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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the straightforward navigation and ease of use of the website. Many consumers report finding great deals, especially on hotels and theme park tickets, often citing prices better than other well-known travel sites. People also value the discounts offered and the quick and easy booking process. A number of reviewers highlight positive experiences with customer service representatives, who are often described as friendly and helpful, especially when resolving booking issues. However, some reviewers mention issues with the booking process, such as the calendar malfunctioning or the website being slow. Several consumers report unexpected fees added during checkout or discrepancies in pricing. Some people express frustration with difficulties in contacting customer support and with refund processes. A few reviewers also point out inaccuracies in hotel descriptions and problems with payment options.

Based on these reviews

Rated 3 out of 5 stars

"Availability: Up to 24 hours post-purchase" makes it sound like that tickets will only be available for 24 house after purchase. If they mean it will take up to 24 hours for tickets to be secured, th... See more

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Rated 3 out of 5 stars

Hotel descriptions are not very clear or accurate. For example, Margaritaville resort in Orlando - the description states 1 King, yet sleeps 10. Where are the details on the other beds? Are there any... See more

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Rated 3 out of 5 stars

There is a discrepancy in the check out process. When reserving a hotel the grand total price was not the same when transitioning to the check out page. I was charged a different amount immediately a... See more

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Rated 3 out of 5 stars

The site does not accept a master card credit card all the time. Very annoying as I have to use a debit card to book my hotel. This has happened more than once.

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Rated 4 out of 5 stars

Overall, a great experience! We booked a hotel through TicketsatWork and received a 20% discount, which was an excellent deal. The only hiccup was that although four room options appeared to be availa... See more

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Rated 4 out of 5 stars

I initially had a room in my cart with a price of $110 it said with all fees, went to complete my booking with Paypal and it said that there was a price discrepancy to remove the item and try again. I... See more

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Rated 5 out of 5 stars

Took literally only a few minutes. Received an email, opened it, read the offer, clicked on it, took me to the page to review, added to my cart, and then checked out. Received a confirmation like 2 se... See more

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Rated 4 out of 5 stars

I had to keep correcting dates of stay; website had me arriving one day earlier than my input, and leaving one day later than my input. Check out kept screen blank making me wait over five minutes wit... See more

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Rated 5 out of 5 stars

Everything was great until checkout and noticed additional fees. Added taxes make sense but then there are service fees. Reading the terms about these fees don't align to the transaction. It states... See more

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Rated 5 out of 5 stars

I used TicketNetwork to buy concert tickets, and it was an okay experience. The prices were decent, but I did face some issues with the ticket delivery being delayed. Customer service was helpful wh... See more

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Rated 5 out of 5 stars

Easy Experience Website was very easy to access from employee center. I was able to find the best prices for both theme park and hotel tickets! Made life just a little bit easier, which I really appr... See more

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Rated 5 out of 5 stars

Ticketsatwork saved my vacation with my family. I accidentally purchased 1-day tickets and realized it about an hour later, called the help line and got a customer rep within 5-10mins. They were able... See more

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Rated 4 out of 5 stars

Once I figured it out, all steps went well. Except since it doesn't allow seat selection for the show we want to attend, it should have stated to take the printed paper tickets to the box office for... See more

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Rated 5 out of 5 stars

First time using this site for hotel bookings, and it was fantastic! I had shopped 3 other known sites, Expedia, Booking.com and Capital One Travel, this was very easy and found much better deals he... See more

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Rated 4 out of 5 stars

The site is great in terms of clarity of prices, amenities, etc. The search experience was hindered by slow loading times, especially when navigating on the map view. It was frustrating that zooming i... See more

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Rated 5 out of 5 stars

Purchased dining credits for Planet Hollywood. It was $50 worth of dining credits - two $25 credits. I paid $32.50. Saved $17.50 for dinner! I purchased it right at the dining table. Both dining vouch... See more

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Rated 2 out of 5 stars

First, their support is impossible to reach. Second, prices are in USD, and it wasn't cheaper than other sites. I actually paid more than on another website. Secondly, my mistake for missing... See more

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Rated 2 out of 5 stars

Every time I try to book a room at Sonesta in Fresno, CA, on this site, the only room shown to book is "Hearing Accessible Studio Suite Queen". I do want the Studio Suite Queen, but I do not need a... See more

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Rated 2 out of 5 stars

The gift card I bought did not send me a qr code so they wouldn't accept it at the movie theatre. I tried to use the website to see what was wrong but kept getting errors and customer support never re... See more

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Rated 2 out of 5 stars

The problem today is one that has happened before. I do a search for a hotel, select one and add it to my cart, then go to complete my order right away. I enter my credit card details and click to pur... See more

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Rated 4 out of 5 stars

My experience was great and I received the tickets quickly via email however I was disappointed to find that the movie theater matinee prices were much lower than the tickets at work price. I actually... See more

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Rated 2 out of 5 stars

The fact that you charge $15 in fees for a $80 purchase is insane. This is suppose to be a discount employer offered service and you basically charge us what we would pay at full price. I swear someti... See more

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Rated 5 out of 5 stars

We love using TicketsatWork with just about all of our travel needs. We have found them to be exceptionally cheaper for hotel rates, as well as Disney park tickets for our Florida vacations in the pas... See more

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Rated 4 out of 5 stars

Bookings was simple but the calendar to use to select dates does not hold the dates sometimes. By doing this, it could be frustrating having to repeatedly have to update dates. Reviewing rates at va... See more

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Rated 2 out of 5 stars

I bought 4 tickets for Regal plus two small popcorns. I then used the voucher from Tickets at Work to buy the tickets from the Regal app. I then will use the popcorn vouchers at the theater. When you... See more

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Rated 5 out of 5 stars

My husband gave me the wrong travel date for a one night stay over at a resort in Alaska. I called TicketsatWork immediatey and I spoke with Joan. She was able to change his non-refundable reservati... See more

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Rated 4 out of 5 stars

I recently used TicketsAtWork.com to book a hotel, and overall, it was a smooth experience with a few minor drawbacks. Pros: ✅ The website is easy to navigate, and the booking process is s... See more

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Rated 2 out of 5 stars

Please note that I needed one night refunded not the whole stay and they still did not resolve my main issue. Which was to submit a refund for one day , but they were saying I needed to cancel the who... See more

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Rated 2 out of 5 stars

I had to pay for shipping when I was purchasing electronic tickets. Tickets that were being sent directly to my email and weren’t being shipped to my residence. I even called customer service. They we... See more

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Rated 2 out of 5 stars

My fault for not noticing, but when booked i assumed, since I was booking in Canada to another city in Canada through a work perk site in Canada that the amounts would be in Canadian dollars. While t... See more

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Rated 4 out of 5 stars

I had an issue with a booking that I made. It was very difficult to reach somebody and get them to listen. The wait times for a supervisor are long and their front line of customer service is not the... See more

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Rated 5 out of 5 stars

I am using Ticketsatwork for the second time to buy tickets to Flamingo Gardens here in Florida. Regular price is $24 for adult ticket, here i purchase them for $19. $10 saving for 2 tickets that we i... See more

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Rated 5 out of 5 stars

I was able to find a room at a great price near the performance I'm attending. This site is easy to navigate, and I make reservations without delay every time I use it. A little extra perk from my emp... See more

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Rated 2 out of 5 stars

I had to enter the information 5 times. The reason was because I was not entering the phone number with dashes, but the system never tells you what you are doing incorrectly. It just keeps declining... See more

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Rated 3 out of 5 stars

Apple pay/Venmo options did not work in the check out process. Had to submit credit card info twice to complete the transaction

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Rated 5 out of 5 stars

TicketsatWork is great and offer so many discounts and their customer service is top notch. This is such a great site to plan fun and memorable time with both family and friends.

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Rated 5 out of 5 stars

Easy to find what I was looking for, prices were below what I found online, even at a discount, quick response in receiving my tickets via email. Overall very satisfied with this service.

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Rated 4 out of 5 stars

Update: TicketsatWork have kindly refunded my purchase, despite the initial error being mine and, ordinarily, purchases being non-refundable. Thank you. A lesson learnt on my part; always check... See more

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Rated 2 out of 5 stars

Ended up paying a total of ~$1 extra per ticket after the fees from both 'AMC Theatres,' and 'Tickets at Work.' Edit: No, I did not use any extra "services" on the Theatre's website,... See more

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Rated 3 out of 5 stars

I am routinely unable to purchase ticket insurance when making a purchase via the mobile site on iOS Safari. I believe there may be some sort of a sequencing issue where my card is pre-authorized for... See more

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Rated 4 out of 5 stars

Let me be clear- For me 4 stars is really 5. To suggest that there could be absolutely nothing to improve would be a fantasy best left for other users to sell after you purchase discounted ketchup... See more

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Rated 5 out of 5 stars

Ticketsatwork - is Great. I use the site to purchase movie tickets. I am looking forward to using other ways to discount trips and various items. Will continue to use.

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Rated 3 out of 5 stars

I had a promo code which was showing applied for 10 off but the payment kept erroring - it would only go through after the 8th time and that was without the 10 off using BRP0725 A little frustrated!... See more

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Rated 2 out of 5 stars

I did not receive what I ordered. I reserved a "Q6 compact or larger wild car or similar" and I received a Hyundai venue. Something is very wrong there.

Company replied

Rated 5 out of 5 stars

Easy to maneuver and a lot of great deals! Love receiving the emails with additional offers I may not be paying attention to in my busy life.

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Rated 5 out of 5 stars

The ease in selecting and ordering tickets and how fast I received my tickets in my email box! WooHoo!

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Rated 5 out of 5 stars

I Love the promotions and discounts they have for members. Its a quick and easy process when your searching and checking out.

Company replied

Rated 5 out of 5 stars

The ordering of the ticket was easy and seamless! Now, let's hope we rec'd them as they are said to be delivered!

Company replied

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Company details

  1. Corporate Entertainment Service

Written by the company

TicketsatWork is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

979 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


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Rated 1 out of 5 stars

terrible purchasing agreement

terrible purchasing agreement; I paid for the initial one year membership and I'm forced to submit a credit card for renewal only to be charged twice; false complimentary card advertisement. I'm cancelling this mess immediately!

July 25, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

Sam's Club would want you to do that once you create the membership as advised. However once the membership is made you can turn off the auto-renew when you go into the club App. If you need assistance please call us.

Rated 5 out of 5 stars

TicketsatWork is great and offer so…

TicketsatWork is great and offer so many discounts and their customer service is top notch. This is such a great site to plan fun and memorable time with both family and friends.

July 25, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the kind feedback. Thank you so much and enjoy all the deals.

Rated 4 out of 5 stars

I had to keep correcting dates of stay

I had to keep correcting dates of stay; website had me arriving one day earlier than my input, and leaving one day later than my input. Check out kept screen blank making me wait over five minutes with no response, other than showing "screen blank" for url when I tried to do so via PayPal! Three successive tries with same results, plus I had to start process all over each time. Would have given 5 Stars except for this hassle!

July 22, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

Please call us or provide us with an order number, and we will see what we can do to assist you with the booking you made.

Rated 5 out of 5 stars

Great

Straight forward and easy to navigate. Great deals too!

July 21, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the awesome feedback. Thank you and enjoy.

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Rated 1 out of 5 stars

*DO NOT USE THEM* The worst experience

I booked a hotel and when we arrived to check in, the hotel had no record at all of our reservation. I called TicketsatWork and was put through the worst customer experience I've ever had. They failed to send the correct confirmation number to the hotel and instead of resolving that issue while I was on the phone, they put in a ticket and told me it would take 1-3 hours. 2 hours later, I was still waiting. I called back and they wanted to put me through the same exact process. In an email they sent to me, it said their policy was to send the confirmation to the hotel up to 7 days prior to my arrival. They failed to do this and I spent half of my first vacation day trying to resolve an issue that never should have happened. On top of that, they are refusing to make it right and give me any kind of refund. DO NOT USE THEM. They actually DON'T save you any money either. I found out I could have booked at the hotel on the same day for LESS than what I paid booking through TicketsatWork. It's as close to a SCAM as you can get..

July 17, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize and spoke with the front desk manager who advised that they do not get the check in names from the back office until the exact time of check in. They were able to get the guest checked in before the initial check in time and we apologize on their operations. Our service team did provide the guest a gift card due to the wait and we apologize that the hotel had to wait on the check in name from the back office when we reached out. She was able to check in to the hotel and we confirmed that on the date of check-in.

Rated 5 out of 5 stars

Easy to find what I was looking for

Easy to find what I was looking for. I compared discounts with the other site and it was a good discount. Easy to check out

July 19, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the awesome feedback. Thank you so much and enjoy all the deals.

Rated 5 out of 5 stars

It was quick and painless

It was quick and painless! I liked the multiple payment options available

July 16, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the awesome feedback. Thank you so much and enjoy all the deals.

Rated 5 out of 5 stars

easy to navigate

the website is super user friendly and easy to navigate and search for what you are looking for and get what you need.

July 16, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the awesome feedback. Thank you so much and enjoy all the deals.

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Rated 1 out of 5 stars

Sams Club Travel Cancellation Attempts

I booked a hotel room through Sams Club Travel. Paid in full to take advantage of the supposed good price. I ended up finding it cheaper to bundle with a flight somewhere else. Plainly states on wesite that there is no cancellation fee up until 3 days before the stay. So I call to cancel an get a refund. I guess it must be 1995 still, because you cannot cancel online. I told the rep my name and order number. He said he cannot find it. 3x, I repeated myself to this rep who spoke perfect english. I am reading my confirmation email verbatim. I even offered to sent this person the email I recieved as confirmation. He said "no" they cannot do that. I need to get the correct order number and name, he says. We literally went round and roud for 15 minutes before I ask for a manager. I was put on a "brief hold " for another 15 minutes while they try to contact a manager. Then a totally different rep comes on and I had to explain the situation over again, but they could not help! I have to get tranferred back to the original rep. When he finally gets back on the line, he says a manager isn't available and asks if one can call me back. (ya, right!) "Nope, I'm getting this resolved now" So now back the the circle jerk. "Can you tell me your name and order number again?" WTF. I did. This time I added my middle name just because I was getting furious. Well wouldn't you know it he found it. OMG. Apparently, he was looking at my name as it appeared on the credit card, which included my middle initial. Really. A middle initail is all you really needed or were you just being a d-bag, because I was cancelling. Thanks from a Sams Club member for almost 20 years. I will never use their travel service again because of you.

April 2, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We sincerely apologize for the frustration and inconvenience you experienced while trying to cancel your hotel reservation through Sam's Club Travel. Your feedback is very important to us, and we are sorry that the process did not meet your expectations. We would like to help address this matter as quickly as possible. Please contact us directly at your earliest convenience so we can assist you further. Thank you for bringing this to our attention, and we appreciate your many years as a Sam's Club member.

Rated 3 out of 5 stars

I had a promo code which was showing…

I had a promo code which was showing applied for 10 off but the payment kept erroring - it would only go through after the 8th time and that was without the 10 off using BRP0725
A little frustrated!

July 10, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize for your experience and would be happy to look into the matter. Please contact us and we will gladly assist further.

Rated 1 out of 5 stars

Don't use Sam's club travel

This company is behind the tickets booked thru Sam's club travel.
I booked a 2 day hotel and had to check out early due to work related issues.
Basically, after agreeing that I will get a refund if the hotel agreed no one called the hotel and they are refusing a refund saying that the hotel partner refused. what a bunch of crock...
Stay away from Sam's club travel powered by ebg.
Its a scam.
Book directly from the hotels even if its more expensive. These guys will steal your money if anything happens. All their policies are in their favor.

July 2, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We sincerely apologize for your experience. We understand how important this is and have addressed the matter directly. We’ve also reached out to provide you with an update. Thank you for your patience.






Rated 2 out of 5 stars

I did not receive what I ordered

I did not receive what I ordered. I reserved a "Q6 compact or larger wild car or similar" and I received a Hyundai venue. Something is very wrong there.

July 4, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We are very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused. Your feedback is important to us, and we want to address this issue as quickly as possible. Please contact us directly with your booking details and our team will review your case right away.






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Rated 5 out of 5 stars

Love the movie tickets :)

I love the Movie ticket bundles :) perfect for me and my kiddo!

July 5, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate your excellent five rating and wonderful feedback. Thank you.

Rated 2 out of 5 stars

system error

I booked a different room yesterday at a lower rate and the system did not process it, tried again today and the rate had gone up 60 dollars, had to get a different room

July 1, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize you were not able to get the hotel booking $60 less as the room more than likely sold out. We located your order and still seen where you are saving compared to the actual hotel room rate. We will be more than happy to go over your rate that you are paying compared to each room night. Please call us back or reach out to our customer service team.

Rated 1 out of 5 stars

It’s been 4 days short of a month &…

It’s been 4 days short of a month & still haven’t received a refund I keep getting the give is 72 hrs runaround it should never take that long to do a refund when the hotel manager is on record stating that she already approved it weeks ago I feel like I got scammed

EDIT :Order # 82815725

June 5, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

Our social media manager reached out to the supplier and will process a full refund for you. We apologize the hotel had 2 bookings for you which we thin is very odd and will investigate this matter clearly with them as well. You will see your refund in 1 to 3 business days.

Rated 1 out of 5 stars

Bad Business...

I started ordering 3 tickets at a 30% discount rate to take my kids to Discovery Cove . I got interrupted to go to a meeting. When I came back, the tickets had timed out. I was told that the price I was trying to get was no longer available, and that I would need to start over, which I did. BUT, I did NOT get the 30% discount that I originally was going to get, Bad business.

July 1, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize the guest added it to the cart and never paid for it. Due to the price and the popularity of the venue, tickets can sell out quickly, and we do apologize that the tickets are no longer available for the price the guest saw it. If our guests see a great deal it is best to get it right away before the promotion sells out.

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Rated 5 out of 5 stars

Daniel was my customer representative…

Daniel was my customer representative and he was great and very patient for me to put my information in on my phone to make sure that my order went through and I thought that was very good customer service

June 29, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the awesome feedback. Thank you and enjoy all the deals.

Rated 5 out of 5 stars

I feel this was a good experience

I feel this was a good experience, because the last time I used tickets at work I got ripped off and never was refunded due to false advertisement!

June 29, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize that you had a previous issue, and a good one currently. Please provide us with the order number for the one you had an issue and we will investigate this matter to see what happened.

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