Good value for money, convenient and good equipment. Rated 4 stars due to gym colour making it feel a bit dark. Branding is fine, but lighten the basement gym up guys. And you should ban spray on deod... See more
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Company details
About PureGym UK
Written by the company
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
Replied to 97% of negative reviews
Typically replies within 1 week
Can't get into app
Can't get into app. It needs a password which I can't set up. When I click on forgotten password it's in German
Easy to navigate website
Easy to navigate website, the gyms are clean, bright and friendly good value for money
Convenient location
Convenient location, very friendly staff, all the equipment I need. Always clean and tidy.
Pure Gym Spinningfields PT
I joined Pure Gym Spinningfields in April 2024. It’s a good gym. Clean and well equipped, though I am no expert.
I decided to start training with PT Staff member Maragrita in June 2025. Right from the first session it was clear she is an AMAZING PT!
The last three months of personal training have been brilliant. Her encouragement, kindness, generosity and knowledge has really made a physical difference to my body shape and stamina and now I enjoy going to the gym
Good facilities but needs a deep clean
Good facilities and great selection of free weights and machines, but the gym needs better ventilation and a deep clean.
As soon as you walk in there is a strong smell of stale sweat and (areas of the gym smell of) mould.
There are no open windows and that may be part of the problem - there is no fresh air inlet/ outlet.
On three of the pulling machines, the plates underneath the selected weight 'stuck' to the plate above and released during the exercise movement. This illustrates the level of greasiness on the equipment.
I was glad to experience the air conditioning was on and the background music was not too loud.
Great professional mindsets and service
Wonderful staff
Wonderful staff. Very friendly and helpful.
However unfortunately my pass code doesn't work and I was unable to exit the gym.
You know what your paying for with pure
Great gym for money you pay
A well kept gym…
Went to this Gym for the first time this morning and my first impression was extremely positive. The layout, atmosphere and tidiness of this space was outstanding. This is a well kept Gym.
I met Sarah the assistant manageress and James who is a personal trainer. Both had very shiny attitudes and i could very well understand why the gym was in good standing. Sarah is the perfect assistant manager and James will surely be a great manager some day. I travel around the country a lot and i have to say that this is among the top 3 Pure gyms i have been to.
Myles
Staff was very friendly
Staff was very friendly. Had a nice introduction to the facility, which has great equipment and is very clean (both the gym and the lockers/shower area). The Strength class I took kicked my a**. I'll be back.
Need better customer service support
Had a problem. It took a a few days to resolve mainly due to the lack of customer service support. Had to go into the local branch. The on site manager at the Hastings branch was very helpful.
To try and find someone in charge who could help me sort out the issue I was having.
Considering there isn’t much on site staffing. Also highly email based communication.
If I did not got into the branch it would taken far longer.
Wanted to change the start date of my…
Wanted to change the start date of my membership but just could not work through all the admin and could not get through to anyone to help. Other than than that all fine. Would be good to add the code thingy to a wallet maybe ?
Happy with my experience of PureGym…
Happy with my experience of PureGym overall.
I like that the app gives you an idea of how busy it is throughout the day. Equipment straight forward to use and have QR codes on them if you are unsure how to use them.
Does what it needs to.
The manager was pleasant and kind
The manager was pleasant and kind in ensuring I was able to sign up at Pure gym Kingston
Scummy scammers gave away 0 joiner fee…
Scummy scammers gave away 0 joiner fee and 50% off code just for it to not work. Absolutely disgusting behaviour. You will not be receiving any more money from me. This has left such a bad impression that I am considering taking this to court under misleading advertisement
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