Biased towards tenant 100%.
Always in favour of the tenant! A good carpet absolutely wrecked and ruined by the tenants pet cat! Photos provided with signed inventory etc and the DPS put this down to 'fair wear and tear'.
Seriously livid!!
This is why landlords don't allow animals!!!
Reply from Deposit Protection Service
Hi,
We are sorry to hear you are unhappy.
The Trustpilot functionality doesn't allow you to send us information privately but if your issue is still outstanding please send us the details plus the information listed below via DM on Twitter at https://twitter.com/the_dps
or via private message on Facebook at
https://www.facebook.com/DepositProtectionService/
and we will arrange for an agent to look into your issue and reach out to you.
• Deposit ID
• Your full name
• Address of property including postcode
• Previous and current email address
• Mobile telephone number registered
• Tenancy start date
• Duration of tenancy
• Rental amount
• Deposit amount
Alternatively, you can contact us via email at contactus@depositprotection.com where we will aim to respond to your email in 5 working days, or you can call us directly on 0330 303 0030.
Regards
Matthew