United Kingdom
Review of MedCare Health Clinic
They requested ID, which I sent in reply to their email, this was sent 3 times and they never received it. I phoned them up to ask about my order and the next day they cancelled it telling me i was abusive over the phone!! Slander and utterly nonsense. Disgusting company to deal with. I asked them to apologise and asked fur a complaints process but I was ignored. Typical of certain ties we have in this country now. Not British owned.
Review of MedCare Health Clinic
UPDATE: Received an email from Medcare to say they have refunded my order, they also claim i was very abusive to the member of staff i spoke to over the phone to ask if they'd received my ID, which they hadn't, so this is untrue and unfounded. I have asked them to apologise to me, which they haven't, but I'm also concerned what's happened to my photo ID sent in reply to their email! I will be pressing charged for defamation. Disgusting and lying company. Tried to order medication from them online. They sent an email asking for ID, which i sent over. Heard nothing else from them, I phoned them and they never received my ID! Frustrating and still haven't got my meds in time for a holiday thanks to their incompetence. I sent my ID twice in reply to their email and nothing not very secure sending ID over email either!
Review of Harringtons
I do not have an account with Harringtons per se, therefore no order number, i purchased this bagfrom a supermarket. This is this first time I've opened a bag of dry cat food from Harringtons and much of it was all clumped together, like the bag had been tampered with or damaged in transit. Had to complain to Harringtons about this and wait to hear further.
Reply from Harringtons
Hello,
Thank you for taking the time to share your experience with our Chicken Complete Dry Cat Food. We're sorry to hear that the product did not meet your expectations this time around.
We understand that you've already reached out to our customer care team about this issue. Please rest assured that your complaint is being taken seriously and our team will get back to you as soon as possible. We appreciate your patience in this matter.
Thank you for choosing Harringtons for your pet's nutritional needs. We hope to continue serving you in the future.
Best wishes, The Harringtons Team
Review of RingGo - The UK Pay by Phone Parking App
Paid to park in a council car park for 1 hour. No reminder appeared to extend my stay if needed. Then suddenly it booted me out of app, asked to verify several times, then change password, still didn't work.
Reinstalled app, turned phone off and on. Still not working!!! Just keep getting message 'sorry we are unable to park you as no return rule in place', I didn't get a ticket luckily, but even though I'm home, it still keeps giving this stupid message!! NOT FIT FOR PURPOSE CAUSING NECESSARY STRESS!!!
Review of The Tropco
Great customer service, any problem with the order and they contact you without delay. Fish arrived very well packaged, plenty of room for them, not just put into tiny plastic bags with a bit of water in, heat packs were also contained in the secure box to to keep the fish warm on their journey and to help minimise stress, the box contained clear instructions on what to do once fishies reached their destination to help them settle in. Top quality fish too! Thank you!
Review of DPD UK
Review of Mapmymole
Very misleading. Entered all my details, hoping for this 'free' lens and then it takes you to a payment screen asking to pay a £99 fee for a FREE LENS. No thank you, A scam and extremely misleading!!!
Reply from Mapmymole
We apologise for any confusion regarding our service. The NHS pilot scheme offers a complimentary lens; however, it is available only through a limited number of participating surgeries. Our home test kit service is a separate, chargeable option. Please feel free to contact our team, and we would be happy to help you further.
Review of 4gadgets.co.uk
Bought refurbished mobile sold by 4gadgets, through Back Market. Supposed to have been in EXCELLENT condition. It was a mess. Badly chipped screen, dirt/grit all around the edge of the screen, and a visible chunk out of the side of the phone's rim. Returned promptly for refund.
Reply from 4gadgets.co.uk
Hello Sarah,
Thank you for taking the time to leave a review.
We apologise that you have experienced this issue.
Please could you provide your Back Market order number and we can look into this for you.
Kind regards
4gadgets
Review of Deposit Protection Service
Shocking experience. They kept referring to 'pet damage' as 'wear and tear'. When this is not at all correct.! Tenants pet cat totally ruined a good condition stairs carpet, yet they awarded the deposit back to the tenant! I appealed and they still refused. Daylight robbery. They go in favour of tenant everytime. No wonder landlords don't allow pets!! This company needs reporting for unfair practices. Nevermind though, my tenants overpaid the council tax so this was awarded back to me as they didn't leave a forwarding address, every cloud and all that. :)
Reply from Deposit Protection Service
Hi,
We are sorry to hear you are unhappy.
The Trustpilot functionality doesn't allow you to send us information privately but if your issue is still outstanding please send us the details plus the information listed below via DM on Twitter at https://twitter.com/the_dps
or via private message on Facebook at
https://www.facebook.com/DepositProtectionService/
and we will arrange for an agent to look into your issue and reach out to you.
• Deposit ID
• Your full name
• Address of property including postcode
• Previous and current email address
• Mobile telephone number registered
• Tenancy start date
• Duration of tenancy
• Rental amount
• Deposit amount
Alternatively, you can contact us via email at contactus@depositprotection.com where we will aim to respond to your email in 5 working days, or you can call us directly on 0330 303 0030.
Regards,
Adriana
Review of Lakeland
Think twice before purchasing anything, they use the very unreliable EVRI courier - wish I had known before placing my order. Still no delivery of my item after being promised EVRI would deliver it today 21 October. I stayed in ALL day and also have cctv, yet Evri this me it has miraculously been delivered after sending me 3 emails to tell me it would be delayed until the next working day! Incidentally, EVRI sent a lovely photo of the parcels address label as 'proof of delivery', nope, no parcel left outside, try telling the truth for once HERPES (Hermes). LIARS.
Reply from Lakeland
Thanks for leaving a review. I'm sorry for the difficulties you've had with your recent delivery. I've checked for you and can see the replacement parcel we sent arrived safely the following morning. Thanks again, Jacqueline
Review of Evri
Evri sent an email telling me a delivery time of 2-3pm. Then half an hour later another email reading a delivery time if 3.30-4.30pm.
Then another half an hour later an email reading 'delivery delayed' and they would get back to me with another delivery slot the next working day,
Then 1.5 hours later, another email to let me know my parcel was delivered with a lovely useless photo of the parcels address label as 'proof of delivery'. Bearing in mind I have cctv and was at home the whole day and NO EVRI DRIVER APPEARED.
EVRI WILL ALWAYS BE 'HERPES' (I mean Hermes) TO ME. Useless liars.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Review of Deposit Protection Service
Always in favour of the tenant! A good carpet absolutely wrecked and ruined by the tenants pet cat! Photos provided with signed inventory etc and the DPS put this down to 'fair wear and tear'.
Seriously livid!!
This is why landlords don't allow animals!!!
Reply from Deposit Protection Service
Hi,
We are sorry to hear you are unhappy.
The Trustpilot functionality doesn't allow you to send us information privately but if your issue is still outstanding please send us the details plus the information listed below via DM on Twitter at https://twitter.com/the_dps
or via private message on Facebook at
https://www.facebook.com/DepositProtectionService/
and we will arrange for an agent to look into your issue and reach out to you.
• Deposit ID
• Your full name
• Address of property including postcode
• Previous and current email address
• Mobile telephone number registered
• Tenancy start date
• Duration of tenancy
• Rental amount
• Deposit amount
Alternatively, you can contact us via email at contactus@depositprotection.com where we will aim to respond to your email in 5 working days, or you can call us directly on 0330 303 0030.
Regards
Matthew
Review of 4gadgets.co.uk
Bought a refurbed phone from 4gadgets VIA Back Market. Lovely phone, no marks on it, like new. However, the NFC just wouldn't work, tried everything. Returned phone and emailed 4gadgets for advice why the NFC wouldn't work and concern about purchasing another incase it had the same problem. 4gadgets would not answer my question or help me or offer any advice, they were rather rude and kept telling me to refer to back market as it was sold through them!! Seriously, it was sold from 4gadgets!! Unhelpful. Avoid.
Reply from 4gadgets.co.uk
Hello Sarah,
Thank you for your review. In order to look into this further we have contacted you via Trust Pilot to provide us with some more information however this has not been provided.
We use Back Market as one of our retail platforms so if a device has been purchased from Back Market we always advise contacting the retailer to resolve an issue.
If you would like to contact us to discuss this further, please email sales@4gadgets.co.uk and one of the Team will gladly assist.
Kind regards
4gadgets
Review of The Sofa Company
Delivering a sofa for next door, so they park outside OUR house blocking our drive!!! Next time block the drive of the customer you're delivering to!! Reg. CX72 OHD
Reply from The Sofa Company
Dear Sarah
Thanks for taking the time to write a review, This is not us we dont use or have branded vehicles, I think you are referring to The Sofa Delivery Company who work for companies like DFS.
Please remove your review and place it on the right company's profile.
Many Thanks
Lee Burridge
Customer Service Manager
Sofa Company
01803 500810
Review of OpenRent
Openrent used to be fab a few years ago with 50 enquiries within the first day of it going live, but relisted my property recently and had only 2 enquiries in the past week which were unsuitable. I wonder if they are subtly making landlords move over and advertise via Rightmove for the £49 fee instead.
Reply from OpenRent
Hi Sarah,
Thank you for taking the time to leave a review.
As you haven't responded to our request for further information, we have been unable to look into your experience so that we can respond accurately.
Please do contact us on the link below so that we can look into this further for you:
https://www.openrent.co.uk/faq#i-have-more-questions
Thank you again for your review and please do contact us on the link above.
Best wishes,
Joseph and the OpenRent team
Review of Eveyspreloved
Hard to believe this site has ZERO bad reviews. Awful second hand things way overpriced for what they are.
Reply from Eveyspreloved
Hello Sarah,
Thank you for your feedback.
At eveyspreloved.com, we take pride in being a consignment platform that connects buyers with unique preloved items from individual sellers. As such, pricing is determined in collaboration with each item's owner to ensure a fair value is set based on the condition, rarity, and demand for the piece.
We understand that some prices may seem high compared to other preowned marketplaces. However, many of our pieces are vintage, or otherwise unique items that cannot be easily obtained elsewhere. Their valuations reflect their scarcity and the care put into properly evaluating them.
That said, we always aim to offer fair prices for luxury preowned goods. If a listed price seems too high, our "Make Me an Offer" button allows you to negotiate for a mutually agreeable value. This ensures a transparent process where prices can be discussed.
Additionally, if you have any doubts or simply want to inspect an item's quality in person before purchasing, we offer personal viewing appointments at our showroom. This allows you to get a true sense of each piece before committing to it. We are disappointed to hear your perception of our curated offer , but we hope that this explains our pricing approach.
We value all feedback as it helps us continue to improve the eveyspreloved.com experience. Please let us know if you have any other concerns, you have not purchased from us thus far and I hope that the above is of help for you to read.
Thank you
Evey
Review of Debt Recovery Plus
Scummy robbing company who have nothing better to do than harass people for payment demands!
33 calls alone I received from them one after the other!! 33! See you in court as I am raising this with the ombudsman. IT IS ILLEGAL TO HARASS PEOPLE FOR MONEY YOU BUNCH OF CROOKS!
Reply from Debt Recovery Plus
Hi Sarah, I am sorry to hear of your experience with DRP. I have sent you an information request via Trustpilot so we can assist you further.
Thanks
DRP
Update:
Hi Sarah, We sent you an information request to look further into your case, but unfortunately, we haven't heard back. If you require any further assistance, please call the contact centre on 0208 234 6775 and a member of the team will assist.
Thanks
Debt Recovery Plus
Review of iD Mobile
After several outages in the past few moths, now can't access my online account due to them messing about with the new app!!! This is so not on and really frustrating FIX IT!!! I HAVE NO VOICEMAIL AND NEED TO TURN THIS ON. Used to be good but not so now
Reply from iD Mobile
Hey there Sarah, I’m sorry to hear about the issues you are experiencing.
We're aware of a few intermittent issues with the app since the new launch which include some of our customers being unable to log in. Many apologies about this, we're working on resolving as soon as possible.
thanks,
Matt
iD Mobile
Review of Debt Recovery Plus
Harrassing me with phonecalls from 2 different phone numbers! 33 calls in one morning!! Disgusting scummy company of which I am pursuing a formal complaint to the fca and take them to court!!
Reply from Debt Recovery Plus
Hi Sarah, I have sent an information request on your other post. If you can come back to us with more information we can look into this matter further.
Thanks
DRP
Review of Pets at Home
My on line order has not appeared. They do not get back to you to let you know it provide any tracking info. They just take your money and that's it. It's up to the customer to chase and investigate and this is so so bad! Order #131112231 and yes I've tried their rubbish live chat and still no response when promised an update on an hour which was 2 hours ago now!! Do not order from here and boycott them.
Reply from Pets at Home
Hi Sarah, thank you for getting in touch with us.
I would like to express my deepest apologies regarding the issues you have faced with our online ordering services, this is not the standard we expect or pride ourselves on. I can see that you were in contact with our customer service team and I'm happy to find out that they resolved this for you. Once again, thank you for bringing this matter to our attention and I will be passing this onto the relevant teams to help better our ordering services. Our customers are important to us, and as a retailer we strongly rely on our customers being completely satisfied and happy in their experiences with our services.
Best wishes,
Charlotte
