colt

Bought a Dell XPS 15 for £2000 and 23 days after warranty ran out they sent me an urgent bios upgrade. I upgraded and the laptop stopped working immediately. Phoned their foreign based call centre and they will not help and want to charge me for support even though it was clearly caused by their software update. Looked on forums and shockingly the update has wrecked lots of other people's laptops too. Very disappointed and can't believe Dell treats it's customers (ex) in this way. What a con. I would not recommend Dell to anyone. They are a disgraceful company

very poor service by the admins as i was promised an engineer between 12 and 6pm so when no one had come by 5pm i phoned to see when someone was coming.i was told that the engineer had been delayed and will not be turning up. i was very upset that i was not told this and had to chase them up to find out, wasting my whole day waiting. i asked to speak to the manager and instead of managing the situation, Luke was very rude and ubrupt and only made the situation worse by assuming that i had nothing else to do in my life and i would be happy taking a day off another day hoping for someone to turn up. as i was desperate to get this job done i took monday off. An engineer called wayne did arrive monday and i was very happy with the service he provided. he was very professional and helpful completing the job to a satisfactory standard. the two stars are all for him and the disgusting way i was treated by luke and the no show on the first appointment is why the other three stars have been deducted. 22/5/18 just an update. aerial force got my review removed from here because i was critical about their service and they denied i was a customer. luckily i had receipts and had to go through the hassle of proving them wrong. this is not very ethical and instead of contacting me to resolve my issues they tried to silence me. for this reason i have removed another star and would like to warn others that this company would do anything including lying to cover themselves. absolutely disgusting

wow best burger ive ever tasted, highly recommended

ive had vw and audi diesels for over ten years and they are very good cars. this year decided to go for golf gti, big mistake. problem after problem and is without doubt the most unreliable car ive ever owned. in garage again now with the oil pump balance shafts gone. £1800 just for parts plus labour. never again

the longer you stay with virgin media, the more you get charged. absolutely no reward for being loyal. new customers get all the offers to get lured in and then the price hikes begin. even though the internet speeds are insane, the service goes down regularly without warning and i have long given up on phoning the useless customer services. as for their £50 to recomend a new customer, i'm still waiting but am confident it will never come through. no ethics just want to rip you off at every opportunity.At least most of the other companies on here monitor and try to rectify their shortcomings by replying to these complaints, not virgin they really dont give a shi*t. A company that punishes loyalty deserves to go down

banning films because you may not agree with them is censorship. we are clever enough to make our own minds up thankyou. look at your reviews, surely if you have a brain cell between you, you will realise if you carry on like this you will be finshed. The End!

excellent products at very good prices but you lose stars for lack of items being in stock, and when you have special offers its almost certain that item will not be available and cannot be ordered
Sorry another star removed as i bought some screenwash from slough branch and later on went itno tesco and found the exact same product for half the price. screwfix would not do a price match because their excuse was we dont price match products on special offer. how silly

Dont get fooled into assuming euro car parts are the cheapest and they give lots of discount. i was looking for some prestone max visibility screen wash and euro car parts price was £19.99 for 4 litres and with a whopping 33% discount went down to £13.49. decided to do a quick search to find out how much others were selling it for and was shocked to find the exact same product in screwfix for £4.99 and thats their normal price with no big gimmicky discount applied. on my weekly shopping trip to tesco today (6/02/18) sprung up another pleasant surprise, same item on special offer for £2.50!!!! you can fool some people sometimes but you cant fool everyone all the time. Euro car parts are your discounts genuine or are you just artificially inflating the prices up to a ridiculous amount and making out there's massive discounts?

I paid for a tomtom with lifetime map updates only to be told now its not lifetime but whenever tomtom decides to stop them. what a disgrace this company is. Feel ripped off by these theives who have the worst ethics and customer services imaginable. ive got two tomtoms one for my car and the other is a van specific one and i spent well over £500 for. they are going straight in the bin as luckily Google Maps on my phone does a much better job and we get free map upgrades and if you fear there may not be interenet in some areas you have the option of downloading off line maps.

i kitted out my kitchen with stailnless steel appliances from lots of different manufacturers and was shocked to find my hitachi mse 23 microwave started to rust. all the other manufacturers used real stainless hence no rust. tried to call hitachi offices in maidenhead and was fobbed off and told to go to the retailer i bought it from. i cant do that because comet have shut down plus they didnt manufacture it!. very poor product followed by some of the craziest comments from their customer care dept equals stay away from these con artists as they dont want to know if you have any problems. stick to panasonic or kenwood as they care for their customers

ordered some items that arrived faulty and parts missing and thought i was in for a major headache but was pleasantly surprised to find the sales manager Andy McDermott very helpful and sorted the issues on the spot. highly recommended

Very poor customer service, not what you would expect from a company like Dell. Screws started to fall out of my 2 month old xps15 so with my premier warranty a technician was booked to come to my house to repair. I took a day off and when no one turned up at 4pm I phoned them and was told the parts were unavailable. They didn't inform me and told me the engineer 'might' come tomorrow. Indian based customer service don't have a clue, absolute joke

i have been using paypal for a long time and have 1000+ positive feedbacks on ebay with zero negative. few days ago i sold a mobile phone and all of a sudden they have decided to freeze my payment because they believe the item i sold 'may' cause dissatisfaction to the customer. i do not understand why they would feel like this considering i have never received a negative feedback in 1000+ transactions and they have not even seen my item. it feels like a scam where they want to hold my money for as long as possible for no valid reason. here is a copy of the email i received from them

Dear Kuldeep Uppal,
You received a payment from Stuart Baillie. We’ve placed the money for this transaction on hold because you're selling an item that may potentially cause dissatisfaction with customers. Providing no issues arise between you and the buyer, the funds will be released in the morning of 21 Sep 2017.

Here are the details:
Buyer name: Stuart Baillie
Payment date: 31 August 2017
Payment amount: £565.99 GBP
Your transaction ID: 04K11904WS768435U
Want your money sooner? Here's what you can do to speed things up:

If you used Royal Mail, provide a valid tracking number. Your money will then be available within 3 days of the tracking status showing as delivered by the courier.
If you don't have a tracking number, mark your item as shipped on the Transaction Details page. Your money will be available 7 days after you mark as shipped (14 days if you're shipping to an international location)
If your item doesn't need to be shipped (e-book, piano lessons, etc.), mark the transaction as processed and provide details. Your money will be available 7 days after you mark as processed (14 days if your buyer is based internationally).
If you use Royal Mail, you can send your items faster by printing labels with PayPal, and we will upload the tracking information for you. Your money will then be available within 3 days of the tracking status showing as delivered by the carrier. Try PayPal shipping-
Yours sincerely,

PayPal

LG V20 is a very impressive phone that is very underestimated due to lack of marketing and because it hasnt been officially released in the UK. this is the only reason i didnt give 5 stars. killer features include quad dac sound, removable battery, sd card storage, amazing camera and a military grade impact resistance. dont really know what customer service is like as phone hasn't skipped a beat. very happy with it

ive had samsung phones since note2, then i had s5 and it all started to go wrong from the s7 edge. i bought 4 samsung s7 edges out of which three failed within the first year. two of them got pink line running down the screen and one of them had the screen pack up completely. a search on forums will reveal this was a common problem. this year i bought s8 as it was such a good looking phone. within a few weeks i dropped it from about 2 foot high onto semi hard laminate floor. it had an original samsung silicone case and the screen smashed. after further investigation i came to realise the s8 is the most fragile phone on the market. that was the last straw especially with one of the worst customer service you can imagine. never again will i let myself get ripped off by their poor quality crap. stick with Apple. their phones may not have as many features or look as good but they are much better quality and their customer service is the best ive ever come accross

absolutely useless. Ups were supposed to pick my item on 4/07/17 and did not show up all day so i phoned them at about 5pm to see when they would arrive. they told me it would be picked up by 7pm but no show. no show on 5/7/17 either so when i phoned they promised me it will be picked up by 1pm 6/7/17. it is now 2pm and no show. wasted 2 1/2 days for these guys not to show up. this was an urgent repair for my business mobile phone so really messed me up. never again! my tracking number was 1ZA809Y85T21536951

i'm a landlord for five houses in multiple occupation so have up to 12 people living at one address. the biggest problem i face from amazon deliveries is they just put the address on the parcel with no name. for a company that does this business everyday that is the most ridiculous thing ever. what happens when you dont put a name on it is the first person to see the parcel picks it up and thinks its for them resulting in the package not going to the right person. i cant believe that anyone could be so stupid as to send parcels with no name. if i am first to pick the parcel, i have to knock each person up to ask who ordered it. thats a mission that could take me days to track the right person. from now on anything delivered to any of my addresses with no name will be returned. amazon really need to get their finger on the pulse and wake up. what the hell are you guys thinking?

i purchased a car air filter for £65 and the seller accidently put 228 instead of 338 for my address. item got delivered to wrong address so when i eventually started item not received case ebay ruled against me because item was delivered to 'my postcode'. i phoned ebay that the item was not delivered to my address and they explained that they cant verify from tracking info the exact address and are happy that the item was delivered to a postcode rather than house number and the decision against me will stand. the seller admitted he put the wrong address on the phone and wanted me to look for it. when i went to the address the guy denied ever receiving it. i think this is totally unacceptable every tracked delivery should state the exact address the item was delivered to. i have had around one thousand 100% positive feedbacks on ebay and they think i'm lying about a poxy £65 item

saw adverts for earthwool loft insulation for £9.99 on billboards so went in as i needed some. only when i got there did i realise that it was half the price because it was half the size. obviously it looked the same size as a normal standard size roll on the picture. did they really think we wouldn't notice??