven’t tried the others yet 😊
Great little company
Look forward to my monthly melts coming through the door. Strong scents making my home smell beautiful. Lots of choices on the website.
Been ordering from Cosy Aromas for a…
Been ordering from Cosy Aromas for a good few years now. I’ve tried others in the past,
but found these wax melts amazing, and last!
Always kept up to date on exact delivery, which is only a few days. And, if there’s a query, the team do their utmost to reply promptly.
I always look forward to the new additions. Although I don’t always purchase them, unless it’s a scent I like.
My most recent purchase was Hippy Chick, a scent that’s just up my street. Cosy absolutely nailed it, I love it! ♥️
Love Cosy aromas scents especially the…
Love Cosy aromas scents especially the new Ones I love the boxes of 25g Brilliant Service I
Would highly recommend cosy aromas m
Have been using cosy for few years.the…
Have been using cosy for few years.the best oils I have used. Really nice company to deal with.
Excellent makes my rooms smell gorgeous…
Excellent makes my rooms smell gorgeous thank you
Quick delivery…lovely wax melts..smell…
Quick delivery…lovely wax melts..smell great…have used cosy aromas before and they don’t disappoint….

Reply from Cosy Aromas
I love all cost aromas scents rhey are…
I love all cost aromas scents rhey are amazing
Fast delivery
Fast delivery. Excellent product. The only wax melt that smells gorgeous for a long time. I will always order again and again. Thank you.

Reply from Cosy Aromas
Scrub Up, Dust Down Wax Melt
Scrub Up, Dust Down was part of the 2025 Spring Collection.
The strong but soft fragrance of Marseille soap gives the perfect scent of a pure and perfect spring clean.
A floral scent of rose and lilac, soon fills your room with a strong and clean feel.

Reply from Cosy Aromas

Reply from Cosy Aromas
Absolutely fantastic service
Absolutely fantastic service, amazing wax melts, so much choice love love love ❤️

Reply from Cosy Aromas
Brilliant company
Brilliant company
Great products
Great prices
Outstanding customer service
Brilliant products
Highly recommend

Reply from Cosy Aromas
Lovely company to buy from
Lovely company to buy from.
Easy to choose and quick delivery.
Fragrances are beautiful

Reply from Cosy Aromas
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