Appalling. I and 4 friends hired a car via Car del Mar from Autoclick at Charles de Gaulle airport in Paris. The information to find their office on the Car del Mar voucher was utterly inadequate and even airport information didn't know where they were. We asked then in desperation after going to the car hire offices in Terminal 3 and then traipsing through 2 terminals - CDG is enormous. They also tried to phone (4 times) and the phones just cut off after 3 rings. Eventually the 3rd information assistant we spoke to googled Autoclick and found it was offsite. This was not mentioned on the voucher and if it had been, we would've cancelled as one of us has a bad hip. As we still had no idea how to get there, we took a taxi to the offices google address in the hope it was right. That cost us €40. It was in the town of Les Mesnil Amelot so not at CDG at all.

We got there an hour late. No- one had tried to contact us as is usual. There were no phones ringing and none visible on any of the desks. We still had to face a queue as there was only one person serving who told us there was a shuttle after all, but it was unfindable even by airport information! We had a wait of over 20 minutes even after doing the paperwork. While waiting for our car, we saw that a couple who received their car had to have windscreen fluid filled before they could leave. It hadn't been done. When we got our car, I switched it on only to find the oil warning light come on. We had to wait to get that dealt with too thereby further delaying us so that we were 2 hours late leaving and just in time to catch Paris weekend traffic rush which we had planned to be ahead of. We also were running late to pick up keys to our accommodation which added to the stress levels.

More importantly though was the fact that the cars were clearly not adequately serviced. If they missed things like warning lights, what other safety issues might they have overlooked?

The car had clearly been through the mill with lots of scratches and dents. We took lots of photos both at pickup and drop off. We found rubbish under the seats.

On returning the car, we again had a long wait for both paperwork and for, lo and behold, the mythical shuttle!!! The wait was so long that we were worried about missing our flight. However a final insult remained in store. We asked to be taken to Terminal 2A but the driver refused and dropped us off at Terminal 2F which was a 15 minute walk away with baggage which further added to our concerns about missing our flight. We were the only people in the shuttle so there was no good reason not to take us there.

We complained at both pickup and dropoff but we're told we'd have to go to Car del Mar and no note was taken. Clearly Autoclick isn't interested in repeat custom.