Linas Rak

Be aware of hidden costs. What you see is not exactly what will cost you; you need to read all the small print, as they will include other service charges. Therefore, the deposit will not be refunded in full, as happened to us.

We placed few orders , product brochures and wall signs. All process was well managed and completed just as expected. Our account manager Kevin was really helpful as it was the first time we order printed brochures. Really recommend.

​Be aware of illegal trade by Goldcar. I'm not sure if EconomyCarRentals is the same company, but their chosen partners, Goldcar in our case, are a really dodgy company.
a) Will deny evrything you booked with EconomyCraRental and will ask you to pay extra Eur 700.
b) will give you a car with a damaged exterior, and after you return, they will file a damage case against you even if you have pictures proving the damage was before you took the car.
Here is our case, and we're going much further than other clients, we'll not allow ourselves to be mocked and abused by GOLDCAR.

I am writing to file a formal complaint regarding the unacceptable and unlawful conduct experienced during a recent car hire with Goldcar Malaga, booked under Contract No. 27518464 via ECONOMYCARRENTALS in Spain.
Despite having booked with full protection, including excess protection, damage and theft protection, and airport taxes, we were shocked to discover upon arrival that your representative denied all coverage and demanded we pay approximately €700 in additional fees for insurance and airport charges. This was in complete contradiction to the written confirmation and Terms & Conditions provided at the time of booking, which we had printed and presented at the desk.
The representative was aggressive, dismissive, and dishonest, showing a complete lack of professionalism. He refused to acknowledge the prepaid coverage, pressured us with threats of denying the vehicle unless we paid additional charges, and created a highly stressful and intimidating environment. This behaviour clearly aligns with what can be legally defined as coercive commercial practice, which is prohibited under Spanish consumer law (Ley General para la Defensa de los Consumidores y Usuarios, Royal Legislative Decree 1/2007).
This experience was not isolated. While waiting, we observed other families being treated similarly—in particular, a mother with children in tears, unable to afford the additional charges she was unjustly asked to pay despite having also booked with full coverage. Another family beside us was refused the vehicle outright unless they agreed to pay a substantial sum on the spot.
This appears to be a deliberate and systematic strategy of upselling under duress, designed to exploit travellers in vulnerable conditions, such as arriving late at night and being left with few alternatives. This not only breaches contractual obligations but also constitutes unethical and potentially criminal behaviour.
After almost two hours of distress, the representative began to realise that we would not fall into his traps, and he started changing what he was saying, pointing out that 'you do have full protection - but not with us, rather with the website where you booked the car.' That was it for us. We said we'll not pay any extra and that we want to take a car.
We received the car and found it to be in poor condition, with multiple dents, scratches, and visible accident damage to the rear left side bumper. We photographed and videoed the vehicle using three phones immediately before driving away. However, no Goldcar staff were available on-site to acknowledge the car’s condition or record existing damage, contravening standard car hire procedures.
Upon return, the situation further escalated. The return agent ignored normal protocol, went straight to the rear bumper, and began recording damage without inspecting the rest of the vehicle. It was apparent he already knew the damage was there, raising serious concerns of intentional targeting of customers for false damage claims.
When asked to sign his tablet, I clearly stated I would not sign anything acknowledging responsibility for damage. He insisted it was just a return confirmation. Nonetheless, we were subsequently sent a damage claim, attempting to hold us liable for pre-existing issues—again, a practice we consider fraudulent.
This case is now being escalated to:
- The Spanish Consumer Protection Agency (Agencia Española de Consumo),
- The Directorate-General for Consumer Affairs in Andalusia,
- And our legal representation through HSBC’s litigation services, which will be involved.

Not worth wasting your time.

They keep calling several times a week even if you tell them you will not do any business with them. In return, they will start calling more often and continue to bother you again and again

All as expected. Great service and excellent communication.

The product purchased clearly states it includes spacers, but I instead received items that do not have spacers, only a stem and headset cones. Furthermore, the bag was already opened and torn apart. The person at customer service argued like a child instead of replacing the order, which costs only £3.99 plus delivery. Be aware if someone argues about such a small amount and regarding something that is clearly wrongly described.

DO NOT BUY - ordered 3 weeks ago, did not receive my order, no way you can contact them they are not responding to your messages at all. SCAMERS!
My Bikeinn order 55272638

2 weeks order still not delivered, no way to contact them, chat robot replies in Spanish .... no chance to get status on your order
ORDER NUMBER: 55272638
None of your contacts is working, you not responding to your contact forms. When tracking parcel it says ,,The parcel history for this parcel has been terminated. There is no more data available for this parcel number.,,

We added an additional number to our business contract. We never received the new contract, and customer service never provided a new phone number- but to activate a new number, O2 customer service keeps asking us for a new line number that they never provided. How we supposed to know a new number if you dont know it? You never send us new SIM card. Its been 4 week- nothing sorted. Horrible service, people in customer service making fun of you.

No post for 5 working days, despite waiting for important letters. Contacted the sender three times, and they directed call to Royal Mail. Royal Mail has told me the same thing three times: "We attempted delivery, but there was an obstacle, or you were closed."
In reality, we've been here for 15 years, open as usual, with Royal Mail collecting our parcels daily. There’s no obstacle preventing collection by RM and delivering parcels by other couriers, yet they somehow can’t deliver the post. Absolutely disgraceful service. No wonder it was sold to Russian oligarchs.

Horrible service! BG collected over £1000 twice for the same bills and no one to deal with it. Instead of just providing a customer service phone number or calling me, they ask you to contact them on Twitter or Facebook. What an organisation!

Horrible, ower £1000 for two bills collected twice and no one to deal with issues.

SCAMMERS- after a number of times unsubscribing and even blocking Gmail entrance for this company, we are still receiving emails offering their service no matter what. Don't you realise how rudely you breached GDPR?

​What a joke service, just horrible, 4 months of dealing with incorrect addresses stated by Bionic, and it still not sorted. 100 emails about nothing at all.

After the recent updates, there is no longer an option to disable Stripe and PayPal for customers paying via BACS. It's surprising that Xero would prioritize its own preferred payment methods over providing flexibility for its users. I chose Xero for its accounting software, not to be restricted by a payment system that limits my business's payment options.​ You can not expect customer loyalty by trapping them.

NOTHING IS SORTED- AGAIN
Update - September 19, 2024
Bionic contacted me today after two weeks of complete inaction regarding the address issue. They aggressively pressured me to proceed with the contract, despite admitting that the address and business name on the account with BG are incorrect.

I explained that I cannot legally go ahead with contract using someone else’s address or business name. However, the customer service representative responded, "Yes, you can accept the contract, and we’ll correct it later."That means I'll have to keep calling them to correct the errors. Absolutely out of focus of the main issues.

I had a very frustrating experience with Bionic while trying to set up a new contract with British Gas. Bionic incorrectly listed our business address, and despite multiple attempts to rectify the issue, they took three days to respond. When they finally called back, rather than addressing the problem, the representative repeatedly and aggressively asked if I wanted to cancel the contract, which was both unhelpful and unprofessional.

What a mess. Impossible to contact them regarding the mess they are making. They keep sending us invoices for services they did not provide.