Airbnb Reviews 15,970

Absolutely the worst experience imaginable. Airbnb doesn’t even deserve one single star. This was the most catastrophic, heart-shattering situation I’ve ever witnessed in my life.

I’m writing on behalf of my late uncle, Abdellah Nokairi (Reservation ID: RCNRY3YESD), who booked an accommodation in Kuala Lumpur, Malaysia — from January 9 to February 8, 2025 — at Nomad House KL Bukit Bintang, hosted by Mayo Moriyama. He tragically lost his life during this stay under horrific, negligent circumstances caused by this inhuman host. And the worst part? After I contacted Airbnb, they deleted the account to cover it up and wipe all the evidence.

On February 7, my uncle felt extremely ill and couldn’t even stand up. I urgently contacted the host, begging her to send medical help or call an ambulance immediately. She coldly responded, “contact him directly,” and ignored all my following messages even as I was pleading for help. Hours went by with no reply from her, and my uncle stopped responding too. Two full days later, she casually messaged to say he was found dead in his room. TWO DAYS after he had already passed away! No one from the staff even bothered to check if he had checked out or was alive. They left him there until the smell forced them to notice. Absolutely horrifying and heartless.

And it gets even worse, they robbed him after he died. His phone and cash were missing. I spoke to the police and the Ministry of Foreign Affairs, who confirmed he had no money when found. But I know for a fact he had both cash and his debit card before this. Imagine that!!! a dead man robbed in his room. It’s beyond disgusting and unforgivable.

I opened a full case with Airbnb, provided all the proof, screenshots, and communication showing their host’s negligence. They said it would be escalated to their “safety department,” but I never got any serious response. I followed up several times - silence. Then they refunded only the booking cost, deleted my account, and kept the host active like nothing ever happened. This is how Airbnb treats victims of tragedy. erase, ignore, move on.

The host was unhelpful, rude, and offensive from the start, always focused on money and fees, never once caring about her guest’s safety or wellbeing. Her lack of humanity and responsibility cost a human life. And Airbnb, by protecting her and deleting my account, became part of this negligence.

This is not just poor service, this is complete moral failure. A disgrace to humanity. My family is devastated and deeply traumatized by what happened. No human being should ever go through what my uncle went through in that place. Airbnb should be ashamed of themselves. Stay FAR away from this platform, they don’t care about your safety, only their image and profits...

I had the same Problem.. The first guest that i had was Just Horrible... Didnt follow the rules of the House completely Arrogant.. I tried to be helpfull and in the end wrote me one start and left my House leaving the room like a camping Trash... The Support from Airbnb is Just Horrible.. They dont protect the Hosts...

I will never use Airbnb again
Firstly, useless virtual assistants again and constantly being sent round in circles.
I always do my best to keep places clean and tidy, especially after I leave. However, one spiteful host in Skelton near York said that I soiled bedsheets and put this online. I was turned down 2 bookings after this and never before had problems, I've always had good reviews.
Airbnb refused to take down this haradon's review. All you get is standardised garbage replies saying they understand.Crap, they don't.
They have allowed some toxic puritan misogynist blacken my name.
I will never use these again. I'll probably get a computer reply to this.
Seriously, couples staying on that bed would cause more stains, drunk people, ill people ,or women on their monthlys or men firing themselves etc, etc I did not fall into any of these and I checked bedding when I stripped the bed.
Airbnb just brown nose to hosts
Goodbye and good riddance.

Customer service is a joke!
I booked a room and checked in at 17:00, however the room was filthy and the sheets were not changed! There were no towels and bed filled with men hear and dirt from previous guest!
Airbnb sided with host and i had to make a new booking! Total waste of money!

I deleted air bnb and WOULD never use again. Worse customer service I’ve ever received to include I had to deal with oversees call takers at scheduled appt times of 9PM or later due to the time difference. I refuse to use this company and will warn everyone about the neglect they provide individuals

We stayed at a property. On arrival we were informed by the host that some of the mosquito nets were damaged. When we left the host put in a claim for the damaged nets and Airbnb just took their word for it and requested that we compensate the host. We unfortunately did not take photos on arrival. This was a host who advertised the property with a washing machine when there wasn't one and who also told us on arrival that we had to pay an additional 64 euros despite not advising us of this in advance. I would not advise staying at an Airbnb property. It was very stressful and impacted our holiday. The host visited the property daily (despite us renting the whole property) and requested the reimbursement of the nets while we were even staying there.

I’ve used this platform a few times, and this time the overall experience was… mixed. The booking process itself was really straightforward - the interface is simple, pricing is shown clearly, and I appreciated that I didn’t have to deal with any hidden fees. The apartment also looked like in the photos, which isn’t always guaranteed, so that part was fine.

But the real issue started with the check-in. The host was supposed to meet me at a specific time, and I arrived exactly as agreed, but there was no one there. I tried calling and messaging, and it took more than half an hour to get a reply. After a flight and dragging my suitcase around, it wasn’t the smoothest start to a trip. It also felt like the support team wasn’t really fast either - they sent me some generic replies instead of real help.

In the end, I got into the apartment, and the stay itself was okay, but the first impression was already spoiled. The platform works well technically, but since so much depends on the host, the experience can vary a lot. I’ll probably use it again, but I’ll be more careful with who I book from next time.

Gross Negligence and Complete Failure to Protect Guests

I am absolutely disgusted by how Airbnb handled my recent stay in Dar es Salaam, Tanzania. I booked a property that was completely unsafe and misrepresented — broken pipes, no wall or fence around the house, and zero security. I even provided clear video evidence showing:

the damaged pipes inside the property,

the host himself on camera at the location,

the property’s open exposure directly onto the street,

and proof that I checked out early due to these unsafe and false conditions.

Despite this, Airbnb’s so-called Support Team dismissed all of my evidence, claiming it was “not sufficient.” That is absurd. I followed every step in Airbnb’s own Rebooking and Refund Policy, which explicitly promises guests protection and refunds when a listing is “significantly different from what was advertised” or poses “safety and health hazards.”

Airbnb has failed to enforce its own policy. Instead, they’ve sided with a host who lied in their listing and put a paying guest at risk. Their investigation ignored facts, evidence, and common sense.

This is not a small inconvenience — it’s gross negligence and a complete breakdown of accountability. Guests like me should not have to beg to be protected by a company that markets itself on trust and safety.

If you’re booking through Airbnb — especially in countries with limited consumer protections like Tanzania — please be warned: once they have your money, you are on your own.

I will never use Airbnb again, and I strongly advise others to think twice before trusting a company that refuses to uphold its own guarantees or protect its clients when things go wrong.

Airbnb supports money extortions from guests. After my visit the host demanded money for a damage I didn't do. Airbnb accepted his demand without any evidence despite my protests. Hopefully I used a one-time virtual debit card so that Airbnb couldn't take my money. Be careful!

I found the agents that dealt with my issues surrounding my most recent stay to be very helpful, empathetic and friendly. They secured a partial refund for me due to cleanliness, noise and health and safety issues.
I’m very happy with the service that was provided and will continue to use them 🙂

I’m not the kind of person who enjoys making complaints — especially negative ones — but what happened with Airbnb and this host left me no choice.

I have used Airbnb many times before, always as a respectful, decent, and considerate guest — kind to every host, careful with every property, and always leaving places in perfect condition. I believe in empathy and fairness, both as a guest and as a person. That’s why it hurts even more to feel abandoned by a company I truly trusted.

What was supposed to be a dream vacation turned into a nightmare of uncertainty, stress, and frustration. The apartment we booked in Bogotá was nothing like the photos: dirty, poorly maintained, and clearly showing signs that animals had been there. My husband, who has allergies, suffered an immediate reaction — confirmed later by a medical report.

We left the property the same day, with the host’s approval, because it was impossible to stay there under those conditions. At first, Airbnb acknowledged the situation and even offered to cover 20% of our hotel expenses — which we declined out of good faith. But later, they completely changed their stance, dismissed all our evidence (photos, videos, and medical documentation), and closed our case as if nothing had happened.

We paid 5,500,000 COP (around €1,180) for a place we couldn’t stay in for even one hour, and Airbnb’s final “solution” was to offer €200 as compensation. That is not customer care — that is an insult to fairness, respect, and the values Airbnb claims to stand for.

Between the money lost from this failed reservation and the expenses for finding a new place to stay, I ended up spending around 38,000 NOK (≈ €3,150) — an absurd and deeply unfair amount for something completely out of my control.

This experience caused physical, emotional, and financial harm. But what hurt the most wasn’t just the condition of the apartment — it was the feeling of being completely unvalued as a customer and as a person.

As a loyal and decent guest who has always treated hosts with kindness and responsibility, I expected the same respect in return. Airbnb should remember that its community is built on trust — and that trust must go both ways.

Worth every bit I paid.

Just landed from my flight to Bolivia, from USA for 6 week stay. I collect my bags for our honeymoon. The reservation is canceled while we were flying, no joke. Less than 10hrs notice for 6 week stay in a different country. I'm sitting in airport with 6 weeks of luggage and no home and was offered $40.

Absolute rubbish. People can tell blatant lies on their reviews and Airbnb refuse to remove them. Bottom line is, if you raise any issues with the host, they will write you a bad review. Could just create a new account, but this is the second time this has happened and I'll never use an Airbnb ever again!!

Out of 6 stays, 5 were scam hosts who ripp off and rob guests. AirBnB does exactly the same. The hosts also scam AirBnB. What happens is, some form of insurance is paid out. So, AirBnB tries to mitigate those losses by refusing refunds. The system seems to provide the correct refund, then the people in customer service aim to ensure that is not given. They won’t provide the information, they hide it and claim policies and procedures…. It’s a large fraud, fraudulent in many ways as the consumers are being well and truly scammed. It’s such a shame. Out of 6 stays, 5 fraudulent.

My co traveler Laura and I spent hours on the phone and spoke with multiple support agents and still do not have our issue resolved . We were told we could book with 2 separate cards and the way we do this is to do 2 payments on one card and then call air b n b and ask to reverse the second payment and pay with another card. When we tried to do this after the second payment processed , air b n b said they changed their policy and can no longer do this. An attorney will need to get involved to solve this issue since air b n b is not. Worst customer service I have ever been given in my life.

Dreadful customer service, they rather side with a host who provided dirty accommodation than with their client who had to suffer it. There was even pooh on the radiator valve in the bathroom!!
I am having to take them to court to get my refund.
It is such a shame as the concept is good and we have stayed at some lovely places before, but we shall never be using them again.

During a recent stay booked through Airbnb, my group was unable to access the confirmed accommodation due to a check-in issue. Despite multiple attempts to contact both the intermediary and Airbnb support, no timely solution was provided. We were forced to arrange alternative accommodation at our own expense, resulting in significant costs and inconvenience.

Airbnb refunded the original booking, but only partially covered the additional expenses — even though they were directly caused by the service failure. I have submitted a formal complaint and reserve the right to take legal action if a full refund is not granted.

🔴 Disappointing experience
🔴 Slow and ineffective support in a critical situation
🔴 Insufficient customer protection

I hope Airbnb improves its handling of urgent cases and offers more reliable safeguards for travelers.

Terrible experience with air bnb! Trying to log in to my account was a complete nightmare, all sorts of problems and glitches. I found a holiday I wanted to book, which seemed to be available, only to be informed by the host (after emailing him with a general enquiry) that it was fully booked for most of next summer ! When I sent a further email asking if he could explain why it showed up as being available on the site I received no reply. I will avoid using air bnb again - absolutely hopeless.

I am the homeowner and use a management company to host my home on AirBnB. A guest has defamed my character by saying I stole his "stuff" in his review. I can't ask to take it down as I'm not the host. There doesn't seem to be a complaint procedure directly against AirbnB