DiscoverCars.com Reviews 235,770

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the smooth booking process and competitive prices. Consumers appreciate the excellent service provided by the staff, who are described as welcoming, professional, and genuinely helpful. People also highlight the user-friendly experience, noting that the website is easy to navigate and the filters are effective in finding the best deals. Many reviewers mention positive experiences with specific staff members, expressing gratitude for their understanding and efficient support in resolving issues. The quality and condition of the rental cars are frequently commended, with reviewers noting that the vehicles are clean, well-maintained, and exactly as described. Overall, individuals express high satisfaction with the company's commitment to customer care and seamless rental experience.

Based on these reviews

Rated 5 out of 5 stars
Invited

The car was clean, in good condition and a reasonable price. Service at the desk was very quick. The agent was helpful when we had queries about starting and driving the car but we did have to fi... See more

Company replied

Rated 5 out of 5 stars
Invited

There's a reason why I come back to Drive Car Rental in BKK time and time again; they are very efficient at the in terminal desk and repeatedly have you processed and driving away in 15 minutes. Drop... See more

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Rated 5 out of 5 stars

I really love this rental company. I've been using them for several years. What I like most is how quickly they resolve all issues. Just recently, I contacted them about a partial refund of my deposi... See more

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Rated 5 out of 5 stars
Invited

Booking was a little confusing as the office hours are published and it appears as you can not collect car outside these timings . That is until a figure pops up for out of hours collection. We have... See more

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Rated 4 out of 5 stars
Invited

Simple fast transactions at car pickup and car return. Got exactly the same car as reserved. All specifications were followed. reasonable price. car was clean, in good condition and well maintained,... See more

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Rated 4 out of 5 stars
Invited

Not overcharged for additional driver. Only 1 person can drive at any one time, so the large extra charge by some operators is unreasonable Easy, on-airport access Staff were very clear & thorou... See more

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Rated 4 out of 5 stars
Invited

The Good: The efficiency of the service, pickup and drop-off of the car was good. The agents were fast and technologically efficient. The Bad: The tire pressure orange indicator was lit up and w... See more

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Rated 5 out of 5 stars

We had a dispute with the rental company on the destination where we rented our car. They charged us a fee that wasn't a part of the deal. We filed a claim to Discover Cars and the very next day... See more

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Rated 5 out of 5 stars

We buy insurance from DiscoverCars.com for 3rd party damage when we rent a car from Sixt. Unfortunately, there were minor scratches on rim and Tyre guard.... The rental company deduct money for damage... See more

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Rated 5 out of 5 stars

We had an incident while renting a car and received minor damage to the car.We wisely took out full insurance from Discovery Car.When we contacted the company for help and advice, manager Max responde... See more

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Rated 5 out of 5 stars

I wanted to add insurance for my car rental, but I was not able to do that. I contacted discovercars (name of the employer: Sunny) and in a couple of minutes I received 2 emails, the first one gave ex... See more

Company replied

Rated 5 out of 5 stars

My go-to car rental site! Booking with DiscoverCars every time, whether it's Europe or Asia. Great overview of prices, supplier reviews and additional extras. Couldn't ask for more!

Company replied

Rated 5 out of 5 stars

I reserved a rented car, with full coverage assurance. Unfortunately, I did a small damage to the car. I claimed the damage fee, I have received from the renting company, to DiscoverCars.com. After... See more

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Rated 5 out of 5 stars

Regarding the Customer Support Service, I got a very very good support from the operator Luca. He gave me all the explanations and examples I asked him. Furthermore, since I could understand very well... See more

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Rated 5 out of 5 stars

We rented a car from Centauro through DiscoverCars.com. We ordered a car with AC, but received one without. Upon calling to file a complaint, Mia understood my problem right away, explained the proces... See more

Company replied

Rated 5 out of 5 stars
Invited

Car was in excellent condition (other than the minor scratches). We took a full insurance from Discovercars rather than the rental company. At the end we had a small damage due to front windshield; in... See more

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Rated 5 out of 5 stars

I booked a car in Gran Canaria, but I didn't pay attention to the condition that I needed a credit card. As a result, the rental company refused to provide me with a car. I contacted the customer supp... See more

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Rated 5 out of 5 stars
Invited

Cheap price reliable car quick and easy to collect, no problems on return, and the great thing was, zero excess insurance. good overall service. Although the collection guy at the airport had no I.D.... See more

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Rated 5 out of 5 stars

We had a massive flight delay. Nicolas helped us fantastically to book a new car after Recordgo had refused us the car because the aircraft arrived late. Happy with the customer service of Discovercar... See more

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Rated 5 out of 5 stars
Invited

I had a really positive experience with my recent car rental. The team were genuinely helpful and went out of their way to be flexible with my booking needs. From start to finish, everything was han... See more

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Rated 5 out of 5 stars
Invited

Pros: They were helpful installing the babyseat and on our way back, due to alot of luggage, Avantcar helped us driving the car to the terminal so it would be an easier dropoff for us. Very helpfu... See more

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Rated 5 out of 5 stars

Thank you so much for your humane and understanding attitude. Even though this was my first time dealing with you, you truly showed that you care about making your customers happy. I’m really pleased... See more

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Rated 5 out of 5 stars
Invited

The booking experience with Discover cars was super easy. I appreciate the additional insurance coverage that could be added on. I checked which car rental company we were getting the car from and on... See more

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Rated 3 out of 5 stars
Invited

You offered access to partner deals which offered a free additional driver but there was no mention of this in the final booking process. In fact, adding an additional driver to the booking came with... See more

Rated 4 out of 5 stars
Invited

Booking was available at rental car provider as promised. Shuttle pickup request was dubious and we just waiting at the curb wondering if / when the Routes shuttle would arrive.

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Rated 5 out of 5 stars

We had to abort our car rental because we had to go home while my mother had died. Giuseppe was really helpfull in understanding but also for some refund where the rental comany didn't want to do anyt... See more

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Rated 5 out of 5 stars
Invited

We had a great experience, everything went smoothly and on time, we got picked up and back to where we needed, there were no problems with the car or the service. sometimes the payments were unclear t... See more

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Rated 5 out of 5 stars
Invited

The website was easy to use and also the filters were good. Liked the deposit filter. Managed to filter out the rest and get the best deal for my circumstances. I like that shows all the terms of the... See more

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Rated 5 out of 5 stars
Invited

I had an absolutely outstanding experience with this rental office! The service was impeccable from start to finish, polite, professional, and truly helpful in every detail. The staff were friendly an... See more

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Rated 5 out of 5 stars
Invited

Relations price and delivered service excellent. Thought would be helpful to have a phone number for customer service such as when I went to pick up a car through wiz car and they forced me to buy the... See more

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Rated 5 out of 5 stars
Invited

I had a great experience with Discover Cars. The booking process was smooth, the staff were welcoming and professional, and the car was exactly as described—clean, well-maintained, and ready on time.... See more

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Rated 5 out of 5 stars
Invited

Very good hybrid car (MG) with really low mileage. It was practically brand new. Efficient service for pick-up. Quick and satisfactory check-out when returning the car.

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Rated 3 out of 5 stars
Invited

Additional charges added to booking for baby seats, wifi etc, that weren't requested. Will have to request modification of booking or cancel. Came here via a cashback site but cashback won't be elig... See more

Rated 5 out of 5 stars
Invited

DiscoverCars.com sent us to Free2Rent Ljubljana and, to be honest, we didn't have a need to contact them. But, we are very satisfied with all process of reservation, communication with Discover Cars a... See more

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Rated 3 out of 5 stars
Invited

The car I booked was unavailable, they suggested another one but it cost an additional £107. I was on my way to pick it up so didn’t have a lot of choice but to accept it and pay the difference.

Rated 4 out of 5 stars
Invited

The car was parking slot right next to a pillar. After unlocking the vehicle the side mirrors opened and got scratched against that pillar. Also the tyres were in low pressure.I had to spend and wait... See more

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Rated 5 out of 5 stars
Invited

I can't say anything negative, although I was a bit concerned about what I had read about the company online. Everything went smoothly, and the condition of the car was impeccable.

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Rated 5 out of 5 stars
Invited

The booking was very easy. This rental is a long way from home for me in Finnland, Had some trouble with H & A not being open on a Saturday but this one promises to be close to the railway station.

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Rated 5 out of 5 stars

Highly recommended service! They are extremely fast and helpful! I was supported by customer support agent, Paul lately and he has been super nice and helpful. Big thank you!

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Rated 5 out of 5 stars
Invited

Trouble free experience. They wanted to sell me extra insuranse, which I ignored since I already had travel insuranse. What you choose is up to you.

Company replied

Rated 5 out of 5 stars
Invited

My experience with this car rental was outstanding from start to finish. The service was prompt, friendly, and absolutely professional. The staff were very helpful, answering all my questions. The... See more

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Rated 5 out of 5 stars

I ve booked a car with Discovercars and it s been a nice experience. Vitor, from suport department was so helpful trying to sort out some issues during the booking process

Company replied

Rated 5 out of 5 stars
Invited

I was very satisfied with their service. The booking process was smooth, the car was exactly as described, and everything went according to plan. I would definitely use DiscoverCars again in the futur... See more

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Rated 5 out of 5 stars
Invited

The pick up procedure was very good. The car was good and diesel so it even saved us some money. A day before drop off we got a very clear email with info and location to drop off and gas station whic... See more

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Rated 5 out of 5 stars
Invited

I was looking for a specific vehicle, the only place that presented it was discovery. From there on all was great ... cost, speed, quality ... experience.

Company replied

Rated 4 out of 5 stars
Invited

No problem to booking. Just an error: the car rental office site is wrong on the map. First map sign it at airport south side close Ross Smith Avenue.

Company replied

Rated 5 out of 5 stars
Invited

Such an easy process compared to some other rental companies - there was no hard sell on picking up the car which we often dread

Company replied

Rated 5 out of 5 stars
Invited

Nice cars at very reasonable prices. So far I have only booked the car so interested to see what the experience is actually like

Company replied

Rated 5 out of 5 stars
Invited

This is by far the best price available for car rental. The car companies vary depending on availability.

Company replied

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Company details

  1. Car Rental Agency

Written by the company

DiscoverCars.com is a leading global car rental booking platform, connecting tens of millions of travelers annually with the best car rental deals from over 1,000 partners, both large global brands and small local providers, in 50,000+ locations across 164 countries, offering a full range of rental vehicles from mini cars to SUVs and passenger vans. Named the World’s Best Car Rental Booking Website by the World Travel Tech Awards four years in a row, DiscoverCars.com makes renting a car easy, transparent, and affordable. Backed by a diverse team of 220+ professionals, the company’s mission is to empower users to discover the joy of traveling by car. DiscoverCars.com is available in 31 languages and offers 24/7 customer service to support customers throughout the rental process in many of those languages, which has won multiple awards, including the Business Intelligence Group's Excellence in Customer Service Award. The company has been recognized in the Financial Times’ FT 1000 list of Europe’s fastest-growing companies in multiple years. The company maintains a 4.6/5 rating on Trustpilot, based on over 200,000 verified reviews. The company has an app available for both iOS and Android, which has also been named the World's Best Car Rental App in the World Travel Tech Awards. Through it, customers can both book a rental vehicle and keep track of all the important information they need.

Why Book with Discover Cars?

Written by the company

👍 Save 15%
Discover Cars’ customers pay, on average, 15% less than those who book directly with a car rental company.
📆 Free Cancelation
If you cancel your rental at least 48 hours before your pick-up time, you will receive a full refund.
💸 No Hidden Fees
The price we quote is the price you pay. No shocks or surprises. All taxes and mandatory fees are included in our quoted prices.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

236K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Super easy application

Super easy application, great support from the staff, specialy Bella...

October 15, 2025
Unprompted review
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Franc,

Thank you for your kind words! We’re so pleased to hear you found the application process easy and enjoyed the support from our team, especially Bella. Your satisfaction means the world to us, and we’ll make sure Bella knows how much her help was appreciated. If you need anything else, we’re always here for you.

Best regards,
Eva Smith
Community Manager

Rated 5 out of 5 stars
Invited

Great website for booking cars

Easy to use website, excellent prices and good choice of cars

October 16, 2025
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Ramesh,

Thank you for your kind words! We're so pleased to hear you found our website easy to use, enjoyed the excellent prices, and appreciated the wide variety of cars available. Making car rental simple and affordable is our goal, and your feedback means a lot to us. If you ever need assistance, we’re always here to help!

Best regards,
Eva Smith
Community Manager

Rated 5 out of 5 stars

Everything perfect

Everything perfect thanks to Eric

October 15, 2025
Unprompted review
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Patrice,
Thank you for your kind words! We’re so pleased to hear everything went perfectly and that Eric could assist you. Your satisfaction is what we strive for every day. Should you ever need help planning another trip, we’re just a message away!

Eva Smith
Community Manager

Rated 5 out of 5 stars
Invited

Mixed Emotions on Insurance

Ease of completion however, very unsure about insurance coverages and what we are actually paying for. It was totally unclear and very difficult to understand.

October 15, 2025
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Craig & Debbie,

Thank you for sharing your feedback. We're glad you found the booking process easy, but we’re sorry to hear that the details about protections felt unclear. Our goal is to make everything as transparent as possible. If you’d like, we’d happily explain the coverage and charges further—please don’t hesitate to reach out to our team.

Kind regards,
Eva Smith
Community Manager

Rated 5 out of 5 stars
Invited

Great Price, Great Car!

Great price for a great car.

October 14, 2025
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Hector,
Thank you for your kind words! We're so pleased to hear you found a great car at an excellent price. Helping you secure the best deal is what we strive for every day. We look forward to assisting you with future rentals!

Best regards,
Eva Smith
Community Manager

Rated 5 out of 5 stars

Very good prices

Very good prices, great customer service from Luca. Never had any issues when renting from them.

October 14, 2025
Unprompted review
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Irina,
Thank you for your kind words! We’re so pleased to hear you’ve enjoyed great prices and excellent service from Luca. Ensuring a seamless rental experience is always our goal, and your trust means the world to us. We’re here anytime you need help with future bookings!

Best regards,
Eva Smith
Community Manager

Rated 5 out of 5 stars
Invited

Very good experience renting with them

Very good renting car search engine

October 15, 2025
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Stefan,

Thank you for your kind words! We're so pleased you find our car rental search engine helpful. Our aim is to make finding the best rental deals as simple and seamless as possible. If you ever need assistance with a booking, we're here to help at every step.

Safe travels,
Eva Smith
Community Manager

Rated 5 out of 5 stars

Manage Car Hire Booking

I needed to edit some of the collection information for an upcoming car hire. I contacted Discover Cars and Zoe responded promptly and supported me with managing my booking. Excellent customer service! Thank you Zoe.

October 14, 2025
Unprompted review
DiscoverCars.com logo

Reply from DiscoverCars.com

Dear Sofie,
Thank you so much for sharing your experience! We're thrilled to hear that Zoe was able to promptly assist you with editing your booking details. Providing excellent customer service is very important to us, and it's wonderful to know that Zoe made the process smooth for you. Please don't hesitate to reach out if you need any further assistance.

Best regards,
Eva Smith
Community Manager

Rated 5 out of 5 stars
Invited
DiscoverCars.com logo

Reply from DiscoverCars.com

Hello Beverly,
Thank you for taking the time to leave your feedback! We're so pleased to hear that your booking went smoothly and without any issues. Simplifying the process for our customers is always our goal, and it’s wonderful to know we achieved that for you. If you ever need assistance, feel free to reach out. Wishing you safe and enjoyable travels!

Eva Smith
Community Manager

Rated 1 out of 5 stars

Shocking experience with Discover Cars…

Shocking experience with Discover Cars that ruined the start and end of our holiday this August 2025 that we are still trying to resolve. We were completely mislead from the start of the booking and conned out of nearly 300 euro when we came to pick up our car from Hertz in Lanzarote. We were expecting to pay a refundable deposit of around 270 euros on our credit card as per our specific car choice (because of this amount clearly shown on the selection page of the Discover Cars page) and this amount was clearly shown on the confirmation email also but when we came to pick up our car from Hertz in Lanzarote, we were told we had to pay either 820 euros refundable deposit or the 270 euro insurance and those were our only options if we wanted the car. Despite the previous British family before us encountering the same issue, as like us they did not have the 820 euros limit available on their credit card either and they also made it very clear as to how misleading the information they also received was, like them we were given no other option but to pay for the 270 euro insurance (coming out of our holiday funds) hoping we could resolve the matter later after over an hour of trying to resolve this issue and being repeatedly told the same irrelevant info over and over again, we eventually gave in as our two young children were in tears by this time. In summary a horrible experience from what we assumed was a trusted agent - Discover Cars and car hire company Hertz. Avoid at all cost. Very basic, limited and unsatisfactory level of customer service as you are unheard and treated like an idiot for not understanding their clearly misleading information that is provided on the website and on their confirmation documentation in black and white which clearly stands for nothing. They will charge you what they want. Avoid at all cost.

August 25, 2025
Unprompted review
DiscoverCars.com logo

Reply from DiscoverCars.com

Hi Lenah,

I am truly sorry to hear about the experience you and your family had during your holiday.

Discover Cars is a car rental comparison platform that helps customers find the best deals from various providers. In your case, it seems the issue was related to the terms set by Hertz. Each provider determines its own policies, including deposit amounts. These policies are shared on our platform under the rental conditions section before the booking is confirmed, and we ensure this information is visible to help our customers make informed decisions.

That said, your concerns indicate that there may have been some confusion or inconsistencies with the information provided or how it was communicated to you at the pickup location. We want to investigate this further to understand if anything went wrong on our side or with the provider. Please email us at reviews@discovercars.com with your booking number, link to this review, a copy of your confirmation email, and any supporting documentation. This will allow us to address your case thoroughly and work toward a resolution as quickly as possible.

Your feedback is invaluable, and we truly want to make things right. Please don't hesitate to reach out so we can assist you further. Thank you for bringing this to our attention, and again, I’m deeply sorry for the disruption caused to your holiday plans.

Kind regards,
Eva Smith
Community Manager

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