Double delivery sorted in double quick time
Superquick delivery of products I ordered - nothing went astray, no delays. Fuss free, user-friendly and clear website to browse and order.
Since I wrote the above, a second delivery arrived for the exact same order. I had difficulty getting the payment details dealt with and received no acknowledgemention email so I redid the order. It went through twice and I paid twice as it turned out. Once I made Evergreen aware, they have been incredibly responsive and are collecting the second delivery and refunding. This has all happened in just over 2 hours since I found out about the second delivery so an impressive response. Good job Evergreen, and thank you.
Reply from Evergreen.ie
Hi Eileen,
Firstly, I would like to thank you for reviewing your experience with Evergreen.ie. I am sorry to hear that you had issues with your orders. We checked our system and both orders went through with no issues on our side and a confirmation email was also sent for both orders. Would it be possible they went straight into your junk email? Unfortunately, because of the volume of orders we receive daily, we did not notice that you had placed your order twice (also some customers do this intentionally!).
I have just contacted you directly to get this issue sorted. We would be more than happy to issue you with a full refund for the extra order placed. We look forward to hearing from you.
Once again thank you for your feedback.
Kind Regards,
Joanne Morgan
The Web Team
Evergreen.ie