CABAiA Reviews 4,688

Everybody in the Cabaia team is always nice and kind to me, trying always to solve every little issue I have had. Thank you all!

Great experience both in-store and with the customer services. In the shop, the sales assistant was very knowledgeable and was able to help me quickly and with ease. He went through everything step by step(return of a damaged bag- bag bought in 2023). Online, the woman who replied to my email did so promptly and everything was clear.
I definitely recommend this shop for the quality of their products as well as their staff.

Ordered for a 60th birthday present
Website clearly states free returns no asterisk for further information
Unfortunately the rucksack was not suitable so had to be returned and the courier cost had to be paid.
Website needs to be clearer regarding the free return policy and what areas/countries it covers

I love CABAIA's bags. I have 3 of small size backpacks. I've traveled all around the world with these beauties :D (Prag, Paris, Karlsruhe, San Francisco, San diego, Las Vegas, Los Angeles & New York) Now i am about to be a mom and we are gonna explore the world with my little girl with Changing Bag of Cabaia :)

I LOVE their product, the only negative points I have is the delivery company they use (colis privé) which is not a reliable company (at least in my area). They systematically leave the parcel in front of my door, where anybody can just steal them. This even happened while I was home, they did not care to ring the bell. The bags are quite expensive and it would have sucked to have them stolen. This makes me question ordering there again. I just want to avoid colis privé at all costs.

Beaucoup de satisfaction tant au niveau du service clients, que des vendeurs en boutique.
Merci beaucoup

Real brand, and a great one at that. Have ordered many times over the past years and will order many more in the future. Communication with the company works well, there have been zero issues with payment or delivery etc., and yes, the products fit the description, they´re good quality and they are as advertised. And obviously I love them, I´m building up a set ;-).

It's an experience ✨
I received the Delhi bag as a graduation gift, before getting to actual bag, the packaging on itself was a whole experience, besides its sustainability, the care it shows all parties included in the process of delivery is beautiful, and the box can be your cats after taking the bag out!!! The bag in itself is outstandingly gorgeous, all the details thought through, there's absolutely every compartment you ill ever need, and as the travel enthusiast I am the support it gives your back is unlike any I have had.
Un excellent rapport qualité prix.

Excellent Cabaia Work Team and highly recommend them and their products. Had nothing but the best service from the staff I have dealt with, so helpful and kind. Many companies could learn a lot from them!.
(Sorry - cannot respond in French (unfortunately) so hope it still helps. 😁🌻

I just bought my 2nd backpack after 4years and my 1st cross-shoulder bag. I still find their products highly appealing and am so happy with my purchases. Also the lovely details, I found a lavender sachet in my new backpack 💜 Pure Joy 💜

The only reason why 4 stars is because all emails sent are in French as I do understand that the company is based in France, they do sell international so maybe emails also in English?
Company does live up to their guarantee 👍.

Perfect service. My bag had a Loonse stitch within a year. I bought it on holiday and had no receipt. The customerservice did everything to help me and i had to send my bag to CABAÏA and got a voucher for a new one.

The backpack is fantastic! I love the way it keeps its shape so my things don’t get all crumpled up inside. When you open it up, you can see everything inside so you don’t end up with a bunch of receipts and other junk hiding in the bottom of the bag. It also feels really secure. The anti-theft zippers are a great idea and the secure pocket is the perfect place to slip your phone and passport when traveling. I also had a great experience with customer service when I contacted them about the arrival time. They were extremely prompt and friendly in their reply.

Super contact, respect des clients et des engagements, merci !

I couldn’t love this bag more! Obsessed is not even a big enough word! I’m always scrambling around in backpacks, trying to look for something hiding at the bottom, or not having the right pockets, or places to put my small items. This bag solves all of those problems and more. It is also utterly beautiful & and has received so many compliments & people asking where I got it.

Plus, customer service was amazing. It arrived quickly, beautifully packed, and with really thoughtful touches.

I am on the site on a daily basis now & at the same time trying to come up with any reasons why I need another bag 😆💕

I'd like to share with you how happy I am since I have my cabaïa backpack. It's amazing how carrying the same stuff feels so much lighter, I don't have backpain it's great.