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Vyair Reviews 233

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TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Ordered 3-stage water filter replacement cartridges using their E-Bay site. Said delivery was scheduled 25 Feb to 1 March. Now 3rd March and nothing. Check tracking and order not sent yet. Tried to ph... See more

Rated 3 out of 5 stars
Verified

Good things: sales support answered my questions and suggested approapriate solutions before I made my purchase which was very helpful. The filters arrived well packaged and are well made. Poor thi... See more

Rated 5 out of 5 stars
Verified

What a fantastic product this is. Anyone else looking to keep Nitrates lowbin their Aquarium, look no further, this is the real deal. Not only does it keep Nitrates consistency low at around 5-10ppm,... See more

Rated 5 out of 5 stars
Verified

Super fast delivery, The MB115 10 litres of resin for DI Vessel was in several sealed bags which made getting them into a home made funnel super easy. Well packaged and boxed. Tested Afterwards and ba... See more

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Company details

  1. Manufacturer
  2. Aquarium
  3. Fishing Pond
  4. Fishing Store
  5. Water Purification Company

Written by the company

Your Water Filtration Experts

Contact info

3.2

Average

TrustScore 3 out of 5

233 reviews

5-star
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1-star

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot
Rated 1 out of 5 stars

Awful customer service

Absolutely awful service. Ro unit which I received was missing parts. After trying to resolve the issue (numerous emails sent and ignored) over a 2 week period, they agreed to pick up the unit. Took a day off work- nobody collected the unit. After more back and forth via emails, they asked me to take the parcel to a drop off point after sending me the postage. Guess what.. they under paid the postage and evri refused to collect. Another week goes by, finally gets collected. Refund was promised last Friday- chased up on wed (coincidently then get an email saying refund being processed- funny that) a week has gone by since promised refund (3-5 days process time) and nothing. Promised a call from their accounts team- nothing. The item arrived on feb 6th and today’s March 15th. Absolutely disgusting customer service. Will be sending (probably gets ignored) a complaint. Be warned guys

February 6, 2024
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Rated 5 out of 5 stars
Verified

2nd to None!!!

RO System turned up damaged (I blame courier for this not vyair as the box was a right state showing up) after emailing the team they warrented a new system to be sent within a day of defect reported. Can't rate them highly enough amazing customer service.

March 7, 2024
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