"Availability: Up to 24 hours post-purchase" makes it sound like that tickets will only be available for 24 house after purchase. If they mean it will take up to 24 hours for tickets to be secured, th... See more
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TicketsatWork is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.
8517 Southpark Circle, 32819-8532, Orlando, United States
Replied to 100% of negative reviews
Typically replies within 24 hours
Purchase was made 2 1/2 weeks prior to event. After 4 calls (nearly 3 hours in total) within 36 hours of event start and one email saying the transfer was canceled, I finally received the tickets 7 minutes before the start of the event. I live 30 minutes away.

Reply from TicketsatWork
Should anything happen and you need a refund, best of luck trying to obtain it. The hotel that issues the refund due to poor service told me that the third party (tickets at work) make it extremely difficult to get any money back.
The staff at tickets at work are overseas, don't speak clear English, and provide conflicting information on how to obtain your refund. They asked me for pictures of the issue at the hotel, then denied my request. When I opened another ticket, they said that they would need documentation from the hotel (something they initially told me they would collect) showing the refund. When provided them with this documentation, they denied my refund. Stay far far away.

Reply from TicketsatWork
Got 60% off my Sam’s Plus membership. I only paid $60 instead of $110! They also have $20 instead of $50 for the basic one! I just made my purchases. I am so elated.

Reply from TicketsatWork
We were left on the street in NYC with an overbooking, no advance notice.
We arrived at the hotel, got told our reservation was canceled. Customer service told us they would relocate us within 1-3 hours. After more than 4h of waiting (and 1h lost in the waiting line on the phone to reach an agent), still no relocation offered. We were offered to - guess - continue to wait until they will propose us options. It was 9 pm by that time. We booked alternative accommodation at high price by ourselves.
Will not use it again! No ethics

Reply from TicketsatWork
"Availability: Up to 24 hours post-purchase" makes it sound like that tickets will only be available for 24 house after purchase. If they mean it will take up to 24 hours for tickets to be secured, then they sould state that in clearer terms.

Reply from TicketsatWork
First, their support is impossible to reach. Second, prices are in USD, and it wasn't cheaper than other sites. I actually paid more than on another website. Secondly, my mistake for missing the currency, but the site is very inconvenient and gives very few property details, and no way to select your currency. At checkout, I was too frustrated and didn’t notice payment was in USD. They even used a higher conversion rate. I questioned this, but they never replied.
Support experience:
1. Call → on hold 25+ minutes, no answer.
2. Email → reply comes after your trip. I asked about the extra charge, and they just forwarded it to the hotel, who said, “We don’t understand the problem.”
3. Finally hear back, send a complaint → instead of a solution, you get a “How did we do?” feedback email. Maybe answer first, THEN ask that.

Reply from TicketsatWork
Easy to maneuver and a lot of great deals! Love receiving the emails with additional offers I may not be paying attention to in my busy life.

Reply from TicketsatWork
I have used TicketsatWork for years but lately their customer service has declined considerably. Last time I purchased 3 tickets for a concert ($600 total), received only 1 ticket and spent more than 24 hours trying to solve the situation with their customer service to no use. Calls after calls, all I got were excuses and a 'no refundable' answer. So frustrating and disappointing. Never again.

Reply from TicketsatWork
Misleading and deceiving!!!!
The entire checkout process the total SAID $164.50 taxes and fees included.
AFTER I confirm payment, my receipt says $197.75 paid (with $33.25 in taxes).
I took screenshots throughout the payment process just in case something like this happens, but I’m still surprised something did. This is frustrating and disappointing.

Reply from TicketsatWork
I used TicketNetwork to buy concert tickets, and it was an okay experience. The prices were decent, but I did face some issues with the ticket delivery being delayed. Customer service was helpful when I reached out, but it took a little longer than I expected to get everything sorted. Overall, it’s a decent option if you're looking for tickets, but be prepared for possible delays.

Reply from TicketsatWork
TicketsAtWork has always provided me with detailed information and instructions on purchase options at great rates and extremely easy checkouts

Reply from TicketsatWork
Ticketsatwork - is Great. I use the site to purchase movie tickets. I am looking forward to using other ways to discount trips and various items.
Will continue to use.

Reply from TicketsatWork
I booked a hotel through TicketAtWork and paid $333.86. I never received a hotel reservation confirmation number, and when I contacted the hotel directly, they had no record of my booking whatsoever.
This entire situation feels highly suspicious and possibly fraudulent. I reached out to cancel the reservation and requested a full refund due to the fact that no booking exists on the hotel's end. I have yet to receive my refund and noone can tell me when I will receive the credit to my account.
As a paying customer, I expected a basic level of service—at the very least, a confirmation that my reservation exists. Instead, I was left completely in the dark with no way to verify my stay.
Be cautious when using this service. If this is not resolved quickly, I’ll be escalating further.

Reply from TicketsatWork
Don’t waste time booking with them
Not recommended

Reply from TicketsatWork
Ticketsatwork saved my vacation with my family. I accidentally purchased 1-day tickets and realized it about an hour later, called the help line and got a customer rep within 5-10mins. They were able to issue me a credit voucher and I was able to order the new tickets for 5 days with them on the phone line to ensure that everything was perfect. 5-stars to them, thank you so much!!!

Reply from TicketsatWork
Really a zero but that was not an option. Avoid the hassle and steer clear!! You will never get a link to your tickets/purchase, you will hold for hours for incompetent/dishonest customer service and then get denied a refund.
This company is shady -not worth the “discount”!
Order 82883405
FYI I added my order number 2 days ago and I have not heard back.
Looked to file a complaint with the BBB- but not surprisingly this company is not even BBB accredited.
I am positive that the next reply will blame the 3rd party supplier for the fact that the link was uselessly delayed until literally 14 minutes before the start of the show. So we have 14 minutes to realize that we actually have tickets, get dressed and walk the streets of NYC to get into the theater. If you truly investigate you will find that the tickets were NOT used and that we requested a cancellation hours before and were told that we could get a refund by one of your reps.
***If your chosen 3rd party suppliers are shady then do the math-so are you!*** We trusted YOU not your suppliers! Shameful!
Reply from business is not at all true! The link came directly from Plum Benefits at 7:46 PM. Complete and utter dishonesty! I tried to upload a photo of the email.

Reply from TicketsatWork
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