PureGym UK Reviews 63,631

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They particularly appreciate the positive atmosphere and the supportive team, which makes the gym a welcoming place for both beginners and experienced members. People feel comfortable and motivated, highlighting the cleanliness and maintenance of the facilities. Many reviewers also commend the variety of equipment and classes available, ensuring there's something for everyone. Consumers often mention specific staff members and personal trainers who have significantly impacted their fitness journey. They value the personalized guidance, encouragement, and expertise provided by the trainers. The positive and energetic vibe of the classes is also a recurring theme, with reviewers noting how much they enjoy their workouts and the progress they've made. However, opinions on subscriptions, facilities and location are quite different among reviewers.

Based on these reviews

Rated 4 out of 5 stars
Verified

Good value for money, convenient and good equipment. Rated 4 stars due to gym colour making it feel a bit dark. Branding is fine, but lighten the basement gym up guys. And you should ban spray on deod... See more

Rated 4 out of 5 stars
Verified

One of the features I appreciate most is the ability to book classes easily through the app, it makes planning my workouts around a busy schedule so much easier.I like all the classes but my favourit... See more

Company replied

Rated 4 out of 5 stars
Verified

Fairly easy to get registered as a 'buddy' to my wife's membership... Although not obvious whether it had worked or not until I checked email and found something had been sent there.

Rated 4 out of 5 stars
Verified

On the survey when asked about how confident using the gym, when clicking next it took me back to the same question repeatly. I closed it in the end and gave up.

Rated 2 out of 5 stars

No showers for 10 days. No hot water. No explanation email to members. Staff said plumbers having trouble fixing boiler. Members not given option to use other local gyms until fixed which happ... See more

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Rated 3 out of 5 stars

The recent refurb is a bit disappointing - just a bit of teal paint and LEDs here and there, new carpet tiles and a hyrox-style area downstairs. White paintwork is still grubby and stained, windows up... See more

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Rated 3 out of 5 stars
Verified

The actual gym itself is nice, spacious and has lots of equipment without it feeling too cramped. However, the changing rooms are dirty and there's weights and dumbbells left all over the place. I tho... See more

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Rated 2 out of 5 stars
Verified

Let me start by saying im a Level 3 PT, I Joined the new Gym in Hazel grove that opened last week as its local, went the first time and couldn't get on any machines, I only counted I think 10 card... See more

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Rated 2 out of 5 stars

Full of people sitting on the equipment looking at their phones. This makes it almost impossible to get on machines most of the time. Staff just let it happen. Massively oversubscribed too. Despite cl... See more

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Rated 5 out of 5 stars
Verified

The staff is extremely warm and approachable. As someone who’s starting gym for the first time, PureGym felt comfortable and their layout plus staff helped make the experience much less intimidating t... See more

Rated 5 out of 5 stars
Verified

I am an older person who hasn’t exercised properly since my 30’s. I joined after a health scare. I found the gym welcoming, clean and not too busy when I attend during the day. I find the price... See more

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Rated 5 out of 5 stars

Pure gym putney has significantly better management than others. I speak from experience. Salma Qureshi is the only manager i’ve ever met who actually CARES about her gym and its clientelle. She also... See more

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Rated 3 out of 5 stars
Verified

Overall, the gym is great — I really appreciate the new equipment and the fact that it’s open 24/7, which offers excellent flexibility. I do have a couple of things that could be improved, though... See more

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Rated 5 out of 5 stars
Verified

My experience of puregym was really good I have parkinsons and puregym at the time hooked up with movers and shakers to offer free yrs membership to train in there gym..being retired after 45yrs wor... See more

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Rated 2 out of 5 stars

So I've been a member of pure gym for a long time use frequently but what can I say well. Ive been trying for over 3 weeks to get in contact with customer service to change pay date on membership its... See more

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Rated 2 out of 5 stars

Very poor gym! I am a member at another PureGym branch and used the Sittingbourne location for a week when travelling away from home. I found the space too small for the set up, not enough bench... See more

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Rated 5 out of 5 stars

I absolutely love PureGym Cardiff Bay! The cleanliness is impressive; the staff are constantly maintaining a spotless environment. The team are exceptional and incredibly supportive. As a first-time g... See more

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Rated 5 out of 5 stars

This gym has a great range of equipment and a good variety of classes to get involved in. It's always clean and well-maintained, which makes for a really pleasant workout environment. The staff are f... See more

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Rated 5 out of 5 stars

Cardiff bay pure gym is fantastic. Extremely well maintained and in a perfect location. This gym offers great staff support and excellent personal trainers if you feel you need that additional help. I... See more

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Rated 5 out of 5 stars

⸻ I’ve been training at PureGym Cardiff Bay for a while now and honestly, it’s one of the best gyms I’ve ever joined. The place is always spotless, the equipment is well looked after, and there... See more

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Rated 3 out of 5 stars

Gym suits my needs as it’s local to where I live and easy to park for free outside the doors, my only gripe is the lack of AC as it’s set to come on once above 21.5 degrees ( whoever came up with th... See more

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Rated 5 out of 5 stars

the gym is very neat and expandable, a number of staff around to help out and give some basic training information regarding safety, and more importantly, in a very friendly manner.....meanwhile am ju... See more

Rated 5 out of 5 stars

Depending on what time of day or night you go, depends on how busy it is. I find mornings Aren’t too busy and Friday, Saturday and Sunday evenings aren’t too busy, so these are the time I prefer to go... See more

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Rated 5 out of 5 stars

I absolutely love Jess’s spin and burn classes at Cardiff Bay PureGym! She brings so much energy, motivation and positivity to every session – it makes working out such an enjoyable experience. Her sp... See more

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Rated 3 out of 5 stars
Verified

No clear way to do an in-person tour. The online tour was confusing and tedious. I had to press a button and then someone eventually came out but it was kind of awkward. Eventually after awhi... See more

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Rated 5 out of 5 stars

Honestly cannot fault PureGym Cardiff. It has been a brilliant experience from day one. The equipment is always clean, the vibe is welcoming, and the energy in the classes is unreal. Special shou... See more

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Rated 2 out of 5 stars
Verified

Equipment was fine and entry was ok, but it was so busy! till about 7:30 during the week is normal for it to be busy but at 8:30 I was still struggling to get any space. Not really a fault of PureGym... See more

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Rated 5 out of 5 stars

Great first boxing & pad session with Jack this morning. Jack is a natural teacher, quickly put me at ease, built my confidence as he patiently took me through the different moves and supported me to... See more

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Rated 5 out of 5 stars

Great range of equipment and space in comparison to other gyms in the area. You can pay twice the price for less equipment elsewhere. Trainers are always friendly especially Abbey who organises lots o... See more

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Rated 5 out of 5 stars

It is the first gym I have come to and felt comfortable straight away. I'm glad to have met Joey, I was there 3.5 hours and was in 3 intro classes with him, very affable young man. I am looking forwar... See more

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Rated 5 out of 5 stars

Good range of clean facilities. Love the classes, especially Jess & Karen's (Kaz) cycles. Kaz has also empowered me to use parts of the gym which I wouldn't have before. She's helped me devise a plan... See more

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Rated 5 out of 5 stars

We have decided it's time to get fitter. It took me a while to make the choice. My partner has been with you for a few years but I was unsure.Since my first visit and meeting James I have made the com... See more

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Rated 5 out of 5 stars
Verified

Cannot wait for the new gym to open in West Drayton. The monthly fee is so much better than other gyms around and the fact that is open 24/7 is amazing for workaholics like myself that finish work lat... See more

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Rated 5 out of 5 stars

The whole gym vibe at dumfries pure gym is great made some great pals there all the staff are sound and approachable.its for that reason as i write this ive visited 242 times so far and have no intent... See more

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Rated 5 out of 5 stars
Verified

Very welcoming and friendly staff who turned out to be very knowledgeable as well. I look forward to getting better aquainted with the huge range of equipment over the next few weeks.

Rated 5 out of 5 stars
Verified

I’ve been to several gyms, but this one truly stands out. The equipment is top-notch, always clean and well-maintained. The trainers are incredibly knowledgeable, motivating, and genuinely care ab... See more

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Rated 2 out of 5 stars
Verified

i just joined uni and been told we can get discount but for this gym it doesn't work ( which took forever to find in small print, where it should just say on the site , when you put gym place in)

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Rated 5 out of 5 stars
Verified

“PureGym is great the equipment is modern and well-maintained, and the staff are friendly. It’s very convenient and open 24/7, which is awesome. It can get busy at peak times, but that’s to be expect... See more

Rated 5 out of 5 stars

I get exactly what I want-no frills eg sauna, steam room etc.It's close to me and there is always plenty of parking.Gym off peak is usually not too bust-evenings it's a different story. Good range o... See more

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Rated 3 out of 5 stars
Verified

There was nobody to guide me when I entered the Gym. I press the bell initial at least 3 to 4 times, at Pure Gym Market Harborough and nobody responded. I like the fact that when I Joined online I can... See more

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Rated 5 out of 5 stars

Been with the gym a few years now, all the staff are amazing and helpful. Strength, Metcon and Combat are my go to classes and I love them! I had a baby last year, so when I came back to the gym I... See more

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Rated 5 out of 5 stars
Verified

PUREGYM, pure gems, Online sign in is easy. All done in minutes. Can't wait to START !! See y'all First day Monday. David Johnson Bermondsey London ( Capital of the World)

Company replied

Rated 5 out of 5 stars
Verified

Nice and easy to understand system. Set up well for new users. Excellent information around memberships and what classes are available.

Rated 5 out of 5 stars
Verified

Very easy to research, choose a membership and register. Direct access to the app and immediate ability to head over to the gym without any hassle. Greta way of doing it!

Company replied

Rated 5 out of 5 stars
Verified

Simple although I had a problem with the payment it would not accet my bank details on my computer but it went strait through on my phone

Rated 5 out of 5 stars
Verified

Really good classes available at Union Gate. Also, the times of the classes are very accessible especially for those who work 9-5.

Rated 5 out of 5 stars
Verified

Once you go online it's very flexible to add on or take away... Fast and efficient highly recommend ⭐🌟⭐⭐✨

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Company details

  1. Gym
  2. Fitness Center

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info


3.9

Great

TrustScore 4 out of 5

64K reviews

5-star
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Replied to 97% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Pure Gym Spinningfields PT

I joined Pure Gym Spinningfields in April 2024. It’s a good gym. Clean and well equipped, though I am no expert.

I decided to start training with PT Staff member Maragrita in June 2025. Right from the first session it was clear she is an AMAZING PT!

The last three months of personal training have been brilliant. Her encouragement, kindness, generosity and knowledge has really made a physical difference to my body shape and stamina and now I enjoy going to the gym

October 16, 2025
Unprompted review
Rated 3 out of 5 stars
Verified

Good facilities but needs a deep clean

Good facilities and great selection of free weights and machines, but the gym needs better ventilation and a deep clean.

As soon as you walk in there is a strong smell of stale sweat and (areas of the gym smell of) mould.
There are no open windows and that may be part of the problem - there is no fresh air inlet/ outlet.

On three of the pulling machines, the plates underneath the selected weight 'stuck' to the plate above and released during the exercise movement. This illustrates the level of greasiness on the equipment.

I was glad to experience the air conditioning was on and the background music was not too loud.

October 15, 2025
Rated 5 out of 5 stars

A well kept gym…

Went to this Gym for the first time this morning and my first impression was extremely positive. The layout, atmosphere and tidiness of this space was outstanding. This is a well kept Gym.
I met Sarah the assistant manageress and James who is a personal trainer. Both had very shiny attitudes and i could very well understand why the gym was in good standing. Sarah is the perfect assistant manager and James will surely be a great manager some day. I travel around the country a lot and i have to say that this is among the top 3 Pure gyms i have been to.
Myles

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Staff was very friendly

Staff was very friendly. Had a nice introduction to the facility, which has great equipment and is very clean (both the gym and the lockers/shower area). The Strength class I took kicked my a**. I'll be back.

October 15, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

Need better customer service support

Had a problem. It took a a few days to resolve mainly due to the lack of customer service support. Had to go into the local branch. The on site manager at the Hastings branch was very helpful.
To try and find someone in charge who could help me sort out the issue I was having.
Considering there isn’t much on site staffing. Also highly email based communication.
If I did not got into the branch it would taken far longer.

October 15, 2025
Rated 4 out of 5 stars
Verified

Happy with my experience of PureGym…

Happy with my experience of PureGym overall.

I like that the app gives you an idea of how busy it is throughout the day. Equipment straight forward to use and have QR codes on them if you are unsure how to use them.

Does what it needs to.

April 27, 2025
Rated 1 out of 5 stars

Scummy scammers gave away 0 joiner fee…

Scummy scammers gave away 0 joiner fee and 50% off code just for it to not work. Absolutely disgusting behaviour. You will not be receiving any more money from me. This has left such a bad impression that I am considering taking this to court under misleading advertisement

October 15, 2025
Unprompted review

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