Sarah Katharine Pitts

I have been a customer since February 2019 and vip (monthly subscription since March 2019). Up until about a year ago everything was great. I watched a home set up go to a multi million pound company. The owners changed packaging, wax and the scents which changed the products. No negative feedback was allowed to be posted on their social media and they didn’t listen to their customers. I believe they did this to destroy the business. They sold up in May and the new owners have listened, requested feedback and acted. Each month the products are getting better and better. Gone is the cardboard, hard wax, mica, poor scents. Now we get proper recyclable plastic packaging, easy to remove softer wax, coloured wax, no mica and strong scents. This company is going from strength to strength. Each month I wonder how they will top the previous month and it just gets better and better. Customer service is amazing and feel very valued as a customer. There’s a lovely cosy community to be part of as well (well there is now that certain people have been removed). The staff (all from the previous owner) are great and clearly enjoy producing great products and interacting with the customers. 100% the best products currently out there

I first discovered Cosy Aromas back in February 2019 and ordered the buy one get one free little heart melts. They were by far the best wax melts I had ever used and quickly subscribed to the monthly VIP box. I have been a VIP box subscriber since March 2019 and look forward to receiving my box of new scents every month. I have watched this company grow from producing in their own home to the huge warehouse unit they are currently in. From wax melts to room sprays, oils and bath and body products each product has been created with love and smells amazing. The customer service is amazing I haven’t had many issues ( one electric warmer which stopped working - returned, received replacement with updates all the way). They have supported many charities along the way as well as becoming plastic free more recently. I will continue to support them on this journey and look forward to seeing what comes next. Excellent strong long lasting scents my home smells amazing.

Items as described, well packed and quick delivery. I have had several orders now and no issues. Great value and service

I have been a cosy addict since March 2019 and watched this business grow in strength. The products are by far the best I have ever had far better than the market leaders. My home smells amazing. Their customer service is excellent going over and beyond. I am a VIP member (and have been since March 2019) excellent value for money and new scents every month to enjoy. Too many favourite scents to list. Love the sample pots great way to try all the scents. Affordable and good value for money. You will not be disappointed.