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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and clever design of the products, particularly highlighting backpacks. Consumers appreciate the attention to detail, the use of sustainable materials, and the personalized touches included in the packaging, such as lavender scent pouches. People also value the practicality and functionality of the bags, noting features like well-distributed weight, multiple compartments, and innovative designs. Consumers report that the delivery service is generally quick and efficient, and they appreciate the clear communication throughout the process. In cases where issues arose, such as missing items or problems with orders, reviewers were impressed with the prompt and helpful customer service. The company's responsiveness and willingness to resolve issues quickly and satisfactorily have left a positive impression on many consumers.

Based on these reviews

Rated 5 out of 5 stars
Verified

The experience started on delivery, friendly and efficient. Opening the box was like Christmas morning, unexpected gifts, so welcome. The backpack itself is so well designed. I am currently testing i... See more

Rated 5 out of 5 stars
Verified

I have several Cabaia bags because they are a great company making high quality, well designed bags. What more can I say? If you are considering trying a Cabaia product, go for it!

Rated 5 out of 5 stars
Verified

My backpack is amazing. You should also offer the option of invoice payment(Bezahlung per Rechnung) considering that you dont have official stores where people can see personally see the bags,check th... See more

Rated 5 out of 5 stars
Verified

I like Cabaia's sense of quality and style. Their designs are innovative but practical and well made. You know when you buy one it will have features you can use. I love the fact that my suitcase has... See more

Rated 4 out of 5 stars
Verified

The experience was great until I get a COD bill of $65 cdn to pay upon delivery One suggestion is to charge duty when we order. I would have paid it with purchase rather than surprise me at delivery

Rated 5 out of 5 stars
Verified

I have bought my first backpack when they just started out and have been a very happy returning customer ever since! Their love for detail with their products and sustainable but always lovely packagi... See more

Rated 5 out of 5 stars
Verified

Very trustworthy, fast, they inform of everything. The quality looks pretty good, practical and most of all, the items are made of recicled stuff. Also, it canes with a nice scent you can carry on you... See more

Rated 5 out of 5 stars
Verified

Easy to order, variety of options, process was smooth and delivery very reasonable for the distance. Great Quality, fun and functional designs, well made product reusing materials . Fun extras also... See more

Rated 4 out of 5 stars
Verified

Unfo, my package was lost during transit. Anyways, very reactive cs and refund received quickly. Awaiting my new order (hopefully not lost this time) to really review article bought. But already purch... See more

Rated 5 out of 5 stars
Verified

This is the second beautiful backpack I’ve gotten from you. I used the first one every single day for the past three years until it finally got a bit worn out. Now I’ve ordered a new one and I’m thril... See more

Rated 5 out of 5 stars
Verified

Recycled bottles, recycled packaging, a lifetime guarantee, a packet of candy and a little bag of scent for my new bag. Love all the pockets and sustainable qualities. I have told everyone I can abo... See more

Rated 5 out of 5 stars

I ordered a backpack for my girlfriend and was so happy with the way the company works, the packaging, the quality, and the little details that I immediately ordered a suitcase for myself. I had a lit... See more

Rated 5 out of 5 stars

Everything I needed I could find on the website. Payment was easily fulfilled. The dispatch of the purchase was quick, however the delivery took its time. Eventually that didn't seem to go quite as it... See more

Rated 5 out of 5 stars
Verified

I couldn't be more grateful to the Cabaïa team since they've been attentive from the very first moment I contacted them with my issue, which has been quickly and satisfactorily solved. I would give th... See more

Rated 5 out of 5 stars
Verified

I bought a bag from Cabaia in 2023 and absolutely loved it. Unfortunately the straps started to rip recently when I began to use the bag a bit more. I put in a request under the lifetime warranty and... See more

Rated 5 out of 5 stars
Verified

The backpack came earlier than expected and is as beautiful as I had hoped for - I choose the classic cognac corduroy design and am so happy with it. Usually I'm not a backpack person. Yet the combina... See more

Company replied

Rated 5 out of 5 stars

Everything was so good and smooth! From the shopping to the paying, communications with the Team, delivery and receipt!! Claire was the best! So prompt in her reply. Solved my issue swift and decisive... See more

Rated 5 out of 5 stars
Verified

I’m very pleased with this purchase, the backpack is excellent, good quality and very functional design. The only thing I would change is the courier service for Poland, DPD is horrible, and I couldn’... See more

Rated 5 out of 5 stars
Verified

The packaging was super thoughtful, which is always a nice surprise and really shows that they put effort into it! It came a few days earlier than expected, but as it was a Saturday this was no prob... See more

Rated 5 out of 5 stars
Verified

Really great quality! :) The shipping was super fast, and I absolutely love Cabaia’s unique style, especially the interchangeable front pockets! Such a clever and fun idea to customize your bag. The m... See more

Rated 5 out of 5 stars
Verified

Awesome backpack. I love its quality, the zippers, the compartments, the life long guarantee is a plus I also rely on. The price is justified for the quality of this backpack. The loads I put in (not... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Cabaia's backpacks to everyone, not only for their looks and utility, but also for successful customer contact. After 4 years of owning a Cabaias backpack a strap broke and I am ver... See more

Rated 5 out of 5 stars
Verified

I am very happy that my backpack looks just as great as pictured on the website! I'm also super impressed that it arrived so quickly! I had a problem with an incorrect email on my account and that pro... See more

Rated 3 out of 5 stars
Verified

Love the bags. Had a hard time placing order. Website kept rejecting payment. Then emails contained links that when opened were in French. Took at least 10 attempts iPhone, iPad, laptop, desktop to... See more

Rated 5 out of 5 stars
Verified

The website is offering to see all the prices in the currency of my own country. That was great. Also the communication via e-mail was smooth and I received all necessary informations. The bag came f... See more

Rated 5 out of 5 stars
Verified

I purchased one of your packsack bag this summer in Quebec City (Canada) love the construction (made like a cooler inside) great bag for traveling. I have just purchased 2 clip on side additions... See more

Rated 5 out of 5 stars
Verified

I like your kindly and positive messages And I feel happy to know how you take care about made good products. I prefer quality, and you gave me. About your web site, looking the photos of the bag I... See more

Rated 5 out of 5 stars
Verified

I really like the backpack I ordered from Cabaia. However, water bottle holder was missing when the package was delivered to my address in Virginia. I contacted Cabaia and ask them to send the wate... See more

Rated 5 out of 5 stars
Verified

My daughter (the bag’s owner) and I are very satisfied. It’s the next level of a ‘school’ bag for young ladies who need to carry lots of things and still look well put together.

Rated 5 out of 5 stars

There was a problem with the bag I had bought 2 years earlier. The man in the shop was very helpful showing me how to contact the customer services and what to send (he pretty much did everything for... See more

Rated 3 out of 5 stars
Verified

Extremely disappointed in the customer service. It’s been more than a week that I try to reach Cabaia (via email only since there is no phone number) and although they promise an answer in the 48h, I... See more

Company replied

Rated 4 out of 5 stars
Verified

I just received the backpack with wheels suitable for low-cost flights. The visual impression is good, the design excellent. I am not able to express evaluations on the real use now because I have not... See more

Rated 3 out of 5 stars
Verified

I had to wait longer for my new handbag than stated on their website. On the track and trise I was only given the day of delivery but no estimated hour which is not always convenient when you also ha... See more

Rated 4 out of 5 stars
Verified

My kids love their Cabaia backpacks so now I wanted one too, but a smaller one. Unfortunately it arrived without one of the pouches, but that error was quickly rectified. No quibble at all. I love my... See more

Rated 5 out of 5 stars
Verified

I found this brand when I was staying at a centreparcs in France. I saw this perfect work bag- you can see everything inside at one glance, robust, and shower proof. There wasn’t the colour I want... See more

Rated 5 out of 5 stars
Verified

Great delivery, and amazing quality bag, so happy with the style, design, quality and little touches like the lavender bag to scent it too. Lovely surprise :) Very impressed!

Rated 5 out of 5 stars
Verified

This was my second time purchasing a Cabaia product and I am not disappointed. Packaging is great, shipment is fast and their products are always amazing. I will be making more purchases in the future... See more

Rated 5 out of 5 stars

I forgot to enter my discount, but customer services responded quick and solved it. The tote bag I ordered is great, but the service is even better :)

Rated 5 out of 5 stars
Verified

It just fits everything in and is so comfortable- feels like I’m not wearing the 10kg that are in it

Rated 5 out of 5 stars
Verified

Package was nice, delivery on time, correct information and de bag itself is top quality.

Rated 5 out of 5 stars
Verified

I love my new bag- exactly what I was looking for . Easy to order, delivery was good. I have a few rucksacks from cabaia as the quality is amazing. This bag is the same high standard. Love a shimm... See more

Rated 5 out of 5 stars
Verified

These guys really come across like they believe in their own products, and have fun designing them! I enjoyed browsing through the online shop, and I love my new bags and the beautiful colours.

Rated 5 out of 5 stars
Verified

Clear communication in products and delivery. Products look the same on site and real life. Little lavendelbag was included in backpack which gve an instant Provence-feeling.

Rated 4 out of 5 stars
Verified

It was my first order and i was really excited!I really loved every detail!So clever and beautifull desigh with good quality (i believe i will be 100% sure after the first year of use😉).I also liked... See more

Rated 5 out of 5 stars
Verified

The bag is really cute and the service is good. The Swiss post charged import customs at the time of delivery, that was not supposed to be according to the Cabaia website. The customer service was qui... See more

Rated 5 out of 5 stars

My kids have Cabaia backpacks and now I wanted one too. They are so chic and versatile and practical! If I can suggest 2 improvements: that the key thingy on the inside comes with an elastic strap so... See more

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Company details

  1. Fashion Accessories Store
  2. Bags and Luggage Store
  3. Hat Shop
  4. Luggage Store

About Cabaia

Written by the company

Ethical accessories with a lifetime warranty

Cabaïa is a creator of colorful, ingenious and ethical accessories that feels as good as the holidays 😍

Backpacks
Travel-kits
Duffle-bags

Cabaïa

Written by the company

Our mission? Make your daily life easier with our ingeniosity and allow everyone to embrace their difference!
Cabaïa is a joyful French brand of fun and colorful accessories, but most of all, super ingenious and designed to make your everyday life easier! Cabaïa is also an ethical and committed brand, with green and vegan products, made from eco-friendly materials in BSCI-certified workshops. Our happiness managers are here to give you the most amazing experience 😍

Free delivery & returns

Free delivery from 40€ of purchases and free returns

Free delivery from 40€ of purchases and free returns

In addition to offering free shipping & returns, we guarantee all our luggage for life! 


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Customer service is gold!

I ordered a backpack for my girlfriend and was so happy with the way the company works, the packaging, the quality, and the little details that I immediately ordered a suitcase for myself. I had a little issue (on my side) with this second order and that’s where I found the cherry on top: the Cabaia customer service! They replied to every email, more than solved my issue, and were very friendly and quick about it. I would absolutely buy here again. If I have to buy something I love knowing that the impact on the environment wasn’t as bad as it would’ve been through a different company.

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

I have ordered a backpack on the 10th…

I have ordered a backpack on the 10th July, so far didn’t arrive. The customer service is horrible as well, do not reply! First and last time

July 18, 2025
Unprompted review
Cabaia logo

Reply from Cabaia

Hello,
We’re really sorry about this 💙

Unfortunately, we can’t find any record of your order or email. We do reply to all messages we receive (we promise!).

Please don’t hesitate to contact us with your order details, we’ll get back to you very quickly ✨

Rated 1 out of 5 stars
Verified

Missing order.

I ordered a backpack and it has been ‘delivered’ but not the delivery address. My parcel has gone missing and there is no way to speak to someone about it. The delivery company doesn’t recognise the tracking number and I am still waiting to hear back from Cabaia about my order. It was an expensive backpack and I am not happy with the service. Won’t order from here again.

July 4, 2025
Cabaia logo

Reply from Cabaia

Hello !
We’re truly sorry about this issue, we completely understand your frustration 💙

This was indeed a communication problem on the carrier’s side, and we’re escalating these kinds of incidents to prevent them from happening again.

We can see that your refund has been processed successfully.

Of course, if you still need any help or have questions, our customer service team is 100% here for you ✨

Rated 4 out of 5 stars
Verified

Package came late, customer service replies late too

New review: my package finally came. The backpack seems very sturdy, and I can see why they give it a lifetime warranty (if it actually works given some reviews here), but the company is still not deserving of 5 stars 1. because they reply late to emails (as a business owner myself, a good company writes the timeframe for their replies in the confirmation email [which they haven't done], but a good company also replies within 24h if it's a workday [granted, in summer it might be longer, but that's why they should write it in the confirmation email]), and 2. because the backpack shoulder straps are not of the same size (one is longer, and also has a much longer thinner strap [the one you use to adjust the length) than the other one). It seems like someone put one strap that belongs on that backpack, and the other one from a bigger backpack. I have yet to see if it's waterproof. The packaging is also great (the less important part is that it looks nice, the more important part is that there's no plastic whatsoever, and everything's compostable), and the backpacks are made from recycled material. And ofc, the backpack itself looks great (other than the missized straps).

Old review:
My backpack never came. And while the original problem of not delivering was the mistake of the carrier (they delivered it to the wrong address first even though they were given the correct one, then they were supposed to deliver it to the correct address the next working day, and now it's been 5 days since it was supposed to arrive, but they're not replying to emails, nor giving any updates, except repeating the same thing every day in tracking, which is that it will be delivered with the next outing [which happens every day], and it's still not coming), Cabaia also isn't replying to emails. I've emailed them at two different customer service emails (the .com one and the .fr one), and haven't gotten a reply either. So at this point it seems like I'm neither gonna get the backpack and accessories I paid for, nor will I get my money back for the package I haven't received (and it's not a small amount). Next to that, it's the responsibility of the company to make sure they choose a reliable carrier for their packages (and I'm saying this a business owner myself).

ETA: I've just gone through some other negative reviews (which I really should have done before ordering), and it's unbelivable they are posting people's tracking numbers publicly in so many comments.

July 16, 2025
Rated 5 out of 5 stars
Verified

Nice bag and great customer service

The bag is really cute and the service is good. The Swiss post charged import customs at the time of delivery, that was not supposed to be according to the Cabaia website. The customer service was quick to respond and returned the customs fee in a few days.

July 1, 2025
Rated 5 out of 5 stars
Verified

Reasons for buying

Reasons, B corp, love the product design, love the pocket options, the staff in the shop in Brussels were just wonderful and not pushy.

June 28, 2025

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