Never use Accolade.
My wife gets Accolade coverage through work. This past week, I had a severe case of strep throat and needed urgent care to get medication to get well. I tried using Accolade because I had been bedridden for days, had a temperature of 104 at times, and felt like I was dying. I made an appt with a doctor through their app, which said I needed to be ready at 1:45-2:00pm. The deadbeat never showed. I took pictures with time stamps as I sat and waited 30 minutes for the clown to never show. I then had to be dragged--almost literally--to an onsite urgent care to get the medication so that I could start doing well. The trip was a nightmare and cost me no end of pain. It all could have been avoided if this shady company did its job. I say shady, too, because they charged me $50 for no-showing my appt, even though it was the doctor, not I, who never showed. They should owe ME $50. I sent them an immediate email response demanding a refund and they didn't even respond. Scam. Don't use. Run. Avoid. Get real help. These people should be sued and not in business.
June 1, 2025
Unprompted review