I signed up for the month's free trial they offer on 7th Augusy. If you don't actively cancel your membership, you are committed for a year paying a monthly fee of £9. Well over a week before expiry of the month's trial (I diarised it), I looked up the cancellation contact details on their website and sent them the required email including membership number to the correct email address. I got a long email back so immediately that it had to be automated. The essence was that they didn't recognise my membership number. As I had copied and pasted it, this was clearly a total fabrication. I checked to be sure.

I then sent another email replying to their original welcome email which quoted my membership number. I got the exact same automated reply email back. I also replied to the automated email using the email address they provided and providing the requested information. I've heard nothing from them but then got another email today telling me about the wondrous things my continuing membership offers me!!!

Thankfully I'd signed up for direct debit so I've cancelled. I consider that I've done exactly as required but that they are trying to gouge money out of unsuspecting punters. Disgraceful.