RingGo - The UK Pay by Phone Parking App Reviews 2,075

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant frustration with the app's functionality, often encountering glitches and errors that prevent them from completing basic tasks. People report difficulties with the payment process, with some experiencing overcharges or unauthorized transactions. The inability to contact customer support is a recurring complaint, with consumers finding it challenging to resolve issues or obtain refunds. Reviewers also highlight problems related to location recognition, which leads to further complications and stress. The consensus among users is that the app is unreliable and not fit for purpose, causing unnecessary stress and inconvenience. Many consumers actively avoid locations that exclusively use this app due to these negative experiences.

Based on these reviews

Rated 1 out of 5 stars

Tried using RingGo and spent a delightful few minutes playing “find the car park”. Eventually managed to start a session and was greeted by a cheerful little timer counting down, reassuring me all... See more

Rated 1 out of 5 stars

I was already in a stressful situation and needed to park urgently, but RingGo just made it worse. I didn’t have coins for the machine, so the only way to pay was through the app. I already had RingGo... See more

Rated 1 out of 5 stars

Bit of a parking trap app. Each time I've used this it has let me down, leading to risking a parking ticket. First time there was no Mobile reception near the meter - yet it was the only means o... See more

Rated 1 out of 5 stars

I couldn’t have orchestrated a worse parking experience if I had set out to design one. What a disaster from start to finish! RingGo should never be the only option to pay for parking by card in this... See more

Rated 2 out of 5 stars

When their app glitched and stopped working on my phone, I found out that there’s no customer support whatsoever. The incompetent numpties in the chat could only suggest turning phone on and off - a... See more

Rated 1 out of 5 stars

Don't use them! This is my experience. The machine doesn't work, so you go online to register for the app, which also doesn't work. They then take £66 out of your account, and you still don't get to p... See more

Rated 1 out of 5 stars

Really buggy. Tried to delete account and start again, would not work. Took around 20 mins just to pay £3 to park. Dreadful company using their monopoly to excuse any sort of investment in custom... See more

Rated 1 out of 5 stars

Awful app. If I could give it zero stars I would. The app doesn’t work and always says there is an error when logging in. The website doesn’t the same. Why a business or university would use RingGo is... See more

Rated 1 out of 5 stars

This app needs to be shutdown. Our first experience with it in Ross ended with our bank card being frozen and payment was made to a book store in Cyprus go figure. Yesterday we were at swallow fall ca... See more

Rated 1 out of 5 stars

I have been trying to register/log in - everything i do gets rejected or is invalid - why do people in business create barriers to their services? Why do other organisations farm parking out to a a us... See more

Rated 1 out of 5 stars

Bloody awful, can’t create an account because I already have one, can’t reset password as it tries to email my mobile number. Also 20p (in)convenience fee. The owner should have unthinkable things hap... See more

Rated 1 out of 5 stars

This app is absolutely terrible. It’s supposed to make parking easier, but instead it’s the complete opposite. Nothing about it is simple — the layout is confusing, and it takes forever to get anythin... See more

Rated 1 out of 5 stars

You can't create accounts, you can't upload proof of evidence, if you click "remember this device", it will never let you log in again. A 5 year old could build a more functioning website.

Rated 1 out of 5 stars

In the UK for six weeks and almost everywhere you need this app to pay for parking. Possibly great if you live here but if not you are out of luck as the App Store knows I’m not local and won’t let m... See more

Rated 1 out of 5 stars

I went to West Hill car park in Bournemouth now taken over from Ring go car parking. Absolutely rubbish I phoned them and operator sent me a text with wrong reg put a spelling error on the last digit... See more

Rated 1 out of 5 stars

App doesn't function properly , keeps telling me my address in incorrect. Very difficult to upload documents. Ended up going to council in person to get a visitors parking permit and so far the wait h... See more

Rated 1 out of 5 stars

Absolutely hopeless so-called AI Chatbot. Extreme;y frustrating time going round and round on the apptrying to get logged in. Finally "chatted" to someone who also failed to sort out the problem. Am b... See more

Rated 1 out of 5 stars

I actively avoid anywhere that only uses ringo to pay for parking. I was advised my account was deactivated due to non use but had no choice but to use today, or attempt to use. Went round in circles... See more

Rated 1 out of 5 stars

Took us forever to create a profile as it kept taking me back a page over and over. Didn't accept my email address but it's one I've had for years and every other site/app is fine with it! Ended up av... See more

Rated 1 out of 5 stars

Paid to park in a council car park for 1 hour. No reminder appeared to extend my stay if needed. Then suddenly it booted me out of app, asked to verify several times, then change password, still d... See more

Rated 1 out of 5 stars

I honestly don’t know how Ringo is still operating. I tried to sign up for an account, but apparently I already had one. Fine, I tried to reset my password. They wouldn’t send me a code. When a co... See more

Rated 1 out of 5 stars

Unuseable. Reset password doesn't work, then refuses to reset again as text message and emails not received to reset the password. As an example of how bad they are, the APP states the 6 digit ve... See more

Rated 1 out of 5 stars

A diabolical, frustrating experience. Registering kept disallowing entries and then saying I was already registered and then closing entries after too many attempts. They should not be given account... See more

Rated 1 out of 5 stars

This company is an absolute scam. Trying as we speak to register for the app. Ring Go doesn’t send verification emails or sms codes like it says will. Their objective is to fine you. It doesn’t w... See more

Rated 1 out of 5 stars

If it were possible to rate 0 stars I would. Tried to pay for parking at a Forestry England site. Verifications codes didn't work, so phoned the telephone number. Voice recognition doesn't work on tha... See more

Rated 1 out of 5 stars

Absolutely furious that this company sells space on their download page to a scam company Estiviron. Downloaded Ringo app 2 weeks ago and when clicked on the 'continue' button was led to a page that... See more

Rated 1 out of 5 stars

Absoulute shit show parked for 10 mins wene realised ringo so i left the carpark Did the QR code on way out wanted to pay what was due for 10 mins but QR stated £18.00 for the day i tried querrien... See more

Rated 1 out of 5 stars

If you can avoid using it, please do it. They don't have customer support. No phone number, noting. They have live chat where you can speak to both or agent. However, I think even the homan agents... See more

Rated 1 out of 5 stars

I parked in scarborough north Yorkshire parking fee £ 6 for 3 hours ok fine found out I wasn't going to get back to car on time so decided to extend time on ringo app great I thought minimum time to... See more

Rated 1 out of 5 stars

This rubbish system only received one star as I couldn't give it none. I entered my details four times exactly the same and all correct no mistakes. This app just kept repeatedly saying enter my detai... See more

Rated 1 out of 5 stars

The record speaks for itself, this operating model should be illegal. Like 1000s of others I forgot to go back into the app and stop parking as was charged more than 8x what I should have paid. To mak... See more

Rated 1 out of 5 stars

The car park reference number displayed where I parked my car was not recognised on the Ringo system : I phoned Ringo & they gave me an incorrect car park number : I have therefore paid for a day... See more

Rated 1 out of 5 stars

There is no one talk to when the app bills immediately at the start of parking £15:48 for a one hour 15 minute stay in wandsworth. When I try to use the chatbot it doesn't understand me! When I queue... See more

Rated 1 out of 5 stars

Out of the plethora of parking apps being forced on us, RingGo is by far the worst and most frustrating. Not only is it abysmal to use, it appears to have been designed to be as difficult as possible... See more

Rated 1 out of 5 stars

overcharged by £12 paying for a friends parking outside my house. I received a text from them saying I was being charged a sum just uner £3. My CC says£15 today. Trying to rectify this.. sent an ema... See more

Rated 1 out of 5 stars

I still have not managed to log in after so many attempts. We went to Epping Forrest for the first time yesrerdat and were at the point of coming home when a lovely man offered to use his log in. My t... See more

Rated 1 out of 5 stars

The app works well most of the time. But the company completely fails at customer service and compassion towards customers. If you pay twice by mistake, you won't get a refund. There's no one t... See more

Rated 1 out of 5 stars

Attempted to install and use the App for the first time on Saturday. Along with many other people parking system installed by BCP Council does work and was never tested.

Rated 1 out of 5 stars

Literally cannot register; receives an error partway through the process, tells me to retry, warns me of my rapidly diminishing SMS requests that are in fact just a swathe of verification codes becaus... See more

Rated 1 out of 5 stars

I hate the start stop thing I always forget it and end up being overcharged. Total ripoff should turn off automatically based on car moving

Rated 1 out of 5 stars

We were wondering why the usually full carpark was now virtually empty when we, ourselves tried to use the now only by app payment they've introduced. Ringo run the payment for this par... See more

Rated 1 out of 5 stars

Never !!! In remote Scotland the Council have made the limited car parking RingGo . No surprise that they are largely empty and the ANPR CCTV etc are a waste of money. Which numpty decided to do this... See more

Rated 1 out of 5 stars

Myringgo is dreadful. The other pay parking by phone apps are way better. I’ve had issues every time I’ve used it. Once it wouldn’t accept my c/card and said it was invalid. Then it wouldn’t accept a... See more

Rated 1 out of 5 stars

Parked outside Berkshire Royal Hospital and paid the Ringo fee. Within minutes our card was compromised and funds taken. My card company were hot on the case and they stopped further fraud. Every time... See more

Rated 3 out of 5 stars

The app sometimes doesn'toesn't work. In such case if you don't have your bank card for telephone payment, you only have to go home as there is no other solution. I have also noticed that Ringo alwa... See more

Rated 1 out of 5 stars

Machines don't take cash so forced to use Ringo Phoning doesn't work forced to down load app now think it's a scam app Awful company local authorities should ditch them .

Rated 1 out of 5 stars

This service is terrible. The app doesn’t work – I tried registering and resetting my password but never received any code or email. At Saxon Square, cash is not a real option either: I had to pay £2... See more

Rated 1 out of 5 stars

AVOID !!! Do not use their car parks- my experience was I paid my ticket , proof through bank transaction , received a pcr , appealed- 3 yrs later court time £460 as additional costs been put on- luc... See more

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Company details

  1. Parking Lot

Written by the company

RingGo let's you take control of your parking. With car parks across more than 450 towns & cities throughout the United Kingdom, you can simply park, pay and get on with your day.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews


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Rated 1 out of 5 stars

Absolute piece of shit!!

Absolute piece of shit!!! Registered , password not recognised, error!…. Got to wait… Try again same errors… Nightmare parking in Birmingham. To everyone….. Take a bag of coins FFS!!!

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

Awful app, awful business

Awful app. If I could give it zero stars I would. The app doesn’t work and always says there is an error when logging in. The website doesn’t the same. Why a business or university would use RingGo is beyond me. Terrible product that doesn’t do what it says it will do. Simply look at the rating and reviews to understand how bad this product is.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

RingGo Made a Stressful Situation Even Worse

I was already in a stressful situation and needed to park urgently, but RingGo just made it worse. I didn’t have coins for the machine, so the only way to pay was through the app. I already had RingGo and had used it before, so I thought it would be simple — but I couldn’t sign in. Tried resetting my password over and over, just kept going in circles, and eventually had to give up and find somewhere else to park. Really disappointing when you’re in a rush and completely let down by a company that controls all the parking options.

October 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Don't use them

Don't use them! This is my experience. The machine doesn't work, so you go online to register for the app, which also doesn't work. They then take £66 out of your account, and you still don't get to park. Their customer number tells you to download the app, and your email will not be answered by a person. I'm going to the Ombudsmen.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

I have been trying to register/log in

I have been trying to register/log in - everything i do gets rejected or is invalid - why do people in business create barriers to their services? Why do other organisations farm parking out to a a user unfriendly outfit?

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Tried using RingGo and spent a…

Tried using RingGo and spent a delightful few minutes playing “find the car park”. Eventually managed to start a session and was greeted by a cheerful little timer counting down, reassuring me all was well.

Two weeks later, a £100 fine. Apparently, the app decided to pretend it took my payment, a bold UX choice, really. Because who doesn’t enjoy double-checking their bank every time they park, just to make sure the app wasn’t feeling whimsical that day?

If this is what passes for a functioning product at RingGo, I’d suggest they fire the product team, or at least buy them a book on user experience.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Bit of a parking trap app.

Bit of a parking trap app.

Each time I've used this it has let me down, leading to risking a parking ticket.

First time there was no Mobile reception near the meter - yet it was the only means of paying. Second time worked OK , third time it glitched for over 2 hours, had I not anticipated this I would have gotten a ticket - what's the point of this app ?

October 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Really buggy

Really buggy. Tried to delete account and start again, would not work. Took around 20 mins just to pay £3 to park. Dreadful company using their monopoly to excuse any sort of investment in customer service

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

I couldn’t have orchestrated a worse…

I couldn’t have orchestrated a worse parking experience if I had set out to design one. What a disaster from start to finish! RingGo should never be the only option to pay for parking by card in this day and age. When calling, the system repeatedly misunderstood one letter in my number plate. The promised text message to provide it that way never arrived. The app repeatedly told me I already had an account but failed to allow me to reset the password with various unprofessional error messages. It eventually gave me an option to delete my account which I opted for, but next attempt to access the app gave me all the same errors.

October 9, 2025
Unprompted review
Rated 2 out of 5 stars

Glitchy App, no customer service

When their app glitched and stopped working on my phone, I found out that there’s no customer support whatsoever. The incompetent numpties in the chat could only suggest turning phone on and off - again and again. Disappointing but rather not surprising after seeing RingGo rating on this site

Update: on third attempt got a working tip from customer support - to uninstall the app. Complying :D

October 7, 2025
Unprompted review
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Rated 1 out of 5 stars

If you can avoid using it

If you can avoid using it, please do it. They don't have customer support. No phone number, noting.
They have live chat where you can speak to both or agent. However, I think even the homan agents are bots or really bad service agents.

They are unhelpful at all.

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Can’t even be installed if you are not local

In the UK for six weeks and almost everywhere you need this app to pay for parking. Possibly great if you live here but if not you are out of luck as the App Store knows I’m not local and won’t let me download it. Makes it very frustrating as coins are usually the only option.

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

The Worst Parking App Experience Imaginable

I honestly don’t know how Ringo is still operating. I tried to sign up for an account, but apparently I already had one. Fine, I tried to reset my password. They wouldn’t send me a code. When a code finally arrived, it was completely incompatible because it contained letters, not numbers. I couldn’t get a code by email either, so I was completely stuck unable to log in, unable to pay for parking.

Then I tried their so-called “automated phone system.” Absolutely useless. I ended up having to speak to a real person just to pay for parking, and even that was painful. And to top it all off, they charged me a 15 pence “convenience fee.” Convenience for who exactly? Certainly not the customer.

This is, without exaggeration, the worst parking service I’ve ever encountered. Clunky, broken, and designed to frustrate you at every step. Avoid it if you value your sanity and time.

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

A diabolical experience

A diabolical, frustrating experience. Registering kept disallowing entries and then saying I was already registered and then closing entries after too many attempts. They should not be given accounts by city parking authorities. Truly awful and I was pleased to find that they are not related to the Ring security company.

October 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Ring go parking cr app

I went to West Hill car park in Bournemouth now taken over from Ring go car parking. Absolutely rubbish I phoned them and operator sent me a text with wrong reg put a spelling error on the last digit. I tried to call back it was automated. Tried to set up app it said my reg was different couldn't set up app. Chat box was useless and said if my reg was wrong I will be fined. What can I say another rogue Company that's all we need.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID !!

AVOID !!! Do not use their car parks- my experience was I paid my ticket , proof through bank transaction , received a pcr , appealed- 3 yrs later court time £460 as additional costs been put on- luckily I phoned the courts and had to fill online form out to havevthe case re opened- these shoddy companies ( who you can’t speak to in person ) think that the majority will just pay the fines, beware take it further !!

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Myringgo is dreadful

Myringgo is dreadful. The other pay parking by phone apps are way better. I’ve had issues every time I’ve used it. Once it wouldn’t accept my c/card and said it was invalid. Then it wouldn’t accept a different debit card. I used it today in Reading and there was no pay machine, just a sign stuck to a lamp post. I phoned the number rather than use the app or website as I’d had so much trouble with them before. The number wasn’t available for use. So I used the website. It wouldn’t accept my password so I had to change it. Then my car had been registered with the wrong car make. This was because it had previously logged the wrong make from voice recognition when I had previously used the myringgo phone number. I had to delete the car and re register the car with the correct make. This made me late for my hospital appointment. I had already allowed an extra 45 mins in case the hospital car park was full which it was so I had to park in the street. If I need to park somewhere and I see MYRINGGO are the providers I think “Oh no not them again”!I’m sure we could all do without this extra stress just to park our cars. What a nitemare! It’s also a really stupid brand name as well. I can only assume that they provide parking facilities for local authorities much cheaper than their competitors. I hope they close down because they are absolutely useless!

September 30, 2025
Unprompted review

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