Barefoot Spas Reviews 325

I had $10 in rewards to use- which was subtracted from my “rewards”, however was not subtracted from my total. Also , the liquid Spa Bright bottle , has ounce marks down the bottle, however there is... See more

It took about a month to receive and I am not at all pleased with the tripled cost of shipping. I will be researching for chemicals elsewhere to purchase all because of the cost of shipping.

Items were on back order but company responded quickly to messages and as soon as items were in warehouse representative assured me they would be immediately shipped out and they were. They went beyon... See more

Happy with product and delivery, but web site wouldn’t allow me to purchase control panel overlay only. Kept saying not a valid address until I added more to my cart. Also web site doesn’t show repla... See more

I WISH I COULD GIVE THEM A NEGATIVE! Purchased a hot tub on 6/7/25 and put a $5000 deposit down. We were told it would take about 8 weeks to be delivered. Started calling them the first week of Aug... See more

Went to the warehouse to get items I ordered in June 28, 2025. Folks the doors were locked and the building was empty. Note on door states they are no longer in business. Paid for those items to be... See more

We ordered our hot tub on June 7th at the raceway. The total came just under $10K. We put down $5K with our credit card and the tub was to be delivered between 6 and 8 weeks. I called the first wee... See more

The plumbing glue joints on your Spa still covered under the 5 year warranty was denied for repair. This company builds a subpar product and then doesn’t stand behind them. Not unexpected from a third... See more

We were having an issue with spa cover that came with our new 8x8 Barefoot fitness spa, purchased 6/29/24. Was wrong size and damaged. On 7-24-24 Richard Perkinson delivered the correct fitness spa... See more

Called Barefoot Spa Co hoping to get some help with a rusting grab bar and the headrests that the color has come off of. The spa is 18 months old, and cost 10K. Barefoot let me know that niether of th... See more

Nathan is best customer service rep ever!!! He is so helpful and knowledgeable. He follows through and always calls you back. He has helped us out on several occasions and we have been very satisfied... See more

Spa worked good for 2 years then started having troubles. You would think it would be covered by their 5 year warranty, but a lot of the parts in the spa aren't manufactured by them, so you only have... See more

Company makes a nice hot tub but beware if anything under warranty goes wrong. In less than 3 years of ownership we have had the ozonator go bad twice. First time took a herculean effort to finally ge... See more

I ordered a set of headreasts. When I placed the order, the website said nothing about the items being on back order. I finally called the company to inquire about delivery date. I was then told they... See more

Poor customer service! When you finally reach someone to speak with they know nothing not helpful at all and dont fallow through with what they tell you!!! I ordered replacement head rest in May cha... See more

I and my wife attended one of those "Hot tub clearance events" at our local convention center in late 2023. We were looking for a new home and knew we wanted a hot tub in whatever home we purchased.... See more

I ordered 4 items in May. My credit card was immediately charged. I called Barefoot Spas when I received nothing and was told of a supply problem. I would not have been told if I had not called. To d... See more

This Company is a NIGHTMARE to say the least. PLEASE buy elsewhere. Their Customer Service is beyond Terrible. They are Rude when you actually are able to get through to someone. Their Spa Product is... See more

Ordered two control panel overlays but only one arrived. Emailed customer service last week and haven’t heard anything yet in response.

I ordered a new hot tub cover from Barefoot Spas. I paid them $1072.49. I was told it would take 4 to 6 weeks to receive the cover. It has now been 15 weeks. I've called several times a day on dif... See more

I couldn’t be more happy with my purchase. The entire buying process was informational and easy. Jason and his staff did an amazing job answering all the questions we had. He even gave me his cell pho... See more

I am very disappointed in the service from this company. The warranty says 5 years on the pump but at 3 years my pump went out and they said sorry it is only for manufacturer defects. This was without... See more

Don’t buy from Barefoot Hot tubs!!!! I am a long time owner of a hot tub and when I received this tub the 1 pillow is peeling bad. They do not back warranty and if they don’t like your opinion they re... See more

Very unhappy with this purchase. Within months of delivery the low pump kept locking up. When it would not release they sent a technician who replaced the spa pack. We purchased in March 23, spa pack... See more

Ordered chemicals and filters at 10pm in the evening. Got an email that order had shipped at 10:30 the next morning from UPS. 2 days later it was delivered complete as ordered. Very impressive!

I contacted barefoot spa about the shell that is cracking. I got Ebony who almost immediately started yelling at me telling me I didn't understand the warranty, that they actually don't cover the shel... See more

Purchased the new hot tub in June 2024 the sales guy was very nice, tub was delivered in Aug 2024 on a date we requested. Shortly after getting it going we noticed a leak, I was able to determine i... See more

quality products to replace the maintenance supplies furnished with the spa. One chemical was not listed ont he website. Shipping was slow.

The Spa Shock is the absolute best product for our hot tub, hands down! I was forced to buy a different brand while your stock was unavailable and it totally threw our tub out of sorts. Caused us to h... See more

We were in the process of looking for a new hot tub. We went to Fredericksburg VA blow out sale. The staff was great and very knowledgeable about the tubs. We purchased one and was told delivery wo... See more

I bought a spa about 15 months ago. The purchasing experience was great. Less than a year later I sent pictures of my head/neck rests because they are peeling and flaking and falling apart. They cl... See more

We ordered a hot tub in October on the 13 of October from barefoot spas. We were told it would be 30 days before we received it. 30 days later no hot tub. Call barefoot spas am told I was suppose to t... See more

The product is fine. The shipping is too expensive (and you HAVE to used UPS), and takes WAY too long. I live 4 miles from the company address, and the item took almost 2 weeks to get to me. I'd rathe... See more

I purchase supplies from Barefoot Spas every few months to use in our hot tub, that we also purchased from Barefoot Spas. One of the items I purchase is a threaded filter and usually I will buy more... See more

2nd time I ordered the shock and the lids were off and lost shock. This shipment 2 of the lids came off and lost the shock. I sent an email to customer service and to the order e-mail and never heard... See more

Well here it is December 28th and still no hot tub that we ordered on Octobe13th. Call Barefoot Spas was told 3 to 4 weeks then told 30 to 60 days. Keep getting run around about when it will be read... See more

Service is prompt. Products are as described and quite good. Knowledgeable, polite, and helpful staff.

Richard was our salesman ….. great liar and a complete jerk once his money has been made …. He sold us a blemish model , 12 grand out the door , and never mentioned to us once it was a flawed tub. Gre... See more

The website is set up very well. Easy to order necessary supplies. Received order in a few days.

Why did it take more than 3 weeks to get my order of spa shock? I ordered off the web site and called after 10 days. It was told it would go out that day and it took another 10 plus days. This is the... See more

Order came and all is good. I would have given 5 stars but it took 2 weeks to get here. I realize I ordered on a holiday but last time it arrived in 2 days.

Do yourself a favor and don't purchase a Barefoot Spa. We've had ours for just over 1 year. We've been trying to get help with a bad pump since the first part of August, while our spa was stil... See more

Fast service. Products are great. Customer service is so helpful.

Will continue to order from Barefoot. They have been very helpful.

Received order in a timely manner and all items were correct.

deep disappointment with the recent installation and subsequent performance of the exterior cabinet after not being provided with any guidance on suitable installation locations. within just two weeks... See more

The order was correct and delivered quickly!!!!

I’ve spent 3 years trying to get Barefoot Spas to honor their 5-year warranty. They acknowledged the issue, sent me the part, and expected me to install it—completely ignoring their responsibility. I... See more