Proper honest review, I'll keep it short and sweet. Mucked up delivery after paying for express. Raised concern. Compensated, no questions asked. Arrived next day. Excellent service... See more
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Company details
- Prints and Signs Store
- Custom Label Printer
- Digital Printer
- Invitation Printing Service
- Printed Clothing Store
- Promotional Item Store
About Tradeprint.co.uk
Written by the company
Raise a Concern
We strive for excellence, but we're not flawless. If you encounter an issue, don't worry! We take it seriously and won't rest until we resolve it. For the quickest resolution, simply raise a concern in your account section, and our team will work directly with you for the best outcome. and our dedicated team will work tirelessly to get the best possible outcome for you.
Hey, Hi, Hello!
Thank you for stopping by.
We are Tradeprint and we absolutely love printing. Whether it's booklets, business cards, banners, or packaging, you name it - we can print it!
Our product range is always growing, and we have loads of awesome options to help you and your business
We have a fantastic, friendly team standing by, eager to lend you a hand.
Are you looking for a custom quote?
No problem, our dedicated sales team is here to help.
Struggling with artwork setup?Our talented pre-press team is available to guide you.
Need a unique design created just for you?
Our skilled designers are at your service!
Need help placing an order?
Our friendly customer success team is here to help you every step of the way.
Our top priority is dealing with customers directly, so please do come to us first if you have any issues.
At Tradeprint, we believe that high-quality, professional printing should be accessible to everyone, which is why we strive to make it available to all. And we're proud to say we do it exceptionally well!
So why not come say hello, take a look around, and let us help you out!
Shop Flyers Shop Banners Shop Rigid BoardsContact info
2 Fulton Road, DD2 4SW, Dundee, United Kingdom
- 0330 024 0020
- care@tradeprint.co.uk
- tradeprint.co.uk
Replied to 82% of negative reviews
Typically replies within 1 week
Unreasonable people
Order didn't arrive. I contacted the care team. They didn't give me any information. Next day aftwr waiting i emailed and still no response. I called and findout, for some technical problem my order wasn't even printed!! I was told to take a refunds or redorder for Friday.
I needed these for Thursday latest. I gave them an option to let me print with their competitor Instantprint. They didn't agree to help me pay for the same order coming later than they promised.
I didn't ask for compensation or reimbursement of my loss on profit. Law of the land would give me compensation from them for loss and stress.
I emailed them full day and then without getting a fair and ethical response, I ordered with Instantprint. Now it is 10pm. In 2 days TP couldn't resolve or make a customer satisfied who they put at loss after confirming order twice.
They only speak about reimbursement of order to be delivered Friday but I need to have it on Thursday.
I found this most unethical and unreasonable.
Delivery has been delayed again
Delivery has been delayed again, told that Evri has the parcel but called Evri, and they did not have it, even after the delivery date had passed, honestly cannot rely on this company to deliver on time.
7 of 7 orders will arrive late yet…
7 of 7 orders will arrive late yet again. i dont mind the odd one but its every order at the moment...wouldnt be so bad if you hadnt paid extra for express delivery. this is spoiling the experience and sending me to your competitors at route1...they may cost a little more but deliver on time every time
Getting worse
Getting worse, two orders within two days, both delayed, won't upgrade the late delivery to am to help out their failures. Plenty of other trade printers out there.
Proper honest review
Proper honest review, I'll keep it short and sweet.
Mucked up delivery after paying for express.
Raised concern.
Compensated, no questions asked.
Arrived next day.
Excellent service in adversity which may not have be their fault. Will absolutely order again.
A bright beacon for customer service in a world where this has been lost.
100+ customised mugs - great delivery and service
We had a custom order for 100+ customised mugs, which the sales team helped to create and manage. The mugs arrived ahead of schedule and were perfect. We'll definitely order again, and would recommend Tradeprint.

Reply from Tradeprint.co.uk
Faith in customer service restored :)
After initially having a meltdown on here because I was so upset, They have reached out and solved my issue with the product and I am happy to say that I will now be a return customer, being treated so fairly after my initial complaint.

Reply from Tradeprint.co.uk
A great price
A great price, great print quality but also delivered a few days earlier than expected.

Reply from Tradeprint.co.uk
been using TP for many years
been using TP for many years. great supplier. In particular, Alan Beattie is very helpful. Most online suppliers make it difficult to speak to humans. Alan is always responsive when you have an issue or question. he sorts things out. Thats what we all need.

Reply from Tradeprint.co.uk
Couldn't ask for a better account…
Couldn't ask for a better account manager. Alan Beatie has always been super helpful when we've needed him most. Thank you! :)

Reply from Tradeprint.co.uk
Great company to work with
I've worked with Tradeprint for a number of years and they've never let me down. Kev is great to deal with and keeps me up to date with quotes, production processes and the jobs are always done well and delivered on time.

Reply from Tradeprint.co.uk
Always receive great service from Alan :-)
Always great customer service. A special shout out to Alan, who goes above and beyond :-)

Reply from Tradeprint.co.uk
Quick turnaround all sorted by Kevin…
Quick turnaround all sorted by Kevin Geoghegan who is the best in the business

Reply from Tradeprint.co.uk
Thank you Alan
its very easy to deal with Alan B, every time he solved the issues straight away.

Reply from Tradeprint.co.uk
Great Customer Service from Alan
Alan at Tradeprint has always looked after our account extremely well and has always sorted any issues we've experienced. Really helpful.

Reply from Tradeprint.co.uk
Alan Beatie has always gone out of his…
Alan Beatie has always gone out of his way to help with orders wether it be timescales, price or bespoke orders. Always very helpful

Reply from Tradeprint.co.uk
Thank You Kevin
Great service from Kevin, went above and beyond! Will be using next time and would want to deal with Kevin

Reply from Tradeprint.co.uk
keep it up alan and the guys up to now…
keep it up alan and the guys up to now really good work

Reply from Tradeprint.co.uk
Took the stress right out of an event
Took the stress right out of an event. Banners printed with an excellent delivery time. Kevin was great to deal with!

Reply from Tradeprint.co.uk
Good service,especially from Kevin…
Good service,especially from Kevin Geoghagen who is a pleasure to work with..his knowledge,courtesy and attention to detail really are top not.
I highly recommend Tradeprint but ESPECIALLY Kevin.

Reply from Tradeprint.co.uk
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