Melanie Chalk

Have been using Cody Aromas for quite a while, their despatch sometimes can be slow. This time I placed an order & 10 days later still hasn't arrived, I appreciate things happen but this isn't my issue. Twice I have tried their chat to track down my order, it says they respond in minutes however they don't respond at all. Twice I have sent a on-line contact form to trace order, they say they respond in 24 hours, I'm still waiting more than 3 days later. Finally I have sent a message via Facebook messenger, still waiting the courtesy of a reply. My order status still remains as 'unfulfilled' so I am loosing hope I will receive my order & probably the £33 I have spent. Needless to say they have lost my faithful custom. I fully understand things go wrong or get missed, but it's how you put it right that's important, but if they ignore your communication how can they explain & put things right for their customers !
In this time I decided to order from another popular candle company and the order has arrived & their tarts burning away happily.

I purchased the Elegance Ultra tips and my usual pre-bonded was out of stock & I am glad I did ! I would not revert back. Quality is equally as good however the Ultra Tips are so easy to remove and re-fit, also love how they lay very flat on my fine hair. Just had my second re-fit and they are still in 'like new' condition. Highly recommend.

Very easy to use, and located close by

On time, efficient & polite

Returns are ridiculously slow. Returned an item on the 9th Aug, today is 21st Aug & even though they have received my parcel, still no email to confirm return received or processing of refund.

Very prompt delivery as always. Quality of hair is excellent.

Amazing delivery from AO, very polite, very tidy & couldn't be more helpful. Nothing was to much trouble

Easy website to navigate & prompt despatch & delivery.
I have been buying from you for many years & the product is always excellent quality

Couldn't be simpler to use & convenient location.

I hadn't used this service before, but used it yesterday for the first time.
It was very easy to use & received email confirmation of drop off almost instantly. Very good service, would confidently use it again

All about profit. Last time I went to the clinic was just over 12 months ago & everything was great with the service etc at that time & it worked for me, yet to return they want to charge me an extortionate £75 for a starter programme to tell me what I already know !! This isn't about helping people, this is taking advantage of genuine people in need. I would have been happy to pay something to be re-introduced, around £15 maybe, but £75 is just pure greed.
I'm guessing this also means the cost of the medication prescribed has been inflated to take advantage of the situation.

Excellent service from start to finish, even when the item was received damaged the problem was resolved without issue, very promptly & extremely politely. Would definitely order from this company again without hesitation. Keep up the good work !

Hermes in the Middlesbrough area are utterly appalling, absolutely EVERY time, they fail to deliver & the parcel sits in their warehouse because they claim they can't find my address......it is a large place of business !!!!!!!

Only used once, but it was very convenient & easy to make payment etc, will be happy to use this again next time.