When trying to tap in the amount of the purchase price, their system added at least one and sometimes 2 digits to my purchase price with the result that the quotes were totally wrong. I tried several times to correct it and did restart but it was like a ghost had taken over control as the digits just kept popping up. However, and very impressively I got phoned immediately by the lovely Liam who dealt with it straight away by re-entering my data and he phoned back, witihin 10 mins as he had promised, to check it was in order. Great responsiveness.