The experience started on delivery, friendly and efficient. Opening the box was like Christmas morning, unexpected gifts, so welcome. The backpack itself is so well designed. I am currently testing i... See more
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About Cabaia
Written by the company
Ethical accessories with a lifetime warranty
Cabaïa is a creator of colorful, ingenious and ethical accessories that feels as good as the holidays 😍
Cabaïa
Written by the company

- Our mission? Make your daily life easier with our ingeniosity and allow everyone to embrace their difference!
- Cabaïa is a joyful French brand of fun and colorful accessories, but most of all, super ingenious and designed to make your everyday life easier! Cabaïa is also an ethical and committed brand, with green and vegan products, made from eco-friendly materials in BSCI-certified workshops. Our happiness managers are here to give you the most amazing experience 😍
Free delivery & returns
Free delivery from 40€ of purchases and free returns

In addition to offering free shipping & returns, we guarantee all our luggage for life!
Contact info
19 rue de Clery, 75002, Paris, France
- contact@cabaia.fr
- cabaia.com
Replied to 98% of negative reviews
Typically replies within 2 weeks
I found this brand when I was staying…
I found this brand when I was staying at a centreparcs in France. I saw this perfect work bag- you can see everything inside at one glance, robust, and shower proof.
There wasn’t the colour I wanted so I looked online and ordered my bag to the uk. I was delighted that it came within 3 days! And the postage was free, so I didn’t pay any more for the bag than I would have in France. What more could you want.
Fast shipping, color different
Fast shipping, the color was slightly different than expected but beautiful nonetheless.
Very nice bag
Very nice bag, also the add on's are amazing. Seems really sturdy. Daughter happy. More spacious even than we thought.
Have not received item ordered
Have not received item ordered. Initial order never arrived and replacement expedited shipment of item is now on hold again? What is going on? Appalling company.

Reply from Cabaia
I love my new bag- exactly what I was…
I love my new bag- exactly what I was looking for .
Easy to order, delivery was good.
I have a few rucksacks from cabaia as the quality is amazing. This bag is the same high standard. Love a shimmer. A joy to use
Great service
I forgot to enter my discount, but customer services responded quick and solved it. The tote bag I ordered is great, but the service is even better :)
Kindness of the team
Be aware of Custom/tariff fees
I purchased a Cabaia bag for a friend and subsequently ordered one for myself. Days later, I was billed by UPS a tariff/customs fee in the amount of $170. for a $175 order. When I contacted Cabaia about their lack of notification when I completed the purchase (many responsible oversees companies are notifying customers before the finalized purchase), the basic response was "sorry." So, I paid the shipping fees when finalizing the order and then the additional fees to UPS. The bag is not worth $400.

Reply from Cabaia
Amazing quality and service.
Delivery and quality
The bag has a great quality and very nice design. The delivery date estimate was also precise. Thank you.
Website super intuitive
Website super intuitive. Fast shipment knowing I am based in Ireland.
Poor logistic and customer service
The order was placed on 10.8.2025. Today is 25.8.2025 the parcel is still not yet arrived. The tracking status is all the time the same. On 20.8.2025 Wednesday I have contacted customer service, after two days which is a Friday I was told the logistic team is checking the order and let me know further. After again a weekend today Monday there is still no feedback. School will start on this Thursday. What shall I do now? How can people trust this website and this brand? Good design, however, poor logistic and customer service.

Reply from Cabaia
Outstanding backpacks and friendly team
The backpacks are just amazing! The team is wonderful! Very approachable and easy to communicate with. Overall, a really pleasant experience!
It was my first order and i was really…
It was my first order and i was really excited!I really loved every detail!So clever and beautifull desigh with good quality (i believe i will be 100% sure after the first year of use😉).I also liked the humorous touches on your web descriptions!!I can't wait for my next order!
Abominable shipping option
Really bad shipping option. I am yet to see the product as it's already delayed by almost a week. Perhaps a change in your shipping solution?

Reply from Cabaia
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