The car was clean, in good condition and a reasonable price. Service at the desk was very quick. The agent was helpful when we had queries about starting and driving the car but we did have to fi... See more
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DiscoverCars.com is a leading global car rental booking platform, connecting tens of millions of travelers annually with the best car rental deals from over 1,000 partners, both large global brands and small local providers, in 50,000+ locations across 164 countries, offering a full range of rental vehicles from mini cars to SUVs and passenger vans. Named the World’s Best Car Rental Booking Website by the World Travel Tech Awards four years in a row, DiscoverCars.com makes renting a car easy, transparent, and affordable. Backed by a diverse team of 220+ professionals, the company’s mission is to empower users to discover the joy of traveling by car. DiscoverCars.com is available in 31 languages and offers 24/7 customer service to support customers throughout the rental process in many of those languages, which has won multiple awards, including the Business Intelligence Group's Excellence in Customer Service Award. The company has been recognized in the Financial Times’ FT 1000 list of Europe’s fastest-growing companies in multiple years. The company maintains a 4.6/5 rating on Trustpilot, based on over 200,000 verified reviews. The company has an app available for both iOS and Android, which has also been named the World's Best Car Rental App in the World Travel Tech Awards. Through it, customers can both book a rental vehicle and keep track of all the important information they need.
Written by the company
https://help.discovercars.com/hc/en-us, Latvia
Replied to 99% of negative reviews
Typically replies within 24 hours
Excellent value for money
Excellent website and customer support
Very convenient filter. If it could be saved, it would be worth it)
Super easy application, great support from the staff, specialy Bella...
Reply from DiscoverCars.com
Easy to use website, excellent prices and good choice of cars
Reply from DiscoverCars.com
Reply from DiscoverCars.com
Ease of completion however, very unsure about insurance coverages and what we are actually paying for. It was totally unclear and very difficult to understand.
Reply from DiscoverCars.com
Reply from DiscoverCars.com
Very good prices, great customer service from Luca. Never had any issues when renting from them.
Reply from DiscoverCars.com
Reply from DiscoverCars.com
I needed to edit some of the collection information for an upcoming car hire. I contacted Discover Cars and Zoe responded promptly and supported me with managing my booking. Excellent customer service! Thank you Zoe.
Reply from DiscoverCars.com
Shocking experience with Discover Cars that ruined the start and end of our holiday this August 2025 that we are still trying to resolve. We were completely mislead from the start of the booking and conned out of nearly 300 euro when we came to pick up our car from Hertz in Lanzarote. We were expecting to pay a refundable deposit of around 270 euros on our credit card as per our specific car choice (because of this amount clearly shown on the selection page of the Discover Cars page) and this amount was clearly shown on the confirmation email also but when we came to pick up our car from Hertz in Lanzarote, we were told we had to pay either 820 euros refundable deposit or the 270 euro insurance and those were our only options if we wanted the car. Despite the previous British family before us encountering the same issue, as like us they did not have the 820 euros limit available on their credit card either and they also made it very clear as to how misleading the information they also received was, like them we were given no other option but to pay for the 270 euro insurance (coming out of our holiday funds) hoping we could resolve the matter later after over an hour of trying to resolve this issue and being repeatedly told the same irrelevant info over and over again, we eventually gave in as our two young children were in tears by this time. In summary a horrible experience from what we assumed was a trusted agent - Discover Cars and car hire company Hertz. Avoid at all cost. Very basic, limited and unsatisfactory level of customer service as you are unheard and treated like an idiot for not understanding their clearly misleading information that is provided on the website and on their confirmation documentation in black and white which clearly stands for nothing. They will charge you what they want. Avoid at all cost.
Reply from DiscoverCars.com
I can't get the required information on the coast of extra services (cross border, out -of-operation hours
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