Lands' End DE Reviews 50,934

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for the high quality of its products, noting that items are well-made, durable, and maintain their condition over time. Consumers appreciate the fair prices, especially during sales periods, and consider the balance between cost and quality to be excellent. People are also pleased with the wide range of styles and sizes available, making it easier to find well-fitting clothes. Consumers highlight the efficiency and speed of the delivery service, as well as the ease of returns. Many reviewers mention that the ordering process is straightforward and user-friendly. The positive experiences extend to customer service, with reviewers appreciating the helpfulness and patience of the staff. Overall, customers express satisfaction with their purchases and the company's commitment to providing a positive shopping experience.

Based on these reviews

Rated 4 out of 5 stars
Verified

We ordered 2 items and mine fit perfect, but unfortunately my husband's did not. Easy to return also

Company replied

Rated 5 out of 5 stars
Verified

I really appreciate the high quality and beauty of all the pieces I buy. The sales in December and January were amazing! Delivery is fast and the website has useful information that ensures I buy the... See more

Rated 5 out of 5 stars
Verified

I have been buying my clothes from Lands End for decades, and think they are absolutely the best and most customer friendly business in the world. Thanks for making my life and garderobe so uncomplic... See more

Rated 4 out of 5 stars
Verified

It would really help if you could send us the tracking number along with the confirmation of the order - or as soon as it is shipped. Because sometimes the package arrives without our knowledge, so w... See more

Rated 3 out of 5 stars
Verified

I have purchased numerous pairs of lands end shoes in the past, all size US13, and have found them to be consistently a very good fit. Not so with my last purchase ‘Leder-Sneakers für Herren’. They lo... See more

Company replied

Rated 4 out of 5 stars

Thank you very much for my quick reply. I really appreciate your customer services for telling me the real story behind the refund. Many thanks. Your clothes have different sizes but I love your sho... See more

Company replied

Rated 4 out of 5 stars
Verified

My experience with LandsEnd is very good.I like the good quality clothing.Delivery is good.Returns function well.And I especially love the sales.This is when I order most of my clothing.Overall, my wa... See more

Rated 5 out of 5 stars
Verified

I am a customer since 20 years, I guess. I am very happy with the delivery, the paying options and of course, the wide range of styles and sizes. I am petite and overweight and it is difficult for me... See more

Rated 5 out of 5 stars
Verified

I have been purchasing from Lands' End for many years, first from Lands' End USA, then from Lands' End UK, and now from Lands' End DE. The quality of the clothing I have purchased is very good, the si... See more

Rated 4 out of 5 stars
Verified

Two reasons for positive experience: Reliable product quality You have already accounted the costs for returns and therefore me, as a customer, feel free to return products for almost all kinds of... See more

Rated 5 out of 5 stars
Verified

Excellent and fast service. Clothes that are my style and fit out of the box. Also price for quality is excellent. Retur N policy also excellent. They have “Customer Service”, and understand what th... See more

Rated 5 out of 5 stars
Verified

I have known Lands'end for a long time. I have been wearing their down jackets for eight years. Light, warm, comfortable, fit well. I am very satisfied with this outfit, so I chose Lands'end again.... See more

Rated 5 out of 5 stars
Verified

Wir sind seit fast 50 Jahre Kunde bei Ihnen, schon in den USA haben wir bei Ihnen eingekauft. Dort gab Ihre Firma eine lebenslange Garantie auf die Artikel, aber so etwas ist in Deutschland leider nic... See more

Rated 5 out of 5 stars
Verified

Good quality and fast delivery. Very happy with the purchase. The trousers were slightly longer for the petite size but I am on the shorter side so got them altered. Now they fit amazing and are very... See more

Company replied

Rated 5 out of 5 stars
Verified

I can only say " absolut top quality and Service " Im Sure you will also be impressed with the wide range of quality garments Land's End are presenting. I suggest to you! That you just take a look f... See more

Rated 4 out of 5 stars
Verified

The staff at customer care were very helpful as when my credit card payments did not go through ,we sorted it out through emails

Rated 5 out of 5 stars
Verified

Fast delivery, easy to return. Tee shirts were just as appeared online. Good quality and fit.

Company replied

Rated 3 out of 5 stars
Verified

The clothes themselves are great but I find the number of daily emails overwhelming. Stop sending so many! It degrades the status of your business.

Rated 5 out of 5 stars
Verified

The products we purchased were of usual high standard. All fitted first time. However, I shall be looking more at local stores where I can try on and take with me. Thanks

Rated 5 out of 5 stars
Verified

Clothes are very good quality and the client service is outstanding . Jeans design is great!

Rated 5 out of 5 stars
Verified

The friendliness of the employees and the speed with which my order was executed. The quality of the goods is always good.

Company replied

Rated 5 out of 5 stars
Verified

They were uncomplicated about changing my goods. Later I bought two shirts for my husband. I like their quality.

Rated 5 out of 5 stars
Verified

Delivery was very fast, prices were great and products are of a very good quality. One suggestion, why not print brand on upper left of the items. Thanks 👍.

Rated 4 out of 5 stars
Verified

Complicated ordering. The telephone customer service cannot always see what you have ordered online using the order number. They need the customer number. Using the same login, I ordered two different... See more

Rated 3 out of 5 stars
Verified

delivery was fast. return was without problems as well. I ordered two pairs of the same type. Both have the same quality issue.

Company replied

Rated 5 out of 5 stars
Verified

Land's end products are well made and last a long time. Customer service is very helpful when I have a question.

Rated 4 out of 5 stars
Verified

Happy to find many items and often at discounted prices. Most fit perfectly and last well. The squall jackets, I have many, I use every day.

Rated 5 out of 5 stars
Verified

quick delivery, good quality of clothes & very easy to return. I have bought clothes from lands end many times & am happy!

Rated 5 out of 5 stars
Verified

Always prompt with despatches.I have also not faced problems with returns and refunds

Rated 5 out of 5 stars
Verified

I have good experience with Lands End, and am always pleased with my purchases.

Rated 5 out of 5 stars
Verified

classic fit chinos - pure cotton, no stretch 👌😎

Company replied

Rated 5 out of 5 stars
Verified

Fit perfectly and it will be perfect for beach weekends.

Company replied

Rated 3 out of 5 stars
Verified

Delivery was delayed for over a week. Product is great, but its hard to work with timings with this brand.

Company replied

Rated 5 out of 5 stars
Verified

Great quality, great styles, quick delivery, many payment options...always a great experience

Rated 5 out of 5 stars
Verified

Very good. Product was delivered in the timeframe and well packaged.

Rated 5 out of 5 stars
Verified

Quality is good. The return option is fair and easy.

Company replied

Rated 3 out of 5 stars
Verified

I have not received my order, not any communication from you regarding delivery.

Company replied

Rated 4 out of 5 stars

Bought mens shirts, pants and shorts over the years. Particularly liked the odd sizing but found at times the garment was a bit snug. Quality of material, workmanship and price were good to excellen... See more

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Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Outerwear Store
  5. Plus Size Clothing Store
  6. Swimwear Store

Written by the company

Seit 1963 leisten wir Pionierarbeit bei der Entwicklung hochwertiger Mode, die schlichte Eleganz und praktische Funktionen mit höchstem Komfort verbindet – und das in einer Größenvielfalt von 34 – 58, von Petite über Tall bis Plus. Shoppen Sie jetzt online bei Lands' End DE, der Heimat von Qualitäts-Bekleidung für die ganze Familie.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

51K reviews

5-star
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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Verified

We ordered 2 items and mine fit…

We ordered 2 items and mine fit perfect, but unfortunately my husband's did not. Easy to return also

October 2, 2025
Lands' End DE logo

Reply from Lands' End DE

Dear Ms Heck,
thanks for the feedback the comments about your last order.
Best regards,

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, easy to return. Tee shirts were just as appeared online. Good quality and fit.

August 27, 2025
Lands' End DE logo

Reply from Lands' End DE

Dear customer.
we are very pleased that you were satisfied with the processing of your purchase and the return.
Thank you for your feedback.
Your Lands' End Customer Service

Rated 5 out of 5 stars
Verified

no plastic

classic fit chinos - pure cotton, no stretch 👌😎

August 28, 2025
Lands' End DE logo

Reply from Lands' End DE

Lieber Kunde,
wir freuen uns sehr, dass Sie mit den Chino-Hosen zufrieden sind.
Vielen Dank für Ihre positive Rückmeldung.
Ihr Lands' End Team

Rated 5 out of 5 stars
Verified

gut.

Es war gut...

August 15, 2025
Lands' End DE logo

Reply from Lands' End DE

Hallo Tim,
wir freuen uns, dass Sie mit Ihrem Einkauf zufrieden sind.
Vielen Dank für Ihre Rückmeldung.
Ihr Lands' End Team

Rated 5 out of 5 stars
Verified

Good quality and fast delivery

Good quality and fast delivery. Very happy with the purchase. The trousers were slightly longer for the petite size but I am on the shorter side so got them altered. Now they fit amazing and are very comfortable.

August 6, 2025
Lands' End DE logo

Reply from Lands' End DE

Hello Raina Dilawari,
thank you very much for your positive feedback.
We were very pleased.
Your Lands' End Customer Service

Rated 5 out of 5 stars
Verified

Quality of products

Lands End makes great products and have the petite sides I need

July 29, 2025
Lands' End DE logo

Reply from Lands' End DE

Hello Marianne,
Thank you so much for your kind words!
We're so happy to hear you're enjoying our product and that it's living up to your expectations.

Do you have any questions or comments? Please feel free to call us on 0800 90 90 500. Thank you very much.

Your Lands' End Customer Service Team

Rated 5 out of 5 stars
Verified

As always......

As always, great customer service, quality materials and timeless designs.

July 8, 2025
Lands' End DE logo

Reply from Lands' End DE

Wir freuen uns über Ihre positive Rückmeldung und Ihre freundliche Bewertung! Vielen Dank dafür.

Wenn wir Ihnen weiterhelfen können, rufen Sie uns bitte unter 0800-90 90 500 an. Vielen Dank.

alice.radford, Lands' End DE

Rated 3 out of 5 stars
Verified

Badly sized shoes

I have purchased numerous pairs of lands end shoes in the past, all size US13, and have found them to be consistently a very good fit. Not so with my last purchase ‘Leder-Sneakers für Herren’. They look great but are at least a full size too small. Unfortunately the cost of returning them from Belgium is too high. Such inconsistencies in sizing are not what I expect from Lands End and will be very reluctant to risk buying Lands End shoes in the future.

July 9, 2025
Lands' End DE logo

Reply from Lands' End DE

Hello Chris,
thanks for taking the time to leave us a feedback on this platform. We're sorry to hear that th fit of the article you received was not right under normal circumstances the size your ordered should have worked perfectly. As far the return, unfortunately we're not able to provide the cost free return from countries other than Germany and Austria. Customers who live close to the german border (f.e. in Benelux countries) we can offer a workaround though, if that's the case for you please contact us via E-Mail and we might be able to offer a solution for returning the item.
Best regards,

Rated 5 out of 5 stars
Verified

Quality is good

Quality is good. The return option is fair and easy.

July 4, 2025
Lands' End DE logo

Reply from Lands' End DE

Wir freuen uns über Ihre positive Rückmeldung und Ihre freundliche Bewertung! Vielen Dank dafür.

Wenn wir Ihnen weiterhelfen können, rufen Sie uns bitte unter 0800-90 90 500 an. Vielen Dank.

alice.radford, Lands' End DE

Rated 5 out of 5 stars
Verified

The friendliness of the employees and…

The friendliness of the employees and the speed with which my order was executed. The quality of the goods is always good.

June 27, 2025
Lands' End DE logo

Reply from Lands' End DE

Wir freuen uns über Ihre positive Rückmeldung und Ihre freundliche Bewertung! Vielen Dank dafür.

Wenn wir Ihnen weiterhelfen können, rufen Sie uns bitte unter 0800-90 90 500 an. Vielen Dank.

alice.radford, Lands' End DE

Rated 5 out of 5 stars
Verified
Lands' End DE logo

Reply from Lands' End DE

Wir freuen uns über Ihre positive Rückmeldung und Ihre freundliche Bewertung! Vielen Dank dafür.

Wenn wir Ihnen weiterhelfen können, rufen Sie uns bitte unter 0800-90 90 500 an. Vielen Dank.

alice.radford, Lands' End DE

Rated 4 out of 5 stars

Thank you very much for my quick reply

Thank you very much for my quick reply. I really appreciate your customer services for telling me the real story behind the refund. Many thanks.
Your clothes have different sizes but I love your shoes quality. They are very comfortable.

July 2, 2025
Unprompted review
Lands' End DE logo

Reply from Lands' End DE

Thank you for your review, we appreciate you taking the time to leave your comments.

If we can be of any assistance, please call us at 0800-90 90 500. Thank you.

alice.radford, Lands' End DE

Rated 3 out of 5 stars
Verified

I have not received my order

I have not received my order, not any communication from you regarding delivery.

June 4, 2025
Lands' End DE logo

Reply from Lands' End DE

We are very sorry, according to the consignment information the address could not be found. If you would like a replacement order, you are welcome to place a new order.

Rated 3 out of 5 stars
Verified

Delivery was delayed for over a week

Delivery was delayed for over a week. Product is great, but its hard to work with timings with this brand.

May 28, 2025
Lands' End DE logo

Reply from Lands' End DE

We are very sorry that you are dissatisfied with our delivery times. These are currently five to seven working days.
Thank you for your feedback.

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