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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the straightforward navigation and ease of use of the website. Many consumers report finding great deals, especially on hotels and theme park tickets, often citing prices better than other well-known travel sites. People also value the discounts offered and the quick and easy booking process. A number of reviewers highlight positive experiences with customer service representatives, who are often described as friendly and helpful, especially when resolving booking issues. However, some reviewers mention issues with the booking process, such as the calendar malfunctioning or the website being slow. Several consumers report unexpected fees added during checkout or discrepancies in pricing. Some people express frustration with difficulties in contacting customer support and with refund processes. A few reviewers also point out inaccuracies in hotel descriptions and problems with payment options.

Based on these reviews

Rated 3 out of 5 stars

"Availability: Up to 24 hours post-purchase" makes it sound like that tickets will only be available for 24 house after purchase. If they mean it will take up to 24 hours for tickets to be secured, th... See more

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Rated 3 out of 5 stars

Hotel descriptions are not very clear or accurate. For example, Margaritaville resort in Orlando - the description states 1 King, yet sleeps 10. Where are the details on the other beds? Are there any... See more

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Rated 3 out of 5 stars

There is a discrepancy in the check out process. When reserving a hotel the grand total price was not the same when transitioning to the check out page. I was charged a different amount immediately a... See more

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Rated 3 out of 5 stars

The site does not accept a master card credit card all the time. Very annoying as I have to use a debit card to book my hotel. This has happened more than once.

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Rated 4 out of 5 stars

Overall, a great experience! We booked a hotel through TicketsatWork and received a 20% discount, which was an excellent deal. The only hiccup was that although four room options appeared to be availa... See more

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Rated 4 out of 5 stars

I initially had a room in my cart with a price of $110 it said with all fees, went to complete my booking with Paypal and it said that there was a price discrepancy to remove the item and try again. I... See more

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Rated 5 out of 5 stars

Took literally only a few minutes. Received an email, opened it, read the offer, clicked on it, took me to the page to review, added to my cart, and then checked out. Received a confirmation like 2 se... See more

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Rated 4 out of 5 stars

I had to keep correcting dates of stay; website had me arriving one day earlier than my input, and leaving one day later than my input. Check out kept screen blank making me wait over five minutes wit... See more

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Rated 5 out of 5 stars

Everything was great until checkout and noticed additional fees. Added taxes make sense but then there are service fees. Reading the terms about these fees don't align to the transaction. It states... See more

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Rated 5 out of 5 stars

I used TicketNetwork to buy concert tickets, and it was an okay experience. The prices were decent, but I did face some issues with the ticket delivery being delayed. Customer service was helpful wh... See more

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Rated 5 out of 5 stars

Easy Experience Website was very easy to access from employee center. I was able to find the best prices for both theme park and hotel tickets! Made life just a little bit easier, which I really appr... See more

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Rated 5 out of 5 stars

Ticketsatwork saved my vacation with my family. I accidentally purchased 1-day tickets and realized it about an hour later, called the help line and got a customer rep within 5-10mins. They were able... See more

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Rated 4 out of 5 stars

Once I figured it out, all steps went well. Except since it doesn't allow seat selection for the show we want to attend, it should have stated to take the printed paper tickets to the box office for... See more

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Rated 5 out of 5 stars

First time using this site for hotel bookings, and it was fantastic! I had shopped 3 other known sites, Expedia, Booking.com and Capital One Travel, this was very easy and found much better deals he... See more

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Rated 4 out of 5 stars

The site is great in terms of clarity of prices, amenities, etc. The search experience was hindered by slow loading times, especially when navigating on the map view. It was frustrating that zooming i... See more

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Rated 5 out of 5 stars

Purchased dining credits for Planet Hollywood. It was $50 worth of dining credits - two $25 credits. I paid $32.50. Saved $17.50 for dinner! I purchased it right at the dining table. Both dining vouch... See more

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Rated 2 out of 5 stars

First, their support is impossible to reach. Second, prices are in USD, and it wasn't cheaper than other sites. I actually paid more than on another website. Secondly, my mistake for missing... See more

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Rated 2 out of 5 stars

Every time I try to book a room at Sonesta in Fresno, CA, on this site, the only room shown to book is "Hearing Accessible Studio Suite Queen". I do want the Studio Suite Queen, but I do not need a... See more

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Rated 2 out of 5 stars

The gift card I bought did not send me a qr code so they wouldn't accept it at the movie theatre. I tried to use the website to see what was wrong but kept getting errors and customer support never re... See more

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Rated 2 out of 5 stars

The problem today is one that has happened before. I do a search for a hotel, select one and add it to my cart, then go to complete my order right away. I enter my credit card details and click to pur... See more

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Rated 4 out of 5 stars

My experience was great and I received the tickets quickly via email however I was disappointed to find that the movie theater matinee prices were much lower than the tickets at work price. I actually... See more

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Rated 2 out of 5 stars

The fact that you charge $15 in fees for a $80 purchase is insane. This is suppose to be a discount employer offered service and you basically charge us what we would pay at full price. I swear someti... See more

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Rated 5 out of 5 stars

We love using TicketsatWork with just about all of our travel needs. We have found them to be exceptionally cheaper for hotel rates, as well as Disney park tickets for our Florida vacations in the pas... See more

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Rated 4 out of 5 stars

Bookings was simple but the calendar to use to select dates does not hold the dates sometimes. By doing this, it could be frustrating having to repeatedly have to update dates. Reviewing rates at va... See more

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Rated 2 out of 5 stars

I bought 4 tickets for Regal plus two small popcorns. I then used the voucher from Tickets at Work to buy the tickets from the Regal app. I then will use the popcorn vouchers at the theater. When you... See more

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Rated 5 out of 5 stars

My husband gave me the wrong travel date for a one night stay over at a resort in Alaska. I called TicketsatWork immediatey and I spoke with Joan. She was able to change his non-refundable reservati... See more

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Rated 4 out of 5 stars

I recently used TicketsAtWork.com to book a hotel, and overall, it was a smooth experience with a few minor drawbacks. Pros: ✅ The website is easy to navigate, and the booking process is s... See more

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Rated 2 out of 5 stars

Please note that I needed one night refunded not the whole stay and they still did not resolve my main issue. Which was to submit a refund for one day , but they were saying I needed to cancel the who... See more

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Rated 2 out of 5 stars

I had to pay for shipping when I was purchasing electronic tickets. Tickets that were being sent directly to my email and weren’t being shipped to my residence. I even called customer service. They we... See more

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Rated 2 out of 5 stars

My fault for not noticing, but when booked i assumed, since I was booking in Canada to another city in Canada through a work perk site in Canada that the amounts would be in Canadian dollars. While t... See more

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Rated 4 out of 5 stars

I had an issue with a booking that I made. It was very difficult to reach somebody and get them to listen. The wait times for a supervisor are long and their front line of customer service is not the... See more

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Rated 5 out of 5 stars

I am using Ticketsatwork for the second time to buy tickets to Flamingo Gardens here in Florida. Regular price is $24 for adult ticket, here i purchase them for $19. $10 saving for 2 tickets that we i... See more

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Rated 5 out of 5 stars

I was able to find a room at a great price near the performance I'm attending. This site is easy to navigate, and I make reservations without delay every time I use it. A little extra perk from my emp... See more

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Rated 2 out of 5 stars

I had to enter the information 5 times. The reason was because I was not entering the phone number with dashes, but the system never tells you what you are doing incorrectly. It just keeps declining... See more

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Rated 3 out of 5 stars

Apple pay/Venmo options did not work in the check out process. Had to submit credit card info twice to complete the transaction

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Rated 5 out of 5 stars

TicketsatWork is great and offer so many discounts and their customer service is top notch. This is such a great site to plan fun and memorable time with both family and friends.

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Rated 5 out of 5 stars

Easy to find what I was looking for, prices were below what I found online, even at a discount, quick response in receiving my tickets via email. Overall very satisfied with this service.

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Rated 4 out of 5 stars

Update: TicketsatWork have kindly refunded my purchase, despite the initial error being mine and, ordinarily, purchases being non-refundable. Thank you. A lesson learnt on my part; always check... See more

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Rated 2 out of 5 stars

Ended up paying a total of ~$1 extra per ticket after the fees from both 'AMC Theatres,' and 'Tickets at Work.' Edit: No, I did not use any extra "services" on the Theatre's website,... See more

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Rated 3 out of 5 stars

I am routinely unable to purchase ticket insurance when making a purchase via the mobile site on iOS Safari. I believe there may be some sort of a sequencing issue where my card is pre-authorized for... See more

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Rated 4 out of 5 stars

Let me be clear- For me 4 stars is really 5. To suggest that there could be absolutely nothing to improve would be a fantasy best left for other users to sell after you purchase discounted ketchup... See more

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Rated 5 out of 5 stars

Ticketsatwork - is Great. I use the site to purchase movie tickets. I am looking forward to using other ways to discount trips and various items. Will continue to use.

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Rated 3 out of 5 stars

I had a promo code which was showing applied for 10 off but the payment kept erroring - it would only go through after the 8th time and that was without the 10 off using BRP0725 A little frustrated!... See more

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Rated 2 out of 5 stars

I did not receive what I ordered. I reserved a "Q6 compact or larger wild car or similar" and I received a Hyundai venue. Something is very wrong there.

Company replied

Rated 5 out of 5 stars

Easy to maneuver and a lot of great deals! Love receiving the emails with additional offers I may not be paying attention to in my busy life.

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Rated 5 out of 5 stars

The ease in selecting and ordering tickets and how fast I received my tickets in my email box! WooHoo!

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Rated 5 out of 5 stars

I Love the promotions and discounts they have for members. Its a quick and easy process when your searching and checking out.

Company replied

Rated 5 out of 5 stars

The ordering of the ticket was easy and seamless! Now, let's hope we rec'd them as they are said to be delivered!

Company replied

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Company details

  1. Corporate Entertainment Service

Written by the company

TicketsatWork is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

979 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Great

Quick & Easy just how I like it :D

August 28, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the awesome feedback. Thank you so much and enjoy.

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Rated 1 out of 5 stars

Tickets received 7 minutes prior to start of event.

Purchase was made 2 1/2 weeks prior to event. After 4 calls (nearly 3 hours in total) within 36 hours of event start and one email saying the transfer was canceled, I finally received the tickets 7 minutes before the start of the event. I live 30 minutes away.

August 23, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize that you got tickets closer to game time. Please provide us an order number and we will look into this matter.

Rated 1 out of 5 stars

Good luck getting a refund

Should anything happen and you need a refund, best of luck trying to obtain it. The hotel that issues the refund due to poor service told me that the third party (tickets at work) make it extremely difficult to get any money back.

The staff at tickets at work are overseas, don't speak clear English, and provide conflicting information on how to obtain your refund. They asked me for pictures of the issue at the hotel, then denied my request. When I opened another ticket, they said that they would need documentation from the hotel (something they initially told me they would collect) showing the refund. When provided them with this documentation, they denied my refund. Stay far far away.

August 24, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize but as a 3rd party we would need to investigate this matter with the supplier to see if they really got the refund from the hotel. Please provide us an order number and we will investigate this matter.

Rated 5 out of 5 stars

Got 60% off my Sam’s Plus membership

Got 60% off my Sam’s Plus membership. I only paid $60 instead of $110! They also have $20 instead of $50 for the basic one! I just made my purchases. I am so elated.

August 23, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

Enjoy that membership, and thank you so much for the awesome feedback.

Rated 1 out of 5 stars

Left on street after overbooking

We were left on the street in NYC with an overbooking, no advance notice.
We arrived at the hotel, got told our reservation was canceled. Customer service told us they would relocate us within 1-3 hours. After more than 4h of waiting (and 1h lost in the waiting line on the phone to reach an agent), still no relocation offered. We were offered to - guess - continue to wait until they will propose us options. It was 9 pm by that time. We booked alternative accommodation at high price by ourselves.

Will not use it again! No ethics

August 15, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize you had issues checking into the hotel. Please provide us an order number and we will gladly look into this matter.

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Rated 3 out of 5 stars

"Availability

"Availability: Up to 24 hours post-purchase" makes it sound like that tickets will only be available for 24 house after purchase. If they mean it will take up to 24 hours for tickets to be secured, then they sould state that in clearer terms.

August 17, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

Most of our partners will send out tickets within 15 minutes after the purchase however if some parks can take up to 24 hours. It does vary per partner and depends on their system as well. However, please call us and we can go over all turn around time on the partner's tickets.

Rated 2 out of 5 stars

Inconvenient (watch out for USD rates), bad support, and not really cheaper than other websites

First, their support is impossible to reach. Second, prices are in USD, and it wasn't cheaper than other sites. I actually paid more than on another website. Secondly, my mistake for missing the currency, but the site is very inconvenient and gives very few property details, and no way to select your currency. At checkout, I was too frustrated and didn’t notice payment was in USD. They even used a higher conversion rate. I questioned this, but they never replied.

Support experience:

1. Call → on hold 25+ minutes, no answer.

2. Email → reply comes after your trip. I asked about the extra charge, and they just forwarded it to the hotel, who said, “We don’t understand the problem.”

3. Finally hear back, send a complaint → instead of a solution, you get a “How did we do?” feedback email. Maybe answer first, THEN ask that.

August 7, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize about the wait on the calls and since we are a US based company as stated on our website we have to charge in that currency. Please provide us an order number and we can see what all you are referring to.

Rated 5 out of 5 stars

One-Stop Shop

Easy to maneuver and a lot of great deals! Love receiving the emails with additional offers I may not be paying attention to in my busy life.

August 11, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the feedback. Thank you, and enjoy all the deals.

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Rated 1 out of 5 stars

Never again

I have used TicketsatWork for years but lately their customer service has declined considerably. Last time I purchased 3 tickets for a concert ($600 total), received only 1 ticket and spent more than 24 hours trying to solve the situation with their customer service to no use. Calls after calls, all I got were excuses and a 'no refundable' answer. So frustrating and disappointing. Never again.

August 8, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize on the 1 ticket matter but glad that the issue was resolved. We hope your children enjoyed the show and if you need anything else please let us know.

Rated 1 out of 5 stars

Misleading and deceiving!!!!

Misleading and deceiving!!!!
The entire checkout process the total SAID $164.50 taxes and fees included.

AFTER I confirm payment, my receipt says $197.75 paid (with $33.25 in taxes).

I took screenshots throughout the payment process just in case something like this happens, but I’m still surprised something did. This is frustrating and disappointing.

August 2, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize but by law we need to charge taxes which are not the fees with the hotel. All fees and taxes are shown before adding the payment and agreeing with the terms of sale. Please provide us an order or call us and we can explain.

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Rated 5 out of 5 stars

My go to ticket haul

I used TicketNetwork to buy concert tickets, and it was an okay experience. The prices were decent, but I did face some issues with the ticket delivery being delayed. Customer service was helpful when I reached out, but it took a little longer than I expected to get everything sorted. Overall, it’s a decent option if you're looking for tickets, but be prepared for possible delays.

July 30, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize you had issues with the delivery and we always strive to make those purchases run smoothly. Please provide us an order number so we can investigate the matter and we hope all well the show was a good one.

Rated 5 out of 5 stars

TicketsAtWork prides excellent services

TicketsAtWork has always provided me with detailed information and instructions on purchase options at great rates and extremely easy checkouts

July 31, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the feedback. Thank you for being a loyal guest.

Rated 5 out of 5 stars

Ticketsatwork for Premium Movie Experiences

Ticketsatwork - is Great. I use the site to purchase movie tickets. I am looking forward to using other ways to discount trips and various items.
Will continue to use.

July 30, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the feedback. Thank you and enjoy all of of great deals.

Rated 1 out of 5 stars

Horrible Experience/ No record of Hotel Booking

I booked a hotel through TicketAtWork and paid $333.86. I never received a hotel reservation confirmation number, and when I contacted the hotel directly, they had no record of my booking whatsoever.

This entire situation feels highly suspicious and possibly fraudulent. I reached out to cancel the reservation and requested a full refund due to the fact that no booking exists on the hotel's end. I have yet to receive my refund and noone can tell me when I will receive the credit to my account.

As a paying customer, I expected a basic level of service—at the very least, a confirmation that my reservation exists. Instead, I was left completely in the dark with no way to verify my stay.

Be cautious when using this service. If this is not resolved quickly, I’ll be escalating further.

July 29, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We certainly apologize for your experience and have thoroughly reviewed your case. The matter has since been resolved, and we have reached out directly with an email with all details regarding the resolution and timeframe as well.

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Rated 1 out of 5 stars

Don’t waste time booking with them

Don’t waste time booking with them
Not recommended

July 18, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We certainly apologize for your experience and would be happy to assist. Please contact us and we will glaldy look into your case.

Rated 5 out of 5 stars

Ticketsatwork saved my vacation....

Ticketsatwork saved my vacation with my family. I accidentally purchased 1-day tickets and realized it about an hour later, called the help line and got a customer rep within 5-10mins. They were able to issue me a credit voucher and I was able to order the new tickets for 5 days with them on the phone line to ensure that everything was perfect. 5-stars to them, thank you so much!!!

July 28, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate your excellent five-star rating and great feedback as well. Thank you.

Rated 1 out of 5 stars

Really a zero but that was not an…

Really a zero but that was not an option. Avoid the hassle and steer clear!! You will never get a link to your tickets/purchase, you will hold for hours for incompetent/dishonest customer service and then get denied a refund.
This company is shady -not worth the “discount”!

Order 82883405
FYI I added my order number 2 days ago and I have not heard back.
Looked to file a complaint with the BBB- but not surprisingly this company is not even BBB accredited.

I am positive that the next reply will blame the 3rd party supplier for the fact that the link was uselessly delayed until literally 14 minutes before the start of the show. So we have 14 minutes to realize that we actually have tickets, get dressed and walk the streets of NYC to get into the theater. If you truly investigate you will find that the tickets were NOT used and that we requested a cancellation hours before and were told that we could get a refund by one of your reps.
***If your chosen 3rd party suppliers are shady then do the math-so are you!*** We trusted YOU not your suppliers! Shameful!

Reply from business is not at all true! The link came directly from Plum Benefits at 7:46 PM. Complete and utter dishonesty! I tried to upload a photo of the email.

July 15, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

As a 3rd party the tickets the guest booked came directly from Broadway. We are checking to see if the tickets were sent to the guest before the show. Once we find out what is going on we will advise.

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