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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the straightforward navigation and ease of use of the website. Many consumers report finding great deals, especially on hotels and theme park tickets, often citing prices better than other well-known travel sites. People also value the discounts offered and the quick and easy booking process. A number of reviewers highlight positive experiences with customer service representatives, who are often described as friendly and helpful, especially when resolving booking issues. However, some reviewers mention issues with the booking process, such as the calendar malfunctioning or the website being slow. Several consumers report unexpected fees added during checkout or discrepancies in pricing. Some people express frustration with difficulties in contacting customer support and with refund processes. A few reviewers also point out inaccuracies in hotel descriptions and problems with payment options.

Based on these reviews

Rated 3 out of 5 stars

"Availability: Up to 24 hours post-purchase" makes it sound like that tickets will only be available for 24 house after purchase. If they mean it will take up to 24 hours for tickets to be secured, th... See more

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Rated 3 out of 5 stars

Hotel descriptions are not very clear or accurate. For example, Margaritaville resort in Orlando - the description states 1 King, yet sleeps 10. Where are the details on the other beds? Are there any... See more

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Rated 3 out of 5 stars

There is a discrepancy in the check out process. When reserving a hotel the grand total price was not the same when transitioning to the check out page. I was charged a different amount immediately a... See more

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Rated 3 out of 5 stars

The site does not accept a master card credit card all the time. Very annoying as I have to use a debit card to book my hotel. This has happened more than once.

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Rated 4 out of 5 stars

Overall, a great experience! We booked a hotel through TicketsatWork and received a 20% discount, which was an excellent deal. The only hiccup was that although four room options appeared to be availa... See more

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Rated 4 out of 5 stars

I initially had a room in my cart with a price of $110 it said with all fees, went to complete my booking with Paypal and it said that there was a price discrepancy to remove the item and try again. I... See more

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Rated 5 out of 5 stars

Took literally only a few minutes. Received an email, opened it, read the offer, clicked on it, took me to the page to review, added to my cart, and then checked out. Received a confirmation like 2 se... See more

Company replied

Rated 4 out of 5 stars

I had to keep correcting dates of stay; website had me arriving one day earlier than my input, and leaving one day later than my input. Check out kept screen blank making me wait over five minutes wit... See more

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Rated 5 out of 5 stars

Everything was great until checkout and noticed additional fees. Added taxes make sense but then there are service fees. Reading the terms about these fees don't align to the transaction. It states... See more

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Rated 5 out of 5 stars

I used TicketNetwork to buy concert tickets, and it was an okay experience. The prices were decent, but I did face some issues with the ticket delivery being delayed. Customer service was helpful wh... See more

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Rated 5 out of 5 stars

Easy Experience Website was very easy to access from employee center. I was able to find the best prices for both theme park and hotel tickets! Made life just a little bit easier, which I really appr... See more

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Rated 5 out of 5 stars

Ticketsatwork saved my vacation with my family. I accidentally purchased 1-day tickets and realized it about an hour later, called the help line and got a customer rep within 5-10mins. They were able... See more

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Rated 4 out of 5 stars

Once I figured it out, all steps went well. Except since it doesn't allow seat selection for the show we want to attend, it should have stated to take the printed paper tickets to the box office for... See more

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Rated 5 out of 5 stars

First time using this site for hotel bookings, and it was fantastic! I had shopped 3 other known sites, Expedia, Booking.com and Capital One Travel, this was very easy and found much better deals he... See more

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Rated 4 out of 5 stars

The site is great in terms of clarity of prices, amenities, etc. The search experience was hindered by slow loading times, especially when navigating on the map view. It was frustrating that zooming i... See more

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Rated 5 out of 5 stars

Purchased dining credits for Planet Hollywood. It was $50 worth of dining credits - two $25 credits. I paid $32.50. Saved $17.50 for dinner! I purchased it right at the dining table. Both dining vouch... See more

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Rated 2 out of 5 stars

First, their support is impossible to reach. Second, prices are in USD, and it wasn't cheaper than other sites. I actually paid more than on another website. Secondly, my mistake for missing... See more

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Rated 2 out of 5 stars

Every time I try to book a room at Sonesta in Fresno, CA, on this site, the only room shown to book is "Hearing Accessible Studio Suite Queen". I do want the Studio Suite Queen, but I do not need a... See more

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Rated 2 out of 5 stars

The gift card I bought did not send me a qr code so they wouldn't accept it at the movie theatre. I tried to use the website to see what was wrong but kept getting errors and customer support never re... See more

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Rated 2 out of 5 stars

The problem today is one that has happened before. I do a search for a hotel, select one and add it to my cart, then go to complete my order right away. I enter my credit card details and click to pur... See more

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Rated 4 out of 5 stars

My experience was great and I received the tickets quickly via email however I was disappointed to find that the movie theater matinee prices were much lower than the tickets at work price. I actually... See more

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Rated 2 out of 5 stars

The fact that you charge $15 in fees for a $80 purchase is insane. This is suppose to be a discount employer offered service and you basically charge us what we would pay at full price. I swear someti... See more

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Rated 5 out of 5 stars

We love using TicketsatWork with just about all of our travel needs. We have found them to be exceptionally cheaper for hotel rates, as well as Disney park tickets for our Florida vacations in the pas... See more

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Rated 4 out of 5 stars

Bookings was simple but the calendar to use to select dates does not hold the dates sometimes. By doing this, it could be frustrating having to repeatedly have to update dates. Reviewing rates at va... See more

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Rated 2 out of 5 stars

I bought 4 tickets for Regal plus two small popcorns. I then used the voucher from Tickets at Work to buy the tickets from the Regal app. I then will use the popcorn vouchers at the theater. When you... See more

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Rated 5 out of 5 stars

My husband gave me the wrong travel date for a one night stay over at a resort in Alaska. I called TicketsatWork immediatey and I spoke with Joan. She was able to change his non-refundable reservati... See more

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Rated 4 out of 5 stars

I recently used TicketsAtWork.com to book a hotel, and overall, it was a smooth experience with a few minor drawbacks. Pros: ✅ The website is easy to navigate, and the booking process is s... See more

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Rated 2 out of 5 stars

Please note that I needed one night refunded not the whole stay and they still did not resolve my main issue. Which was to submit a refund for one day , but they were saying I needed to cancel the who... See more

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Rated 2 out of 5 stars

I had to pay for shipping when I was purchasing electronic tickets. Tickets that were being sent directly to my email and weren’t being shipped to my residence. I even called customer service. They we... See more

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Rated 2 out of 5 stars

My fault for not noticing, but when booked i assumed, since I was booking in Canada to another city in Canada through a work perk site in Canada that the amounts would be in Canadian dollars. While t... See more

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Rated 4 out of 5 stars

I had an issue with a booking that I made. It was very difficult to reach somebody and get them to listen. The wait times for a supervisor are long and their front line of customer service is not the... See more

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Rated 5 out of 5 stars

I am using Ticketsatwork for the second time to buy tickets to Flamingo Gardens here in Florida. Regular price is $24 for adult ticket, here i purchase them for $19. $10 saving for 2 tickets that we i... See more

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Rated 5 out of 5 stars

I was able to find a room at a great price near the performance I'm attending. This site is easy to navigate, and I make reservations without delay every time I use it. A little extra perk from my emp... See more

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Rated 2 out of 5 stars

I had to enter the information 5 times. The reason was because I was not entering the phone number with dashes, but the system never tells you what you are doing incorrectly. It just keeps declining... See more

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Rated 3 out of 5 stars

Apple pay/Venmo options did not work in the check out process. Had to submit credit card info twice to complete the transaction

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Rated 5 out of 5 stars

TicketsatWork is great and offer so many discounts and their customer service is top notch. This is such a great site to plan fun and memorable time with both family and friends.

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Rated 5 out of 5 stars

Easy to find what I was looking for, prices were below what I found online, even at a discount, quick response in receiving my tickets via email. Overall very satisfied with this service.

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Rated 4 out of 5 stars

Update: TicketsatWork have kindly refunded my purchase, despite the initial error being mine and, ordinarily, purchases being non-refundable. Thank you. A lesson learnt on my part; always check... See more

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Rated 2 out of 5 stars

Ended up paying a total of ~$1 extra per ticket after the fees from both 'AMC Theatres,' and 'Tickets at Work.' Edit: No, I did not use any extra "services" on the Theatre's website,... See more

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Rated 3 out of 5 stars

I am routinely unable to purchase ticket insurance when making a purchase via the mobile site on iOS Safari. I believe there may be some sort of a sequencing issue where my card is pre-authorized for... See more

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Rated 4 out of 5 stars

Let me be clear- For me 4 stars is really 5. To suggest that there could be absolutely nothing to improve would be a fantasy best left for other users to sell after you purchase discounted ketchup... See more

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Rated 5 out of 5 stars

Ticketsatwork - is Great. I use the site to purchase movie tickets. I am looking forward to using other ways to discount trips and various items. Will continue to use.

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Rated 3 out of 5 stars

I had a promo code which was showing applied for 10 off but the payment kept erroring - it would only go through after the 8th time and that was without the 10 off using BRP0725 A little frustrated!... See more

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Rated 2 out of 5 stars

I did not receive what I ordered. I reserved a "Q6 compact or larger wild car or similar" and I received a Hyundai venue. Something is very wrong there.

Company replied

Rated 5 out of 5 stars

Easy to maneuver and a lot of great deals! Love receiving the emails with additional offers I may not be paying attention to in my busy life.

Company replied

Rated 5 out of 5 stars

The ease in selecting and ordering tickets and how fast I received my tickets in my email box! WooHoo!

Company replied

Rated 5 out of 5 stars

I Love the promotions and discounts they have for members. Its a quick and easy process when your searching and checking out.

Company replied

Rated 5 out of 5 stars

The ordering of the ticket was easy and seamless! Now, let's hope we rec'd them as they are said to be delivered!

Company replied

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Company details

  1. Corporate Entertainment Service

Written by the company

TicketsatWork is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

978 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars

Volume reservation

I needed to book 3 different rooms with different dates and wanted to pay for them altogether, but I could only find 2 of the rooms I needed and I also had to book at 2 different Hotels. In addition it was for a non-profit and there is nowhere to take of the tax with entering your Tax ID #.

October 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Didn’t provide service, charged me anyway

Back in June 2025, I made a car rental reservation via ticketsatwork.com - when I arrived at their partner car rental agency, I was not given a car, through no fault of my own.
They still charged me.
I have been in constant email and phone communication with them, I have jumped through every requirement they've asked for. Including getting the car rental manager to send me written authorization that he in fact did not rent me a car and that I shouldbe getting a refund. And now for the last four weeks, they don’t even return my emails.
I should have never been charged, and it’s crazy. I’ve
had to go four months trying to get them to refund
the money they should’ve never charged me in the
first place.

June 25, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize and are investigating this matter with the supplier and the rental company. Once we get an answer on this matter we will definitely let you know. Thank you.

Rated 1 out of 5 stars

A discount wasn't applied

A discount wasn't applied. I paid more than what the original vendor/venue is charging! Also, it didn't show the different prices (the original price & the discounted price)! It was VERY misleading! I would like a refund and/or credit please!

October 21, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize you did not get the discount you were expecting. Please provide us an order number and we will look into this issue.

Rated 1 out of 5 stars

Overcharged by TAW for a Hotel Reservation

We made a hotel reservation for an anniversary vacation, Tickets at Work cancelled the original reservation stating the partner would not honor the price ($1586.60). The next day we remade the reservation and it was verified, at a higher price ($1810.64), still at a discount from anything else we could find.

We arrived and had a great time for vacation, the issue arose when we got the bill from the Hotel. The Hotel charge was less than both numbers above ($1479.48).

When we finally got home a week later, I called Tickets at Work to as about a refund of the difference. The operator I talked to first said it was a difference in fees, then he said it was a difference in taxes. It took over an hour to get a ticket opened to have the issue looked at (Ticket 7027692).

I provided an actual copy of the hotel bill to Tickets at Work for the ticket. Tonight I get an e-mail that says that the ticket is closed because the hotel refused the refund.

Why should the hotel be asked to provide the refund when Tickets at Work made the overcharge of $331.15?

I have called to have the ticket reopened, but I am not hopeful at all that this will be refunded.

October 5, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

As a third-party booking partner, we work with trusted suppliers who hold direct agreements with hotels. In these arrangements, the hotel invoices the supplier—not the guest or us—at a confidential, contracted wholesale rate. This rate often includes additional fees or adjustments that are not itemized on the guest’s receipt, as it reflects the commercial terms between the hotel and the supplier.

In this case, I’ve reviewed the booking thoroughly, and I can confirm that the guest was charged correctly based on the agreed retail rate. The receipt the guest received appears to be the supplier’s invoice, which unfortunately was shared in error. Since it’s not intended for guest review, it may understandably cause confusion.

That said, I completely understand the guest’s concerns, and I genuinely apologize for the misunderstanding. Unfortunately, because the billing was accurate and aligned with the supplier’s contract, neither the hotel nor the supplier is able to approve a refund.

If the guest would like further clarification, the hotel can confirm that the reservation was billed through a supplier at a contracted rate and that the guest was not overcharged.

Rated 4 out of 5 stars

Good over all

I initially had a room in my cart with a price of $110 it said with all fees, went to complete my booking with Paypal and it said that there was a price discrepancy to remove the item and try again. I did so and it seemed the price had gone up to $120 in less than a few minutes. So, I exited the site and went back in the price was again $110. I booked it but it was so confusing. I've never had an issue when booking anything on this site. Always

October 15, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

Thank you for reaching out, and we sincerely apologize for the confusion and inconvenience you experienced during your recent booking.

It sounds like there was an unexpected price fluctuation during checkout, and we understand how frustrating and confusing that must have been—especially since you've never had issues booking with us before. We truly appreciate your patience and persistence in completing the reservation.

Price discrepancies like the one you encountered can sometimes occur due to real-time updates from our partners or temporary sync issues, particularly when using third-party payment platforms like PayPal. That said, your feedback is incredibly valuable, and we’ve escalated this to our technical team to ensure it’s investigated and addressed.

We're grateful for your continued trust and loyalty, and we're glad to hear you were ultimately able to secure the booking at the original price. If there's anything else we can do to help or if you have further concerns, please don’t hesitate to reach out.

Warm regards,

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Rated 1 out of 5 stars

Not a discount!

Not a discount!
Purchased tickets thinking I was getting them at a better price than from the park office itself.
Only saved $3.35 and missed out on buying added options that the park offered.... Order# 104993993

October 12, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We're sorry to hear that your experience didn't meet expectations.
We always strive to offer our guests the best available rates online, which are typically lower than our gate prices. If you'd like us to review your booking, please provide your order number and we’ll be happy to compare and go over the details with you.

Rated 5 out of 5 stars

Great job no issues was very…

Great job no issues was very streamlined and easy to use no problems

October 11, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the awesome feedback. Thank you so much and enjoy all the deals.

Rated 4 out of 5 stars

Ticketsatwork Review

Overall, a great experience! We booked a hotel through TicketsatWork and received a 20% discount, which was an excellent deal. The only hiccup was that although four room options appeared to be available, the site only allowed booking for rooms at the lowest price shown on the main page. Because of that, I wasn’t able to reserve the exact room I wanted, even though it would have cost just a few dollars more.

October 8, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We hope you have a great stay at the hotel and apologize you did not find the room you wanted. Please enjoy all the great deals and thank you for your feedback.

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Rated 3 out of 5 stars

The site does not accept a master card…

The site does not accept a master card credit card all the time. Very annoying as I have to use a debit card to book my hotel. This has happened more than once.

October 6, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize that your card did not work. Please reach out to us, and our specialized sales agents will be more than happy to assist you.

Rated 5 out of 5 stars

Took literally only a few minutes

Took literally only a few minutes. Received an email, opened it, read the offer, clicked on it, took me to the page to review, added to my cart, and then checked out. Received a confirmation like 2 seconds later! Amazing.

October 6, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the awesome feedback. Thank you so much and enjoy all the wonderful deals.

Rated 5 out of 5 stars

Easy to use

Easy to use! Great deals!

October 3, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the awesome feedback. Thank you and enjoy.

Rated 1 out of 5 stars

There was an issue with a purchase and…

There was an issue with a purchase and getting someone through customer service has been a nightmare! I still have not been helped. I would not recommend!!

October 2, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize you have not been assisted. Can you please provide us an order number and we can assist.

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Rated 1 out of 5 stars

Cinemark site did not accept ticket code

Cinemark site did not match instructions and would not take ticket code; so, feel a waste of time and money. Had to buy tickets through site and these are not useful.

October 2, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize that they did not take your ticket. Please provide us with an order number and we will look into this matter.

Rated 1 out of 5 stars

If it was possible to rate them -5 I would

If it was possible to rate them negatively I would. Spent over 2 hours on the phone trying to get ahold of my concert tickets, never did get them. Now they're refusing to refund the money. DO NOT DO THIS.

ETA - They replied below but I've already been following this issue with them for a MONTH. They said they would make a decision in 72 hours! They will not help me. The below is a PR exercise. DO NOT, DO NOT USE THIS SERVICE.

August 30, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We apologize you did not get the tickets. Please provide us the order number and we will gladly look into this issue.

Rated 1 out of 5 stars

Avoid at all costs. Ripoff artists at work

Ripoff artists at work. Sold me Disneyland tickets at an inflated price with worthless dining dollars that are not accepted anywhere.

You’re better off buying directly from Disneyland. Don’t trust these scammers.

September 28, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We're very sorry to hear about your experience and truly apologize for any frustration this has caused. We always aim to offer competitive pricing and clear value, and it's disappointing to hear we missed the mark in your case.

To help us look into this further and make things right, could you please provide your order number? We want to better understand what happened and ensure we address your concerns properly.

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Rated 5 out of 5 stars

The ease in selecting and ordering…

The ease in selecting and ordering tickets and how fast I received my tickets in my email box! WooHoo!

September 26, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the awesome feedback. Enjoy all the wonderful deals.

Rated 5 out of 5 stars

The fact that you saved me over $200

The fact that you saved me over $200! I have been hard-pressed to find a discount of this kind. This is amazing to me.

September 24, 2025
Unprompted review
TicketsatWork logo

Reply from TicketsatWork

We appreciate the kind feedback. Thank you so much and enjoy all those wonderful deals.

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