do not expect to hear back from customer support
deep disappointment with the recent installation and subsequent performance of the exterior cabinet after not being provided with any guidance on suitable installation locations. within just two weeks of installation, and even before the onset of summer weather, the exterior cabinet siding melted and warped significantly. this has compromised the insulation, as the cabinet is no longer flush, allowing air to flow underneath and creating spaces where animals can nest. instead of a centerpiece, the appearance of the hot tub is now severely detracting from the aesthetic of recently designed backyard, turning it into an eyesore. despite spending a considerable amount of money on this product, it is lacking in quality and durability. it took over six months of follow-up before the warranty claim was denied by the company, indicating the level of commitment to customer satisfaction. employees working with you leave the company, and you get no response to repeated emails or voicemails to their customer support address and phone number. additionally, “low” chlorine levels indicated by the test strips are effectively zero, relying on assurances that ozone is sanitizing the water. expect very high electrical usage no matter what salesperson says (monthly bill doubled)