Abysmal. I and 4 friends flew to CDG in Paris. The voucher information as regards location of the car hire office was utterly inadequate and failed to mention that it wasn't onsite. If we has known this at the outset, we wouldn't have gone with them. The voucher location information was so poor that even 3 separate airport information assistants didn't know where it was and any phone calls they made went unanswered. Eventually the 3rd assistant googled Autoclick and we found it was located in a nearby town so definitely not on site. We had to get a taxi (as there was no shuttle that we or airport staff could find) at a cost of €40. When we arrived at the office, an hour late due to all the running around (and we had one person with a bad hip), there was only one person at the desk, a queue of people and even after doing all the paperwork, a 20 minute wait to get the car. While there, we saw someone getting their car and having to have the windscreen fluid filled as it hadn't been done. When we eventually got our car, the oil warning light came on. This caused another delay until it was topped up. We left nearly 2 hours later than planned and caught Paris weekend traffic that we would've otherwise missed and ended up 3 hours late at our destination and we were supposed to pick up keys. The office had shut so we were making frantic phone calls to ensure we could get into our accommodation for the night. We found rubbish under the seats when we went food shopping

Upon returning the car, we went early and dropped all except 2 people at the airport first and thank heaven we did. With nearly 2 hours to spare we arrived at the office and we're delayed by nearly 50 minutes there waiting for someone to check in the car and then for a shuttle. The shuttle driver refused to take us to Terminal 2A and dropped us off at 2F (15 mins walk away) despite us being the only passengers so we had to scurry to get out plane. This was the final insult.

This is all very concerning as it means that adequate safety checks are not made by Autoclick nor do they care about customer service. Furthermore it means that Car del Mar do not vet their car hire firms. This is not just an inconvenience but a matter of health and safety. I complained to Car del Mar requesting only a refund of my taxi fare (although I believe I had grounds for requesting my car hire fee back) and informing them of the issues. I got a reply effectively saying the car hire company gave them an inadequate address and failing to apologise or acknowledge the inconvenience caused by misinformation to my group but, far more importantly, ignorinh the potential health and safety concerns of cars being issued without adequate safety checks. If a car hire firm don't even see that a car is low on oil or windscreen fluid, what other more vital checks are they missing?!!! Before writing this review, I wrote again and asked for a response in the interest of givng the company a chance. I'm still waiting and have absolutely zero expectation of hearing from them.