Cosy Aromas Reviews 8,717

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the products offered, highlighting their beautiful and long-lasting scents. Consumers also appreciate the wide variety of fragrances available, ensuring there's something for everyone's taste. The wax melts, in particular, receive high praise for their unbeatable scent and value for money. People consistently commend the excellent customer service, noting the friendliness and helpfulness of the team. Reviewers highlight the prompt responses to queries and the quick resolution of any issues. The fast and delicately packed delivery service also contributes positively to the overall experience. Many customers express their loyalty, stating they wouldn't purchase wax melts from any other company.

Based on these reviews

Rated 5 out of 5 stars
Verified

Been ordering from Cosy Aromas for a good few years now. I’ve tried others in the past, but found these wax melts amazing, and last! Always kept up to date on exact delivery, which is only a... See more

Rated 5 out of 5 stars

So whats so great about cosy aromas.....valve for money, scent throw is long lasting, 4 exclusive wax melts each month which could be perfume dupes, fruity or floral, clean & fresh, have a community... See more

Rated 5 out of 5 stars
Verified

Look forward to my monthly melts coming through the door. Strong scents making my home smell beautiful. Lots of choices on the website.

Rated 5 out of 5 stars

For many years I have loved filling my home with amazing scents from some of the most renowned candle and wax melts companies, when I stumbled upon Cosy Aromas I was completely hooked!! They have so m... See more

Rated 5 out of 5 stars

Such an amazing company. The wax melts are fantastic as are their olis & room sprays too. The fragrances make my whole house smell gorgeous & the scent lasts for ages.Customer service is amazing, supe... See more

Company replied

Rated 5 out of 5 stars

I’ve been a loyal customer for a fair while now and I live cosy wax melts, the best I’ve ever used, always strong in smell and last for days. All there products have been sauced using the best ingre... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the wax melts from here! My home smells amazing! I am even more impressed by the team members who work there and seem to be happy to help in any way. I would definitely recommend c... See more

Company replied

Rated 5 out of 5 stars

I have been a Cosy customer & VIP subscriber for 5 years & love their products. Yes the past year has seen a significant decline in production & quality, but then the reason became clear when it was a... See more

Company replied

Rated 5 out of 5 stars

The products they sell are so delicious, strong and long lasting. Not to mention with the extent of scents available there are scents to suit everyone! The team are friendly, helpful and respond so q... See more

Rated 5 out of 5 stars

Cosy aromas is just a special brand why?? There range of scents is amazing so many to choose from and such variety.. Every scent made by cosy aromas is on point & long lasting not just the wax melt... See more

Company replied

Rated 5 out of 5 stars

Been with Cosy from the very beginning always loved all their products , went downhill for a short time but now have new owners and Jo is amazing she’s listened to us all and given us exactly what we... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Cosy Aromas now for a few months and cannot fault their wax melts and customer service. Since the new owner Jo Martin took over, the levels of scent and amount of wax you re... See more

Company replied

Rated 5 out of 5 stars

I’ve been a customer of cosy aromas for 3 years and had built up a considerable stash that I’m only just getting towards the end of. They’ve produced some beautifully scented wax melts that leave a ro... See more

Company replied

Rated 5 out of 5 stars

Been purchasing Cosy Aromas wax melts, sprays and fragrance oils for 4 years now. The company has new ownership now and I have received my monthly VIP Deluxe box. You can see the oils in the wax melts... See more

Company replied

Rated 5 out of 5 stars

Having tried many different wax melt brands with mixed success I’m always sceptical about trying something new. When a friend introduced me to Cosy Aromas I was pleasantly surprised at how strong a... See more

Rated 5 out of 5 stars
Verified

AMAZING!!!! The fragrances are absolutely gorgeous and have a long lasting g smell. Recently purchased the room sprays, and I would highly recommend. Ready to place my ne t order. Customer service i... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Cosy Aromas since 2019. Always, always great wax melts. Fabulous customer service. The VIP subscription service is amazing. Three choices of subscriptions. You can choose the... See more

Company replied

Rated 5 out of 5 stars

I've been with Cosy since July 23 and what they are producing nowadays is the best they have ever been. I order 2/3 times every month because as Tina Turner once said they are "Simply The Best" on the... See more

Company replied

Rated 5 out of 5 stars

I have been purchasing from Cosy Aromas since late 2019. I have to say they are, in my opinion, the best wax melts on the market. Wax melts, oils, room sprays and carpet fresheners are superb, stron... See more

Company replied

Rated 5 out of 5 stars

Honestly my number one go to for wax melts! They are the best, strong, long lasting and great variety of scents. Customer service is great and a very friendly community!! My 2 favourite scents deep se... See more

Company replied

Rated 5 out of 5 stars

I have been a VIP member for a couple of years and a customer since the very start. I am glad that I have stuck with Cosy during their recent take over as the new owner had listened to us cust... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Cosy Aromas since 2020 and absolutely love their wax melts. My faves are masculine and fresh scents and I find that the quality and scent of their products is well worth the... See more

Company replied

Rated 5 out of 5 stars

Feel compelled to leave this review to show some appreciation for Cosy and their products. My wife and I have been using Cosy for many years now and have amassed a very large collection of melt... See more

Company replied

Rated 5 out of 5 stars

Have to say I am a real fan of Cosy Aromas, my main favourites are their room sprays, the Lavender ones sprayed on my bedding are amazing, I have purchased wax melts and although I found some to be no... See more

Company replied

Rated 5 out of 5 stars

Love love love this company and the community!! I have been a customer of Cosy Aromas since 2018 and don’t buy from anywhere else. I even managed to get my daughter addicted. The company had a bit o... See more

Company replied

Rated 5 out of 5 stars
Verified

New clam packaging which is spot on in my opinion. Plum Rose and Patchouli wax melts are just amazing. Communication ,packaging and delivery all faultless. Lost Cherry room spray was the icing on t... See more

Company replied

Rated 5 out of 5 stars

I love cosy wax melts great scent throw. Cosy are always professionally dealing with queries. My last order came in less than 3 days. Had problems with my email account and very prompt response fro... See more

Company replied

Rated 5 out of 5 stars

Perfect online shopping experience. Excellent communication & speedy delivery. I am so pleased with my wax melts, they smell exactly as described & last for hours. So many to choose from also.

Rated 5 out of 5 stars

I've been a loyal Cosy customer since 2020 . It's true that quality did fall significantly during 2024. New owners took on a huge challenge and have asked customers for their feedback, which has be... See more

Company replied

Rated 5 out of 5 stars

I have been buying from cosy for just over a year. However, I have been using their melts for about 3 years now (after raiding my mother’s stash). These wax melts are the best I’ve ever had. I wouldn’... See more

Company replied

Rated 5 out of 5 stars

I have been using Cosy for a few years now and I cannot praise this Company highly enough. Their products are beautiful with fragrances that last and their customer service is second to none.

Rated 5 out of 5 stars
Verified

Cisy are a great company friendly and their products are first class. They have a wide range of scents that are made into the best waxes around. I've never had a complaint about my orders or the produ... See more

Company replied

Rated 5 out of 5 stars

I have been a customer since February 2019 and vip (monthly subscription since March 2019). Up until about a year ago everything was great. I watched a home set up go to a multi million pound compan... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered 10 samples + 10 free. Arrived within 4 days. Ordered same again and they arrived within 4 days. It’s great to smell all the different scents before you buy. I’ve picked my favourites & will be... See more

Rated 4 out of 5 stars
Verified

Great offer on sample boxes buy one get one free. Just unhappy that they told me after my purchase that the box I receive maybe Christmas packaging and of course it was, so couldn't give as a birthda... See more

Rated 5 out of 5 stars
Verified

These melts are amazing 🤩 I would NEVER buy any others after using cosy and believe me I have tried a few, Customer service and delivery is . Monthly subscription is real value for money and yo... See more

Rated 4 out of 5 stars
Verified

Super fast delivery, only tried 2 melts so far so can't give a full review. The 2 I have tried which true gentleman, okay but not as strong as I thought it would have been, and NRG, which I aren't qui... See more

Rated 5 out of 5 stars
Verified

I haven't been with cosy for long however I now have a nice collection and after only one order I decided to become a VIP and I wasn't let down when my subscription box came. The guys are really frie... See more

Rated 3 out of 5 stars
Verified

The scent of the wax melts are lovely, and very much as I expected them to be. The only issue I had was the scent didn’t last. I burned mine for around 3 hours then relit the next day and there wasn... See more

Rated 5 out of 5 stars
Verified

By far the best wax melts I have ever bought, I wouldn’t purchase from any other company now, such big pods for so little money.The monthly VIP subscription box is great value, Customer services... See more

Rated 3 out of 5 stars
Verified

I have bought these wax melts twice now. The first time I only liked one of the four. So I bought three of the same fragrance again disappointing that it wasn’t the same strength Quite weak. as the la... See more

Rated 5 out of 5 stars
Verified

This is my second purchase and will continue to buy from here.The scents are beautiful and long lasting as well as good value for money.I also prefer supporting independant/family run businesses rathe... See more

Rated 5 out of 5 stars
Verified

The most fantastic wax melts I’ve ever had. Unbeatable scent throw and there’s something to suit everyone. I absolutely adore my VIP subscription and look forward to my surprise box every month.

Rated 5 out of 5 stars

Cosy is the best Wax melt company there is. Their huge wax melt pods ar3 so full of fragrance. Each piece melted can last for days. There’s samples of each fragrance to buy so you can try before movin... See more

Rated 5 out of 5 stars

Scrub Up, Dust Down was part of the 2025 Spring Collection. The strong but soft fragrance of Marseille soap gives the perfect scent of a pure and perfect spring clean. A floral scent of rose an... See more

Company replied

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Company details

  1. Candle Store
  2. Aromatherapy Supply Store

About Cosy Aromas

Written by the company

New to Cosy Aromas? Try our samples to see what you think.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Tried this company for the first time

Tried this company for the first time , placed order 9 days ago , still not showing as despatched , was told after 5 days they are back logged with orders and order was being picked that day , order is still not despatched , sent 3 emails asking for a refund have been completley ignored , rude and unproffesional is an understatement for this company , will be seeking money back through my bank since cozy aromas don't have the common decency to reply to emails

October 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Very disappointed - from a regular customer …

Have been using Cody Aromas for quite a while, their despatch sometimes can be slow. This time I placed an order & 10 days later still hasn't arrived, I appreciate things happen but this isn't my issue. Twice I have tried their chat to track down my order, it says they respond in minutes however they don't respond at all. Twice I have sent a on-line contact form to trace order, they say they respond in 24 hours, I'm still waiting more than 3 days later. Finally I have sent a message via Facebook messenger, still waiting the courtesy of a reply. My order status still remains as 'unfulfilled' so I am loosing hope I will receive my order & probably the £33 I have spent. Needless to say they have lost my faithful custom. I fully understand things go wrong or get missed, but it's how you put it right that's important, but if they ignore your communication how can they explain & put things right for their customers !
In this time I decided to order from another popular candle company and the order has arrived & their tarts burning away happily.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ever!!!!!

I had by far the worst experience with their client services team and clearly I will never but never buy from them again. I used to love Cosy Aromas and they ruined my perception of the brand. I ordered 8 wax melts, only received 5 and I spent weeks and tens of messages with their custumer support team members with them literally mugging me off by saying that the outstanding melts have been sent and then that they will be sent shortly. After TWO WEEKS from ‘shortly’ still nothing. Total disrespect and lack of care! A shame as the melts are lovely but ordering from them it’s like lottery. If there are any issues with your order, it will very likely not be sorted and you’ll lose your money and your patience trying to deal with them. I am surprised that they are still on the market!

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

I'm Out!

I have been a longstanding customer for years. I noticed it was different but that was ok I thought. Recently I placed an order with Cosy Aromas and I was sent the very small wax melts - seven of them( 25gm) I think. I also ordered a room spray. I was charged £32.99 for this. I tried by email to contact them twice - no reply.No way this order should come to this amount. I loved the old wax melts from cosy aromas and now I see the change since Paul and Tamar have left. Some of my previous purchases before this one I noticed the scent didn't last as long as the previous ones from cosy aromas. I am sad and disappointed that the present customer service has not addressed my recent query and you have lost a customer for your lack of concern. I am very disappointed.

September 18, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Been ordering from Cosy Aromas for a…

Been ordering from Cosy Aromas for a good few years now. I’ve tried others in the past,
but found these wax melts amazing, and last!
Always kept up to date on exact delivery, which is only a few days. And, if there’s a query, the team do their utmost to reply promptly.
I always look forward to the new additions. Although I don’t always purchase them, unless it’s a scent I like.
My most recent purchase was Hippy Chick, a scent that’s just up my street. Cosy absolutely nailed it, I love it! ♥️

June 24, 2025
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Rated 5 out of 5 stars
Verified

Quick delivery…lovely wax melts..smell…

Quick delivery…lovely wax melts..smell great…have used cosy aromas before and they don’t disappoint….

April 25, 2025
Cosy Aromas logo

Reply from Cosy Aromas

Hi Lynda Thank you so much for your kind words and continued support! We're thrilled to hear that our wax melts met your expectations and that our delivery service was prompt. At Cosy Aromas, we take pride in delivering quality products and excellent service, and it's wonderful to know that we've succeeded in doing so for you. We look forward to delighting you with our products again soon

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Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery. Excellent product. The only wax melt that smells gorgeous for a long time. I will always order again and again. Thank you.

April 25, 2025
Cosy Aromas logo

Reply from Cosy Aromas

Hi there , Thank you so much for leaving your review. We are so pleased that you are enjoying our wax melts. Thank you for your continued support. 😍

Rated 5 out of 5 stars

Scrub Up, Dust Down Wax Melt

Scrub Up, Dust Down was part of the 2025 Spring Collection.

The strong but soft fragrance of Marseille soap gives the perfect scent of a pure and perfect spring clean.

A floral scent of rose and lilac, soon fills your room with a strong and clean feel.

May 3, 2025
Unprompted review
Cosy Aromas logo

Reply from Cosy Aromas

HI John. Thank you so much for your wonderful review. We are so pleased that you are loving this scent from this years Spring collection. 😍

Rated 5 out of 5 stars
Verified

Great company

Great company, quick and efficient delivery

April 24, 2025
Cosy Aromas logo

Reply from Cosy Aromas

HI Nadine . Thank you so much for your wonderful words. I am so pleased you are happy with the service and products you have received. 😍

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Rated 5 out of 5 stars
Verified

Brilliant company

Brilliant company
Great products
Great prices
Outstanding customer service
Brilliant products
Highly recommend

March 25, 2025
Cosy Aromas logo

Reply from Cosy Aromas

Hi Nichola , Thank you so much for your amazing review. We are so pleased that you are happy with our services . 😍

Rated 5 out of 5 stars
Verified

Lovely company to buy from

Lovely company to buy from.
Easy to choose and quick delivery.
Fragrances are beautiful

February 24, 2025
Cosy Aromas logo

Reply from Cosy Aromas

HI Jane. Thank you so much for your review, It really is so great to read that you are happy. Thank you 😍

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