The delivery people were prompt and efficient. They contacted me in advance of arrival, giving good notice. They were friendly and polite and told me to wait a few hours before plugging in the fridge freezer to give the gas time to settle. The appliance arrived in good condition. The only small quibble I would have is that they didn't unwrap and take the packaging with them. I was a little distracted by having workmen arrive at the same time and forgot to ask. Otherwise very good service.