Rupert Munro

The functionality is just not very intuitive and kind of hard to use. I used to use Freeagent which wasn't perfect either but it was at least 2 stars better than the xero UI. I have worked in IT change including UAT of UI 's and had I been managing the testing of Xero I would have chucked it back over the fence to the developers. The search functionality in various screens is poor, a lot of the screens are very cluttered and as whole Xero has a very old fashioned feel. I have seen better software systems used to handle similarly complex scenarios as long as 15 years ago. I am fairly technically minded and have struggled with Xero, I imagine people with less of a technical mindset would likely be quite lost. Unfortunately when you are running a small business with limited resources it is not possible or practical to back out of an accounts system once you have started which is why I roll my eyes when I see the offer to "try for Xero for free", just another marketing hook.

Xero is meant to be a cutting edge fully integrated solution to take the work out of your accounts/book keeping. I have been signed up for weeks now and have as yet been able to connect my open banking feed via their white(ish) label solution provided by another open banking titan Tink. I have asked for resolution multiple times and been put off, told to wait and that they are looking at it - not good enough.

My interaction with the take payments colleagues has been smooth, professional, reasonable and fair at all times. I don't know what the corporate values statement is for Take Payments but if it is in anyway influencing the people i have dealt with - Daniel Champion, David Abujaber and Sean Watt then the firm have got it right. This takes nothing away from the colleagues I mention who are all quite obviously people who understand, value and respect people. Great Job Guys.