Barefoot Spas...A Joke!
Do yourself a favor and don't purchase a Barefoot Spa. We've had ours for just over 1 year. We've been trying to get help with a bad pump since the first part of August, while our spa was still under warranty. We finally had someone get back to us today, stating they had bad news and that the warranty would not be honored. They stated we reach out too late. Here are some things that you should know. The sales staff told us there was a full 1 year warranty. The truth is that they will not answer the phone. Then Brock French reached out to us on Facebook and said he would have someone call us the next day. That didn't happen either. Some time later we were told to send in a video, which we did. Several weeks later, someone finally answered the phone and said that the original customer service rep that I had been working with was no longer with the company. She also stated they had lots of staff turnover. Now, we play the waiting game again and are told that the pump won't be covered because we were a few days out of warranty. That is simply not true.
In a nutshell, the product was misrepresented at the sales level. They do not stand behind their warranty.
Do yourself a favor and buy a reputable brand with a storefront.
I truly wished I had done better research!.