UPDATE: Received an email from Medcare to say they have refunded my order, they also claim i was very abusive to the member of staff i spoke to over the phone to ask if they'd received my ID, which they hadn't, so this is untrue and unfounded. I have asked them to apologise to me, which they haven't, but I'm also concerned what's happened to my photo ID sent in reply to their email! I will be pressing charged for defamation. Disgusting and lying company. Tried to order medication from them online. They sent an email asking for ID, which i sent over. Heard nothing else from them, I phoned them and they never received my ID! Frustrating and still haven't got my meds in time for a holiday thanks to their incompetence. I sent my ID twice in reply to their email and nothing not very secure sending ID over email either!