Eileen Murphy

The delivery people were prompt and efficient. They contacted me in advance of arrival, giving good notice. They were friendly and polite and told me to wait a few hours before plugging in the fridge freezer to give the gas time to settle. The appliance arrived in good condition. The only small quibble I would have is that they didn't unwrap and take the packaging with them. I was a little distracted by having workmen arrive at the same time and forgot to ask. Otherwise very good service.

Very straightforward, utterly reliable and incredible value for money

Fairly priced, 4 bags collected promptly every day in clean transport by friendly people and they were waiting for us safe and well at each of our destinations over 4 days. Any questions I had beforehand and during were answered very quickly and helpfully. I found it to be a fantastic service. Thoroughly recommend.

I've been using Wise for at least 4 years now and have found them to be utterly reliable and the best value I can find for currency transfers. Highly recommend.

I ordered a product online which I needed to have delivered. Kelly's don't deliver themselves outside of Dublin area. I live in Co Limerick. However the courier company I used don't deliver liquids. Kelly's found a courier for me and product was delivered next day. Communication was instant and Amanda was incredibly helpful at all times. So impressive.

I want to say firstly that in the past my experience with Airbnb has been excellent so it is with huge disappointment that I find myself giving this review.

I booked a week's accommodation for myself travelling solo. The host, who had very good ratings, had a new apartment which looked nice in the photos, was reasonably priced and available with 6 days to go near Naples in Italy.

I arrived at the apartment to find that the photos were utterly deceptive. The area was rough, the host wasn't present, the address details weren't complete and it took nearly 25 minutes of phone calls and waiting before I finally got in. I was frankly shocked by what greeted me. It was dark and dingy. The "kitchen area" was a totally unusable space with no windows in the corridor between bedsit rooms and stairwell. No toilet seat and my the view from my bed was up into the bathroom.

I phoned Airbnb to see if I could get alternative accommodation. The first agent I spoke to said he'd put me through to the correct department and I was cut off. I phoned again. The lady I spoke to next time was very sympathetic but again said she couldn't deal with my issue. She couldn't put me through to the correct department as they were busy but said she'd put down all my details and that someone would contact me. That was on 24th August.

I had to find alternative accommodation at gone 7pm at night as I didn't feel safe where I was. The host did look for alternative accommodation for me and sent photos but by that time I'd lost trust in him as his previous photos were so far out. I didn't stay in the "accommodation" at all.

It is now 4th September and I've heard nothing. I sent another long message a few days detailing my issues and sending photos of what greeted me. Not a word in response.

As a previously loyal and regular Airbnb guest (with plans to become a host also), I am utterly disillusioned and will not ever be giving them my business again.

I signed up for the month's free trial they offer on 7th Augusy. If you don't actively cancel your membership, you are committed for a year paying a monthly fee of £9. Well over a week before expiry of the month's trial (I diarised it), I looked up the cancellation contact details on their website and sent them the required email including membership number to the correct email address. I got a long email back so immediately that it had to be automated. The essence was that they didn't recognise my membership number. As I had copied and pasted it, this was clearly a total fabrication. I checked to be sure.

I then sent another email replying to their original welcome email which quoted my membership number. I got the exact same automated reply email back. I also replied to the automated email using the email address they provided and providing the requested information. I've heard nothing from them but then got another email today telling me about the wondrous things my continuing membership offers me!!!

Thankfully I'd signed up for direct debit so I've cancelled. I consider that I've done exactly as required but that they are trying to gouge money out of unsuspecting punters. Disgraceful.

I hired a car using Discover as agent with Easirent being the provider. As I currently have no credit card, I chose this means of hirng a car as Easirent ts and cs permit me to use a debit card providing I take out excess insurance. As Discover is the agent, and as I was able to book excess insurance through them for the hire, I did exactly that. The trouble began when I got to Easirent. They had no record of my excess insurance sent to them and I was told I would have to buy Easirent's as well of I wanted to pay with my debit card OR have €1800 put on a credit card which I don't have. The person at the desk even showed me his screen with no excess insurance details coming from Discover This ws not what I thought I was getting and has never been how carhire excess online has operated when I got it through any company before. After all, why would you buy excess through a broker and pay a deposit too? This was vague on my voucher and just said I had full cover but it did also state about the deposit. I assumed it was some standard generic wording at the time so didn't investigate further. I phoned Discover and they said that I should read the small print. They also didn't clarify that they have a fee included in the excess premium, either in booking or on the voucher. I have asked for the return of my excess insurance premium as it is useless to me (I took Easirent's even though it was more expensive to avoid deposit) but they indicate that they are going to hold onto the fee, even though it wasn't outlined on the voucher. This is not how I have ever found the industry to operate and, in my view, is extremely underhand. I won't be going near them again.

Easy to use carhire site. So far my experience of the site has been good and the companies it uses are all professionaland of a high standard of service

Used to be my favourite London airport but is now absolutely woeful. The "reconfigured" area for awaiting flights after security checks is an absolute mess - blockages and no adequate flow through to gates. Seating blocks access to gates. Often waiting on the plane to disembark for over an hour and baggage handling takes even note time after that. Departures is as bad with gates reassigned last minute with disruption to plane loads of people, including families with babies. The car rental village shuttle bus is slow and definitely not on 10 minute loop. Dismal.

Consistantly reliable in providing good quality rental firms. It would be even better if the confirmation emails included start and end dates and times and hire price. I hire cars a lot and find it difficult to distinguish which emails relate to which rental period.

Easy to use, does what it says on the tin. Good value.

Appalling. I and 4 friends hired a car via Car del Mar from Autoclick at Charles de Gaulle airport in Paris. The information to find their office on the Car del Mar voucher was utterly inadequate and even airport information didn't know where they were. We asked then in desperation after going to the car hire offices in Terminal 3 and then traipsing through 2 terminals - CDG is enormous. They also tried to phone (4 times) and the phones just cut off after 3 rings. Eventually the 3rd information assistant we spoke to googled Autoclick and found it was offsite. This was not mentioned on the voucher and if it had been, we would've cancelled as one of us has a bad hip. As we still had no idea how to get there, we took a taxi to the offices google address in the hope it was right. That cost us €40. It was in the town of Les Mesnil Amelot so not at CDG at all.

We got there an hour late. No- one had tried to contact us as is usual. There were no phones ringing and none visible on any of the desks. We still had to face a queue as there was only one person serving who told us there was a shuttle after all, but it was unfindable even by airport information! We had a wait of over 20 minutes even after doing the paperwork. While waiting for our car, we saw that a couple who received their car had to have windscreen fluid filled before they could leave. It hadn't been done. When we got our car, I switched it on only to find the oil warning light come on. We had to wait to get that dealt with too thereby further delaying us so that we were 2 hours late leaving and just in time to catch Paris weekend traffic rush which we had planned to be ahead of. We also were running late to pick up keys to our accommodation which added to the stress levels.

More importantly though was the fact that the cars were clearly not adequately serviced. If they missed things like warning lights, what other safety issues might they have overlooked?

The car had clearly been through the mill with lots of scratches and dents. We took lots of photos both at pickup and drop off. We found rubbish under the seats.

On returning the car, we again had a long wait for both paperwork and for, lo and behold, the mythical shuttle!!! The wait was so long that we were worried about missing our flight. However a final insult remained in store. We asked to be taken to Terminal 2A but the driver refused and dropped us off at Terminal 2F which was a 15 minute walk away with baggage which further added to our concerns about missing our flight. We were the only people in the shuttle so there was no good reason not to take us there.

We complained at both pickup and dropoff but we're told we'd have to go to Car del Mar and no note was taken. Clearly Autoclick isn't interested in repeat custom.

Abysmal. I and 4 friends flew to CDG in Paris. The voucher information as regards location of the car hire office was utterly inadequate and failed to mention that it wasn't onsite. If we has known this at the outset, we wouldn't have gone with them. The voucher location information was so poor that even 3 separate airport information assistants didn't know where it was and any phone calls they made went unanswered. Eventually the 3rd assistant googled Autoclick and we found it was located in a nearby town so definitely not on site. We had to get a taxi (as there was no shuttle that we or airport staff could find) at a cost of €40. When we arrived at the office, an hour late due to all the running around (and we had one person with a bad hip), there was only one person at the desk, a queue of people and even after doing all the paperwork, a 20 minute wait to get the car. While there, we saw someone getting their car and having to have the windscreen fluid filled as it hadn't been done. When we eventually got our car, the oil warning light came on. This caused another delay until it was topped up. We left nearly 2 hours later than planned and caught Paris weekend traffic that we would've otherwise missed and ended up 3 hours late at our destination and we were supposed to pick up keys. The office had shut so we were making frantic phone calls to ensure we could get into our accommodation for the night. We found rubbish under the seats when we went food shopping

Upon returning the car, we went early and dropped all except 2 people at the airport first and thank heaven we did. With nearly 2 hours to spare we arrived at the office and we're delayed by nearly 50 minutes there waiting for someone to check in the car and then for a shuttle. The shuttle driver refused to take us to Terminal 2A and dropped us off at 2F (15 mins walk away) despite us being the only passengers so we had to scurry to get out plane. This was the final insult.

This is all very concerning as it means that adequate safety checks are not made by Autoclick nor do they care about customer service. Furthermore it means that Car del Mar do not vet their car hire firms. This is not just an inconvenience but a matter of health and safety. I complained to Car del Mar requesting only a refund of my taxi fare (although I believe I had grounds for requesting my car hire fee back) and informing them of the issues. I got a reply effectively saying the car hire company gave them an inadequate address and failing to apologise or acknowledge the inconvenience caused by misinformation to my group but, far more importantly, ignorinh the potential health and safety concerns of cars being issued without adequate safety checks. If a car hire firm don't even see that a car is low on oil or windscreen fluid, what other more vital checks are they missing?!!! Before writing this review, I wrote again and asked for a response in the interest of givng the company a chance. I'm still waiting and have absolutely zero expectation of hearing from them.

My experience has been with Epsom and I've found the service from Dan and Izzy to be very efficient, professional and friendly and the unit (and 24-hour access) to be excellent. It is secure, clean, everything works as it should. Throughly recommend.

The staff member I dealt with, Usman, was excellent. Very professional, friendly and instantly contactible. He was also the ONLY staff member there both when I collected and returned the car. Apparently there were people on leave and also some people out unwell so he was the only one keeping the show on the road. However he did a good job. The main issues I had were: 1) this is the only rental firm not in the airport terminal itself but based offsite. This adds extra time to picking up a car and also to getting to the airport on the way back, which can be difficult if you're running late; 2) it wasn't apparent to me from the documents that I needed to phone when I landed to be picked up, nor where I should go for pick up. As this is different from every other hire firm at Shannon, this needs to be in bold caps on the documents and also at the airport itself. There was no answer to the landline but fortunately Usman was very responsive on the mobile line and was there very quickly.
Otherwise the experience was good and it was very reasonably priced too. I just feel that the need to contact the hire company upon arrival could be better flagged both in the airport and when booking.

The guys arrived bang on time and were hardworking, polite and careful throughout. They gave me advance warning that I was going to run slightly over on time and what it would cost - the extra time was my fault by the way. Thoroughly recommend.

When trying to tap in the amount of the purchase price, their system added at least one and sometimes 2 digits to my purchase price with the result that the quotes were totally wrong. I tried several times to correct it and did restart but it was like a ghost had taken over control as the digits just kept popping up. However, and very impressively I got phoned immediately by the lovely Liam who dealt with it straight away by re-entering my data and he phoned back, witihin 10 mins as he had promised, to check it was in order. Great responsiveness.

Superquick delivery of products I ordered - nothing went astray, no delays. Fuss free, user-friendly and clear website to browse and order.
Since I wrote the above, a second delivery arrived for the exact same order. I had difficulty getting the payment details dealt with and received no acknowledgemention email so I redid the order. It went through twice and I paid twice as it turned out. Once I made Evergreen aware, they have been incredibly responsive and are collecting the second delivery and refunding. This has all happened in just over 2 hours since I found out about the second delivery so an impressive response. Good job Evergreen, and thank you.

I have been trying to book flights for the past hour. I have tried firstly via Skyscanner.net but when I'm transferred to the Ryanair site, the dates I booked just disappear. This has happened several times. So I went directly to the Ryanair site. I book flights and key in all my details correctly - no errors - but when I press the "Make Payment" button, it deletes all my payment details as if I never entered them. I have also seen the price start to ratchet up too. I give up. I'll try another airline.