Xero Reviews 9,922

Just starting to get to grips with Xero accounting software. A very steep learning curve! However, I’ve found their support invaluable, through learning central. You can start a case outlining what yo... See more

Look for myself I helped setup Xero for our small Business which looks great on setup and our Advertising and Accounts team use it quite a bit

Hi, The thing I loved about Xero is - Bank accounts transactions come as feeds into sistem from you bank direct. You don't have to do it manually. - The transactions that you make... See more

Once I found the right way to contact Xero my issue was quickly sorted.

100% recommend the product & service. Habib Ullah walked me through how to use the system for all applicable functions to my business - from general expenses management, directors loan processing... See more

Having used Xero for our accounts for the last 5 years it seemed a natural progression to use their Payroll facility at the appropriate time. It wasn't anything like the software I had been using a... See more

The functionality is just not very intuitive and kind of hard to use. I used to use Freeagent which wasn't perfect either but it was at least 2 stars better than the xero UI. I have worked in IT chan... See more

Frustrated that couldn't access, then ot not accepting answers to questions. Happy that response was accepted after it unlocked, but had to go thru password resets etc. Had allowed time to get invoice... See more

The support from Caitlyn with a payroll issue was first class, she was patient, very knowledgeable and responded quickly to my query. I have found when you have an issue with Xero, the support is ver... See more

My onboarding session was 30 minutes well spent. All my questions were answered, and I came away feeling much more confident using the software after such a long break.

Brilliant! Really helpful, thorough & informative. There were a couple of things I didn't understand & he helped me so much & was very patient

THE BEST customer service out of any of the software / tools I use. They proactively ring you once a case is raised and spend the time to talk through the issue and offer best practice. This we... See more

Your representative Sam, was extremely helpful, knowledgeable and got me up and running in no time. He was very kind as my IT skills are a little lacking but he was great.

For an initial introduction to the software todays meeting was just right. John covered all of the really important start up information, helped me with some of the set up directly and most importantl... See more

I am longstanding user of Xero and have recommended it to lots of people/companies. I use it across multiple companies but it would seem they are a victim of their own success. They have now hiked pri... See more

I am in my first year of using Xero having moved from another accounting package after many years. Xero is immediately easy to use via a well designed series of pages. Keeping accounts is now a pleasu... See more

I had a long running problem with payroll (client caused it) and the support team have been brilliant, so patient and thorough, I have been very impressed. I already knew that Xero was the best accou... See more

I really like Xerox, in many ways, however it is not perfect. Two issue are, that you are not very responsive to suggested changes, and it's also getting quite pricey. A little more decent competitio... See more

I missed his call yesterday so I returned the call this morning and Vikash answered immediately. I was really impressed with his manner, he was understanding and sorted me out with an online walk arou... See more

I was seeking help and was desperate, by Sunday I didn't know what to do when I posted my last message. I received a phone call from Nabeel, and my anxiety and stress disappeared. When Nabeel realised... See more

John was very helpful in our Xero onboarding session today. He took time to listen to and understood the needs of my business, and explained everything in a very clear manner. All my queries were answ... See more

Great help from the team at Xero! I was unsure what to expect when i reached out for asisstance with a transition to Xero Payroll but the help I got was amazing and I am so much more confident in the... See more

Always an issue with the bank feeds. If the bank feeds don’t work then I shouldnt be paying for a full subscription cause I’m not gettinf the full functionality!

It mostly works most of the time but the invoicing is glitchy and a bit cumbersome to use. By glitchy, I mean I have found some entries didn't save properly and information went missing from some lin... See more

I wish they would stop moving stuff around and rather than focusing on making stuff look ''pretty'' how about focusing on making useful stuff for accountants to actually use. Xero doesn't do several t... See more

Our organization has been using different software for years and recently switched to Xero. What a difference in my time, Xero is making. Invoicing is easier. Repetative invoices are way easier. Rea... See more

Have taken the free trial, I am finding most queries in the help and learning centre, this aspect of the support for the software is very good, when I haven’t been able to move forward I have conta... See more

Xero is very user-friendly and convenient to use. When I started as a complete newbie over three years ago, I found it surprisingly easy to navigate and learn. It has made accounting so much simpler f... See more

I have only been with Xero a matter of weeks, but already I know moving my bookkeeping to this company is the best business decision I've made so far. Their support is second to none and everyone I've... See more

Habib arranged two onboarding calls with me to help me get to grips with setting up my xero accounting software and tailoring it to mine and my business' needs. He was very helpful and would highly re... See more

I initially booked a call with the wrong department but they were very helpful in directing me towards the team I needed. My query was answered very well and I was also shown how to get more help if I... See more

Used to be a great company to use and we have multiple companies on their software, however their latest price increase has almost doubled our monthly subscription costs and seems to offer very little... See more

Fabulous - Ali (Zaman) was extremely helpful and very patient while guiding me through the Stripe set up.

I recently had to contact Xero about an issue and they resolved it without issue. This was to my surprise, so well done Xero for your great customer service!

Vikash was fabulous! He was professional, helped me quickly and was well informed about Xero and how to operate it.

Invoicing since mid 2025 has become terrible, along with last working day of the month (lagging makes it unusable). Everything else about Xero is OK, but if particularly if you a traditional busine... See more

I wanted to take a moment to express my gratitude for the exceptional service provided by Habib during the Xero account onboarding process. Habib's professionalism, knowledge, and attention to det... See more

Our issue was resolved. We needed to wait for the following month's process before we could determine whether it had been resolved.

Excellent session & really helpful that it was tailored to what I needed. I have already received a follow up email to further links for training/advice.

It was extremely helpful to speak to Mathu at Xero. He was clear and professional and helped me to resolve my problem very quickly

Really helpful to get me started with Xero. Lots of support and follow up. Very knowledgeable and efficient service. Thank you, Habib!

Sometimes when reconsileing, it does not pick up the matching invoice that is already loaded. The instructions of how to correct things

There is customer experience and then there is customer experience. The response was beyond expectations and even a call from the UK. Sorted out so quick. More than happy

The response time for on-line help is completely top notch. The written responses are simply and easy to follow.

Had a problem but wasn't in the office. Xero phoned me and sorted out my problem very quickly and efficiently.

Fantastic support from Xero with initial set ups for clients. Quick to respond and very helpful. Brilliant service.

Vikash was very helpful and explained everything we needed to know to get started.

I find the support very helpful and the process was very quick and painless