KatMe

United Kingdom

Reviews

Review of Boux Avenue Limited


Rated 4 out of 5 stars

I can't review quality of product…

I can't review quality of product because I never received it because their chosen courier (Hemres) lost my parcel but communication with customer service been absolutely amazing and I received refund 2 days after my parcel went missing.

August 26, 2021
Unprompted review

Review of MY Protein


Rated 4 out of 5 stars

Good company,lot of discounts!

I love my protein! Super quick delivery and reasonable prices. I would have given 5* but they have stopped selling my favourite ready made protein meals. I have requesting it countless of times and I each time they have promised to bring it back but as its been couple of years now I doubt they will ever restock it :(

March 17, 2021
Unprompted review

Review of HSBC UK


Rated 1 out of 5 stars

Horrible bank and unhelpful staff.

Horrible bank and unhelpful staff.It takes weeks for money to become available. Also payments made take up 6 days to clear. Absolute joke. I was waiting money for a month. I had proof and transaction id's provided but HSBC just told me to hang on. I since moved to different bank and everything works just perfect.

March 7, 2021
Unprompted review

Review of adidas United Kingdom

Review of Dermatica


Rated 1 out of 5 stars

Did not help me with my cystic acne

Did not help me with my cystic acne. Treatment is very rough on the skin.it feels like it has pieces of glass in it.it scratches your skin when you applying it. It also gave me hundreds of blackheads i never had before. I have cystic acne on my chin but now I have bad skin all over my face.i still get painful cysts too. I did contact their team about it but never got reply. I have now cancelled my subscription and gone to real dermatologist for real treatment. I also showed the treatment what I was given by Dermatica to my dermatologist and she said it might work for some people for short period of time but as soon as you end your treatment your acne will come back as this treatment doesn't control oils in your skin which is main reason for acne. I wouldn't recommend it!

December 28, 2020
Unprompted review

Reply from Dermatica

Dear Patient,

Thank you for taking the time to review our service.
We are very sorry to hear you are unhappy with the treatment provided at Dermatica.
Your consultation is reviewed by expert healthcare professionals all of whom have received extensive training in dermatology from world leading experts. We have a rigorous training and assessment program to make sure that you are always in good hands.
Dermatica has a comprehensive team including consultant dermatologists, GPs, clinical researchers and scientists who design our treatments and care pathways, to ensure that you will receive the best care possible.
However we are always striving to optimise our processes meaning this valuable feedback has been passed onto the team, and we will be looking into this to see what changes we can make to reflect this better in future.
We deeply regret to hear you have experienced issues with your formulation, and would be very happy to further discuss this with you via email at help@dermatica.co.uk so we can offer any advice needed, or provide any adjustments.

Review of DPD UK

Review of Sweaty Betty


Rated 5 out of 5 stars

I don't understand all the negative…

I don't understand all the negative reviews. My experience been nothing but pleasant. I ordered casual pants,which were delivered very fast,unfortunately they didn't suit me and I returned them,got my refund under 1 week. I have many leggings and biker shorts from SB, quality is amazing and I will definitely order again.

September 2, 2020
Unprompted review

Reply from Sweaty Betty

Hi!

Thanks so much for taking the time to share your lovely feedback with us. We are happy to hear that you love our products and quality!

Please do let us know if we can assist you further.

Best regards
Issy
Customer Care Advisor

Review of London Northwestern Railway


Rated 1 out of 5 stars

Worst!!!

Absolutely disgusting service. Every day there's cancellation and delays. Trains are dirty,crowded and smelly. No working toilets,no air conditioning, no free WiFi. Appealing.

August 10, 2020
Unprompted review

Review of Diesel


Rated 3 out of 5 stars

Been fan of Diesel for all my life and…

Been fan of Diesel for all my life and order something new almost every month. Never had any problem with orders,deliveries or returns. Amazing brand with good quality stuff.
UPDATE 2022!! Diesel has gone downhill a lot. Deliveries take forever and customer service is appealing.They basically said it's not their problem and I should chase UPS for my delivery. When I finally received my order after waiting for 4 weeks,jeans looked awful- on the label it's says length 30 but when I measured it it was 26inch. I'm very annoyed as now I have to send them back 🤦🏻‍♀️

July 2, 2020
Unprompted review

Reply from Diesel

Always happy to read such a great comment and experience!

Thank you!

Review of ASOS


Rated 4 out of 5 stars

Almost perfect service every time.also…

Almost perfect service every time.also I don't understand why their customer service gets bad reviews, I never had any problems, I get my emails answered and problems solved with no real hassle. Couple of times there's been unusual long wait for my refund but other than that I can't fault them.

July 2, 2020
Unprompted review

Review of Lovehoney

Review of Levi's

Review of Zara


Rated 1 out of 5 stars

Only one of three of my orders showed…

Only one of three of my orders showed up rest gone missing or never shipped. Very rude customer service people. Take ages to solve the problem and issue refund. I will never order from them again.

June 9, 2020
Unprompted review

Review of JD Sports


Rated 3 out of 5 stars

Ordered pair of Nike cycling…

Ordered pair of Nike cycling shorts.super quick delivery but product itself is very bad quality. Nike is my favourite brand for workout clothes/trainers but those shorts look and feel like total joke. Material is awful and cheap and super see through. Planned to return them and after an hour trying to grate return lable online ( website froze constantly and didn't give me option for return country other than Christmas Island!!!!!! ) I found out you have to pay for your return. What a joke!! I will never order from JD again for that reason. Non of the main retailer's ask to pay for returns these days. Shame on you JD!!
Update- when i finally managed to grate return label and pay £2.50 for postage fee ,I dropped it off to the post office. It took about 2 weeks to get my refund. Not too bad.
Overall not too bad service but I wouldn't order again because of they charge for returns.

June 1, 2020
Unprompted review

Reply from JD Sports

Hi there,

Thank you for taking the time to update this review.

I am sorry to hear that you were unhappy with this but I'm glad to hear this has since been resolved.

Please note, we do offer a free returns service with Asda through our online returns service.

I would like to thank you for this feedback though as it does helps us to improve the service.

We hope to be hearing from you again soon.

Kind regards,
Bekki
JD Sports Online Review Team

Review of Selfridges


Rated 2 out of 5 stars

I'm not big fan of Selfridges

I'm not big fan of Selfridges. People working there are very snobby and treat you like you are lower class,also when ordering online they remove tags from clothing so when you try to return it you can't. Happened to me 3 times. Thankfully I did click and collect and opened my order on the till so person who gave me my order could see it. I will never order again,its not worth the trouble.

May 5, 2020
Unprompted review

Reply from Selfridges

Hi there,

Thank you for your review.

We're sorry you haven't had the best experience in the past.

Please email the details to customerservices@selfridges.com with the subject line 'FAO Social team' so we can pass on your feedback to the relevant team.

Thanks,

Simone

Review of Farfetch


Rated 4 out of 5 stars

Overall good experience

Overall good experience. I ordered 2 items. Items were sent separately, one from France and one from Italy. It was a bit annoying and inconvenient because I needed to make sure I was in for both deliveries but overall still great experience. Delivery took between 5-7days,so not bad.
P.s People who complain about custom charges should pay more attention before they check out their order. It shows if and how much custom you need to pay,if it's too much just don't go ahead with your order!simple as that!!

March 14, 2020
Unprompted review

Review of Myfabrics


Rated 3 out of 5 stars

I recieved my order but it took over a…

I recieved my order but it took over a week to come. Quality of fabric is ok but It did look brighter and nicer in picture. After reading all the bad reviews I can't be bothered to return it but will not buy from them again in future

March 12, 2020
Unprompted review

Reply from Myfabrics

Dear Customer,
We’re very sorry to hear you had a bad experience with our company during this time. In the wake of Brexit, we were overwhelmed by a combination of high order volume, COVID-19 workplace and warehouse regulations, and new shipping costs, rules & regulations that we needed to comply with. We have been hard at work to improve our processes over the last year and hope to continue providing you with excellent products in the future. MyFabrics.co.uk delivers from Germany to the United Kingdom, as well as many other European markets, and this fact is clearly communicated in our Terms & Conditions, which must be agreed to when making a purchase on our website. We apologise for any inconvenience caused by this misunderstanding. As of October 2021, we have moved shipping carriers in order to ensure better, faster and cheaper shipping for our customers.

Review of PureGym UK

Review of énergie Fitness


Rated 2 out of 5 stars

It's definitely one of the best ones in…

It's definitely one of the best ones in Croydon. It's small but it has variety of equipment for all different exercises,it's always clean and most times AC seem to be working well too. I also love the music they are playing,it's kind of housey which I really enjoy. As it's still half through refurbish there's issues with changing rooms,lockers are like hundred years old,some of them broken, doors hanging off ant they are dirty. Also there's extremely bad smell coming from shower drains. But I have been told it's all will be sorted in near future. Staff is friendly and always greet you. Gym goers seem to be professionals not messy teenagers like in Pure gym( worst gym in Croydon!!!!). Once changing rooms are refurbished in will definitely give 5*. P.s new water fountain would be great too!!!
Gone downhill after lockdown. Place is dirty with no AC.Very smelly and humid.lot of new member of staff too who only sit around,don't do the cleaning they should do,eating stinky food behind reception desk. Absolutely horrid. Used to be one of the best ones and now they are just like the rest of the awful gyms in croydon. Im taking my money to Myptgym.

February 23, 2020
Unprompted review

Reply from énergie Fitness

Hi there,

We at énergie Fitness are very sorry to hear of your negative experience whilst being a member at one of our gyms. We apologise for not maintaining the high standards we strive to deliver to every member that walks through our doors and hope in the near future we can regain your trust.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,
énergie Fitness Central Team

Review of Ted Baker


Rated 4 out of 5 stars

Would have been 5* but apparently when…

Would have been 5* but apparently when you place the order on Friday morning it's already considered as weekend and it won't be dispatched until following week on Tuesday. It's a bit annoying but other than that all good!

February 13, 2020
Unprompted review