Spring GDS - Global Reviews 806

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of the company. People are particularly unhappy with the delivery service, citing significant delays and a lack of updates. Consumers also report issues with contacting the company, noting the absence of effective communication channels. Furthermore, reviewers express frustration with their orders, mentioning problems such as lost packages and items being sent to the wrong location. The overall consensus is that the service provided is subpar, with many customers questioning the company's competence. The location of packages is also a recurring concern, with individuals struggling to track their shipments and receiving little to no assistance from the company.

Based on these reviews

Rated 1 out of 5 stars

There is Contact Us link on their website (no telephone number) but if you fill this out you are wasting your time. GSD simply cannot be bothered to respond and clearly do not value their unfortunate... See more

Rated 1 out of 5 stars

The worst delivery service ever! I have never had any experience with them until last month when I placed two orders on one of the UK sites and they use this service. Two out of two!!!! parcels arrive... See more

Rated 1 out of 5 stars

Been waiting 26 days for my delivery and tracking has not updated for 17 days. no way to contact this company. Dont ever use them if you want to receive a timely delivery.

Rated 1 out of 5 stars

Spring-GDS must be the worst courier you can possibly get in Europe. Long delays in shipping, and no explanations. No attempts at contacts answered. You can write to a stupid robot, and repeatedly get... See more

Rated 3 out of 5 stars

Shipped an item from somewhere in the EU - Spain probably via Spring GDS the company I bought item off said time to UK would be 5 to 7 working days - it was 8 day before they handed it off to the Roy... See more

Rated 1 out of 5 stars

I ordered some goods from SmashInn and for some reason they havent managed to sort the dleivery process out. On this occassion they used Spring. My goods sat in their sorting office for 5 days without... See more

Rated 1 out of 5 stars

No idea where my parcel is. It was going from Spain to Italy. The link provided for Spring gives the option to put in the tracking number but the "enter" button doesn't work, and nothing happens so th... See more

Rated 1 out of 5 stars

Super unfriendly customer service Rep. if you obviously don’t want to help / be contacted - don’t offer a number. Packet apparently delivered but no one knows where.

Rated 1 out of 5 stars

This is the company that TradeInn use to send items. If you 1. Want your parcel quickly (as per the advertised date on TradeInn Site) 2. Need up to date information on tracking 3. Expect the... See more

Rated 1 out of 5 stars

Expensive and slow. On top of that information about the shipping and transition is totally missing or many days after. Is like they use runners to get back to someone in the office that can put in th... See more

Rated 1 out of 5 stars

If I could give zero stars I would. Extremely slow delivery and then when it finally arrived I needed a pin to retrieve item but no emails or texts contained pin so my parcel is in a drop point across... See more

Rated 1 out of 5 stars

Absolutely shocking, tracking has changed multiple times in the past week, my parcel should of been here Friday last week and know it says “7 days” each day it rises and the parcel has apparently been... See more

Rated 1 out of 5 stars

SLOW AF! My parcel took over a week to leave Spain and another week later it's still only half way to the destination country in Europe, this is by far the slowest delivery company I have ever dealt w... See more

Rated 1 out of 5 stars

Virtually uncontactable and the email messages you receive are also very poor and tell you nothing. Do not use this company if you can avoid it

Rated 1 out of 5 stars

Very bad service, no tracking, no status information. Ordered by Amazon!!! Sehr schlechter Service von Amazon und Spring GDS, keine Tracking Info, keine Sendungsnummer - nichts.

Rated 1 out of 5 stars

Their online tracking system says that my parcel was delivered to the pick up point. I sent an email asking where the pick up point was. I received an email telling me they "cannot help you with t... See more

Rated 1 out of 5 stars

Tracking was beyond useless. You can not get in contact with them. They claim they tried to deliver my package, since I could not pick it up at a drop off point, I have no reason to believe they wer... See more

Rated 1 out of 5 stars

My parcel was sent to the wrong COUNTRY! I noticed it in time by checking tracking number and tried to contact them (contact form, email, Facebook, phone), but there was no way to reach anybody. Just... See more

Rated 1 out of 5 stars

Terrible company. I ordered something from a smaller website that uses spring to deliver and I ordered it on April 28th. It was supposed to arrive around the 1st or the 2nd but it got lost at the tran... See more

Rated 1 out of 5 stars

They moved up the delivery date (yay), but no one home: no note, not left at door/safe space, not taken to collection point (do they have any..?). "Article returned to sender." -> I contact s... See more

Rated 1 out of 5 stars

I expected a package, to present, at 18th of december. Yesterday the package turned out be lost, and obviously wasn't been delivered at all. Today, 28th december, my package is arrived, 10 days in lat... See more

Rated 1 out of 5 stars

Just horrible. They are impossible to contact and redirects you everywhere else, whilst they are the only problem, the "attempted delivery" trick is so pathetic and sad, give me a break.

Rated 1 out of 5 stars

It took 22 days for a delivery of a small parcel within the EU. What a joke of a courier service. A courier on foot would have been way faster...

Rated 1 out of 5 stars

I ordered a seatpost and all of the sudden a week after the delivery expectancy, they said the package was unable to be delivered. It should’ve been here by now. They told me to contact them, or else... See more

Rated 1 out of 5 stars

I placed an order in Cult Beauty on May 2nd. The parcel arrived in the Netherlands on May 6th and until this day (May 15th) still is marked as departed from the Netherlands with no updates. It was sup... See more

Rated 1 out of 5 stars

I was there all day. Nevertheless, the delivery man never knocked or rang at the door. Instead, he dropped a card in my mailbox asking to go pick up my parcel at 2km from my home. Bad service.

Rated 1 out of 5 stars

Worst company ever. I sent them an email 2 weeks ago with no reply. I sent another email 3 days ago, NO REPLY again.. They've lost my parcel. This company cannot be trusted. Very unreliable.

Rated 1 out of 5 stars

My order has been stuck 2 weeks now with no update at all I’m shipping to Slovakia , what even is this shipping company 🙏 .

Rated 1 out of 5 stars

I have waited my parcel for three weeks , Im asking for the help from GDS website and there is no reply , I don't know how long should I have to wait for the parcel ,

Rated 1 out of 5 stars

This is the worst courier company.My parcel is supposed to come from Netherlands to Bangladesh. 21 days passed, my product is still in Netharlands.I wish I could give them -0 star…but I do not have th... See more

Rated 1 out of 5 stars

This company is a complete scam before 2025 all my package get delivered after January 2025 postnl partnered with this trash company spring and I already have two packages not delivered

Rated 1 out of 5 stars

Spring Global is the worst postal service I have ever come in contact with, by far! It’s less than a 50% chance that You’ll ever get stuff that’s send with Global. I will gladly pay twice as much for... See more

Rated 1 out of 5 stars

lost my shipment three times in a row already, somehow all my parcels just mysteriously disappear after arriving in the country this is a scam at this point

Rated 1 out of 5 stars

Hi i am waiting on a small parcel to be shipped to me in Ireland from France. Tracking number 6F5100015921 its been 8 working days has passed. stuck in NL transit hub no updates the last week. Its... See more

Rated 1 out of 5 stars

They lost my package and no one seems to know what happened to it. I ended up getting a refund close to March when my order was placed in December!!!

Rated 1 out of 5 stars

I would like to know where my package is and when it’s expected to be here. It’s been in transit for the last 6 days to the US without any update whatsoever. I highly doubt it takes that long to ship... See more

Company replied

Rated 1 out of 5 stars

Hello. My order from Spain to Sweden has now been stuck for over 10 days in state "IN TRANSIT - EXPORTED, The item has been processed in the country of destination". But according to the lo... See more

Company replied

Rated 1 out of 5 stars

3SDOKC0582997 my tracking number It is not updated in over 28 days . I ordered from smashinn and their service and yours is the worst. After I read so many more reviews like mine I believe we are... See more

Company replied

Rated 2 out of 5 stars

It's over a month i placed an order but yet to get it. I understand covid 19 has its impact on deliveries but this is way too long. This is my first experience with you. To be fair i won't write yo... See more

Company replied

Rated 1 out of 5 stars

Ordered from Snowinn, my package took 8 days to get from Spain to NL, and now has been in limbo for 10 days. If not received by the weekend it's useless to me. I figured $60 shipping would be relative... See more

Company replied

Rated 1 out of 5 stars

Ordered a racket from Spain on June 30th. Got to "Spring GDS" on July 1st and arrived in Sweden on July 7th according to tracking site and has been "In Transit...in depot" ever since (and today i... See more

Company replied

Rated 1 out of 5 stars

I have been waiting for a month for my package from Spain to Israel, and so far there has been no update. A week ago I have sent a support ticket which was supposed to get a response in 2 days, but I... See more

Company replied

Rated 1 out of 5 stars

An item I purchased on eBay was scheduled to be delivered to my home in Spain by this company, the item never arrived. I have had any communication whatsoever from 'Spring Global Mail', no card throu... See more

Rated 2 out of 5 stars

I have a package that was sent to me on the 1st of December and it is in transit since the 4th of December. It is currently the 16th. the sender told be that there is no status on it so the "packa... See more

Company replied

Rated 2 out of 5 stars

Initial review: one star First update was on the 1st, 6 days later still in transit in Spain. Was very concerned of the whereabouts of my parcel after seeing all previous reviews and I needed the... See more

Company replied

Rated 2 out of 5 stars

Order number: 18750386 Ordered on 2020-08-22 Trracking number: LT272331501NL Said it should be exported on the 27th of august yet it has only gone through 2 stages out of 5. Please let me know wher... See more

Company replied

Rated 1 out of 5 stars

First package and failure xD WHat a tragic company..... THey hav eproblems to deliver package... eh, go sell socks ...

Rated 1 out of 5 stars

Tradeinn package got lost to the Netherlands, other carriers deliver correctly. Do not choose Spring!!!

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Company details

  1. Shipping Service

Information provided by various external sources

The Coronavirus has an impact worldwide, also on our deliveries. We are continuously monitoring the situation in all countries and will update on the latest situation. https://www.spring-gds.com/support/international-service-alerts/ Spring Global Delivery Solutions provide mail, parcel and return solutions to businesses worldwide. As an autonomous broker and an expert on international shipping, we handle international deliveries across the most reliable networks. By using our expertise in creative ways we offer clever solutions for your global deliveries. Thanks to our global network, we connect 3 continents and cover 190 countries. We are fully part of the PostNL Group and outside the Benelux we are their exclusive sales agent. In addition, we are also the preferred sales agent for Royal Mail outside the UK. You can therefore benefit from unparalleled and direct access to the Dutch and British distribution networks. In the 15 years of our existence, we have proudly become the largest independent cross border logistics provider in the market. Thanks to our fresh spirit and our solid background. In 2001, Spring was brought to life by founding fathers PostNL, Singapore Post and Royal Mail. Since 2013, we are fully owned by the PostNL Group. PostNL is the national mail and parcel services provider of the Netherlands. It operates the largest mail and distribution network in the Benelux (Belgium, Netherlands and Luxembourg) region. Together we deliver over 1.1 million mail and parcel items to 190 countries. Each day. PostNL offer us a solid backbone, and at the same time gives Spring the freedom and autonomy to do things “the Spring way”. Whatever it takes. We’re committed to create the best global delivery solutions for everyone. We listen. We inspire. We deliver.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

806 reviews

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Hasn’t replied to negative reviews


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Rated 1 out of 5 stars

The worst delivery service ever

The worst delivery service ever! I have never had any experience with them until last month when I placed two orders on one of the UK sites and they use this service. Two out of two!!!! parcels arrived damaged and empty - each one had 1 item left out of several ordered small beauty products. Everything that can be stolen was stealed!!!!! STAY AWAY

September 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Appalling customer service

There is Contact Us link on their website (no telephone number) but if you fill this out you are wasting your time. GSD simply cannot be bothered to respond and clearly do not value their unfortunate customers in any way.
Sellers using them to deliver their good cannot be basing it on their performance and this clearly couldn't care less either.

August 22, 2025
Unprompted review
Rated 3 out of 5 stars

It got here in the end

Shipped an item from somewhere in the EU - Spain probably via Spring GDS the company I bought item off said time to UK would be 5 to 7 working days - it was 8 day before they handed it off to the Royal Mail who are pretty dire too
16 days from ordering it arrived - Meh

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

SLOW AF

SLOW AF! My parcel took over a week to leave Spain and another week later it's still only half way to the destination country in Europe, this is by far the slowest delivery company I have ever dealt with.

June 30, 2025
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Rated 1 out of 5 stars

I ordered some goods from SmashInn and…

I ordered some goods from SmashInn and for some reason they havent managed to sort the dleivery process out. On this occassion they used Spring. My goods sat in their sorting office for 5 days without moving. Not what I would call an effecient and effective delivery system. You are only as good as your weakest link and for SmashInn it's Spring Courier services

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. I ordered something from a smaller website that uses spring to deliver and I ordered it on April 28th. It was supposed to arrive around the 1st or the 2nd but it got lost at the transfer deep on the 1st. It’s the 8th today and they still haven’t done anything with it. I tried sending them an email with no response. Probably just going to have to eat the $92 dollar cost cause they won’t do anything about it.

May 8, 2025
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Rated 1 out of 5 stars

Worst company ever

Worst company ever. I sent them an email 2 weeks ago with no reply. I sent another email 3 days ago, NO REPLY again..

They've lost my parcel. This company cannot be trusted. Very unreliable.

April 24, 2025
Unprompted review

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