In tenants favour
Shocking experience. They kept referring to 'pet damage' as 'wear and tear'. When this is not at all correct.! Tenants pet cat totally ruined a good condition stairs carpet, yet they awarded the deposit back to the tenant! I appealed and they still refused. Daylight robbery. They go in favour of tenant everytime. No wonder landlords don't allow pets!! This company needs reporting for unfair practices. Nevermind though, my tenants overpaid the council tax so this was awarded back to me as they didn't leave a forwarding address, every cloud and all that. :)
Reply from Deposit Protection Service
Hi,
We are sorry to hear you are unhappy.
The Trustpilot functionality doesn't allow you to send us information privately but if your issue is still outstanding please send us the details plus the information listed below via DM on Twitter at https://twitter.com/the_dps
or via private message on Facebook at
https://www.facebook.com/DepositProtectionService/
and we will arrange for an agent to look into your issue and reach out to you.
• Deposit ID
• Your full name
• Address of property including postcode
• Previous and current email address
• Mobile telephone number registered
• Tenancy start date
• Duration of tenancy
• Rental amount
• Deposit amount
Alternatively, you can contact us via email at contactus@depositprotection.com where we will aim to respond to your email in 5 working days, or you can call us directly on 0330 303 0030.
Regards,
Adriana