Worst experience ever!!!!!
I had by far the worst experience with their client services team and clearly I will never but never buy from them again. I used to love Cosy Aromas and they ruined my perception of the brand. I ordered 8 wax melts, only received 5 and I spent weeks and tens of messages with their custumer support team members with them literally mugging me off by saying that the outstanding melts have been sent and then that they will be sent shortly. After TWO WEEKS from ‘shortly’ still nothing. Total disrespect and lack of care! A shame as the melts are lovely but ordering from them it’s like lottery. If there are any issues with your order, it will very likely not be sorted and you’ll lose your money and your patience trying to deal with them. I am surprised that they are still on the market!