Vine House Farm Reviews 26

Have only just found this company and will stick with them. Delivery time is excellent - ordered one day - delivered the next. Thank you.

Bought two feeders from Vine Farm. The Niger seed feeder is poor design as the birds cannot reach all the seed. Upon cleaning and then reassembling the feeder wouldn’t click back into place. The same thing happened with the sunflower seed feeder though on this occasion one of the clips broke. When I returned the feeders (after two weeks use) to Vine Farm they only gave me a partial refund. When I wrote to query this I received no further reply. In summary, very poor customer service.

Use them for bird seed and the service is always excellent. They seem to have them out for delivery as soon as the order is received. Quantity seems to have gone down but prices still the same. Curious!

The quality of the products they sell is very high. Karen has been extremely helpful in sorting out some delivery issues that I've had, and my latest delivery arrived at my door in the north of Scotland within a couple of days of ordering it. Vine House Farm is a great company to support, and I buy all the food for my garden birds from there.

Quality products and service - a true pleasure to deal with.
I place about £2k of orders for wild food, and boxes/feeders etc - Vine House Farm are by far the best to deal with. They really know their products and birds and consistently over the last 20 years have provided wonderful service. The founder Nicholas Watts is the “go to legend” on all things bird conservation and knowledge - a true country man and passionate protector of wild life. I can highly recommend his guided country walks. His MBE needs upgrading to “National Treasure”.

I’m reviewing on here because this company asked me to review my first order but didn’t post it on it’s website which suggests they could be cherry picking good reviews to post (as mine was slightly critical of the packaging). My first order of bird seed arrived unsealed at the top and with a cable tie loosely around so unsure whether it had been dispatched like that or had been tampered with en route.
That said, the no grow seed has been fine and well received by our birds so I ordered some sunflower hearts which arrived today and were properly sealed.
I’m sure this is a great company but don’t ask people to review if you are not posting them on your website, it gives a false impression.

Later edit:
Thank you for your reply below ref damaged packaging.
My review only appeared after I had written this on Trustpilot as I checked a minute before posting on here.
We’ll park that there!

An outstanding local company you have the environment at its heart. We have always bought our bird and wildlife food from Vine House Farm and the farm shop now has the addition of an excellent cafe attached selling locally sourced food. We feel privileged to have Vine house Farm just a few miles down the road.

We arranged a bespoke tractor/trailer tour of the farm and it was superb. Nicholas gave detailed explanations of how he's developed the land over the years for the benefit of birds and wildlife, and the genuine passion that he has really shone through. The cafe and shop are both excellent with great food and produce, and the service received from all of the staff was second to none. We will be back!

We ordered a large bag of the Won't Grow Bird Seed. Unfortunately half of it is wasted - the birds just throw half of it away.
I did contact the company to ask for advice but received no reply.
Disappointing as this company is recommended by the Wildlife Trust and we therefore expected better.

I've been happily buying seed from Vine House for several years. On the one occasion when there was a mix-up with the order it was rectified immediately at no cost to me. Delivery is usually next working day but their carrier, DHL, has let me down twice without warning. On both occasions they simply failed to turn up.

I started with Mixed Bird Seed, which the smaller birds used to sift through and discard in quantity. They and the birds waiting below seemed to struggle with the black sunflower seeds. A change to Premium Mix Seed, although more expensive, proved economical at it eliminated a lot of waste. I now use a squirrel proof feeder (to keep the jackdaws and rooks at bay) and sprinkle a bit of seed on the grass to keep the ground feeders happy. That alone attracts a wide variety of birds to my semi-rural garden.

Fat balls in a feeder were a failure, only being eaten by jackdaws when I eventually put them on the grass.

Dried mealworms, sprinkled on the grass, are a favourite of magpies, jackdaws and rooks but I can't say I've noticed any other birds getting a look in.

I had spent quite a lot of money buying bird seeds from Vinehouse Farm, then last autumn things took a turn for the worse(me not liking what they were selling me)
1,lots of dust in the mix which was causing clogging up of the hanging feeder in damp weather+ the birds were not wanting to eat it.
So I put some of the mix through flour sieve + other stainless mesh to understand the amount of product dust therein ,and made up my mind to start making my own mix,which doesnt clog up or is wasted by birds just not eating it.
So now I know my mix is stable in most conditions and is eaten.
So l am now buying ingredients from Soarmill Bird Foods and things are returning to normal,with no problems.
Roger Thomas.

Have recently started buying my bird seed from Vine House Farm and I have got to say this is the best quality bird seed I have ever used and I have been feeding the birds for over 20 years. I will not buy from anywhere else now. The birds love it and eat it all so there is no waste. Delivery is also great and very quick. 10/10! Thanks very much!

Firstly the item bought didn't arrive the next day, as they boast on the website, not a major problem but be aware if you order something as a gift that you should give it two days rather than their advertised 'next day', and I ordered at 10:49am, way before 3pm.
Secondly, when the item arrived, they hadn't even bothered to wrap it! They had simply stuck address information on the product box, which meant the box was dented, scuffed and damaged.
So if you are buying as a gift for someone, as I was, you will be disappointed by the condition your products box arrives in. Won't be using this company again. A shame, because I wanted to support a smaller business rather than the usual online shopping company.

Strange to see some negative reviews. This company are, by far, the best for bird seed and customer service. Their sunflower seeds are definitely the very best quality. Other, cheaper sellers use filler and poor quality, dried out seeds, that the small birds can't eat. Not Vine House! Had to speak with customer services and they were really kind and professional. Have been disappointed so many times with other, cheaper sellers. Cannot recommend highly enough.

Excellent service. The bird seed I buy is very reasonably priced and delivery was fast.

Our garden birds absolutely LOVE VHF Robin and Friends Mix…I’m now refilling my ground feeder and hanging seed tray every few days. I also add extra VHF sultanas which go down very well with the blackbirds.

Only complaint…the plastic packaging. I bought a bag recently that was made from strong paper, but it was the only one in the shop. Maybe time to cross over to paper? ❤️

Bought bird feeder from these people. Delivered quickly, but product is extremely low quality, doesn't fit with pictures of website (fixings different) and really isn't worth anything like the £55 paid. I've bought lots of stuff from these people, but never again.....

When it comes to feeding the birds,we find VINE HOUSE FARM really good.
Since we switched to them 2 years ago we have increased the variety of birds that we are getting ,because when we talk to them we find the up to date knowledge of what foods they really like and use those.Their UEM feed is really goodand when you add 10% chopped peanuts,it getting them feeding really properly and of a morning now there are so many different varieties,such as.
Wood peckers
Nut hatches
Blue tit
Gold finches
Great tits and all the other tits
Sparrows
Starlings
And so many more
The foods sold by vine house farm are really good quality and are delivered FREE next day.We phone them and receive them promptly
They sell a very good range of feeders,and their luxury fat balls are a favorite of starlings and many other birds
We Like VINE HOUSE FARM and we consider them to be 10/10

Brilliant site for bird food and feeders, I have been a member of this site for some time, but over the last five years a lot has happened, but I have now to replace my cards so I may once more start to replace feeders for my beloved birds, and winter is nearly here, and I may have my old feeders out I have lost several others plus my bird table may be following as one of its legs has started to come loose , so I have one problem and that is my flutter butter feeder it will not make my birds at all happy, because the dark green hood frightens the birds , they can not see predators flying near, they can not see dangers at all, maybe if the hood was clear then just maybe the little birds will come and feed from it, otherwise I was a waste of money. While my other feeders are all doing well, and the ones I can not use will be soon replaced along with the food and my garden will once more ring loud with happy contented birds.

Ordered a ground bird feeder but received a box of fat balls instead. Spoke to someone on the phone who eventually gave a grudging apology.
Received an email assuring me I would receive the feeder the next day, instead the next morning I received an email telling me they would be picking up the fat balls. When I queried what happened to my ground feeder they told me that I wouldn’t be getting it that day after all. I was given some garbled explanation about collection versus delivery. I was left at this point with no alternative but to cancel as I did not trust them at to deliver the next day either. It was clear they wanted their fat balls back and didn’t really care about my ground feeder.
To confuse the situation further I received a notification that I was to receive a DHL delivery from them on the Friday which unsurprisingly didn’t turn up, however it was clear to me that if I had decided not to cancel this is when i would have received the feeder, almost a week after ordering.
I order a lot of wild bird products but I’ve never used this company before and won’t again, very unprofessional.