Horrible Company with Horrible Employees and Management
Richard was our salesman ….. great liar and a complete jerk once his money has been made …. He sold us a blemish model , 12 grand out the door , and never mentioned to us once it was a flawed tub. Great deal! Yeah RIght ! When I called him wondering why a repair man was at my house this morning and why I wasn’t notified he was coming after 2 weeks of the run around and no responses he claimed it wasn’t his job to tell me . When I asked him why we weren’t told it was a blemish model or shown the flaws he claimed again not his job or his problem….. He was rude and took no accountability. The sales manager Jason Haas was kind but did nothing to rectify the situation. We were basically told suck it up and no returns when he bothered to respond at all . He did promise us a new cover to replace the one he sent with a broken zipper … but apparently he isn’t allowed to do that and we did not receive one .This company is the most unprofessional business I’ve ever had to deal with . At this point I am not even really sure what their “jobs” really are . I pray that when we actually get it hooked up and ready to run there are no problems as just getting small issues taken care of has been a nightmare! They are out for money and that is all . Be prepared to be lied to , disrespected, and ultimately stuck with something you hope never has any issues . Professionalism and Customer Service are non existent . I think the whole staff needs to have a meeting and discuss what their “jobs” are because apparently none of them have any ! …… Keep the link to the review they basically make you do giving them 5 stars before you walk out the door available because I am 100% convinced you will be making changes shortly after you receive your purchase !