Review of PureGym UK - Burnham


Rated 1 out of 5 stars

puregrim

when i joined the burnham puregym it was ok as a budget 24 hour gym but over the last year it has got worse and worse. they claim its a 24/7 365 gym as displayed at the entrance of my local gym but this in fact is a lie because they randomly close for reasons like the queens death, xmas eve, xmas day etc... they should not be making false claims to deceive people. also recently they have began to turn the carpark lights off at night resulting in higher crime such as car break ins and cars being stolen, due to the lack of light their cctv cameras are deemed useless so the chance of catching the criminals is almost zero. during the day the heating is too high and at night it is off meaning its almost impossible to train due to the extremities of temperature. they also shut the main toilets at night which means that if the only disabled toilet is blocked as it has been for the last 2 days you are stuffed. i complained about the shower in the disabled toilet either being stone cold or very hot last january and after being passed around a few times nothing has been done as the mixer valve is still not mixing. The way things are trending i would not recommend pure gym to anyone and if things are not improved i will be moving elswhere

December 20, 2022
Unprompted review

Reply from PureGym UK

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Although we endeavour to keep our gyms open every day, there are rare occasions when we make the decision to close our gyms. Although our gyms are on occasion unmanned, this does mean that there are still teams working behind the scenes to ensure the gym remains a safe place, and the decision was made nationally to allow all of our teams to spend time with their families and have a well-earned rest over the festive period.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members.

Thanks, PureGym