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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the quality and design of the products, particularly highlighting sunglasses and shoes. Many find the items to be well-made, stylish, and reasonably priced, often exceeding expectations for the cost. Consumers from Bulgaria expressed their appreciation for the unique design of the glasses. However, experiences with delivery services appear to be inconsistent. While some reviewers report timely delivery and efficient service, others have encountered issues such as delays or problems with the delivery process. Some consumers have also reported negative experiences with the customer contact, while others praise the support team for their helpfulness and quick responses in resolving issues, such as incorrect orders or customs problems.

Based on these reviews

Rated 4 out of 5 stars

Quite good quality sunglasses with good construction, good lenses and inspiring packaging that stands out. The only problem is that the boxes were damaged by the shipping companies. This part needs im... See more

Company replied

Rated 4 out of 5 stars

Fast shipping, good quality case and packaging. Good build quality on the glasses, feel solid premium build. The dark lenses are very dark, even blocking out bright spots on the TV. Yet to test in ver... See more

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Rated 4 out of 5 stars

I bought sunglasses. Great selection for women. I was trying to track delivery and it went very quickly from 'in transit' international to delivered

Company replied

Rated 2 out of 5 stars

I honestly expected better quality from these shoes. I’m quite disappointed and won’t be purchasing them again. It feels like I was influenced more by marketing than by the actual product. The deliver... See more

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Rated 5 out of 5 stars

100% recommend, i bought some fluffy boots and i am in love. Product came quicker than i expected and the quality of the shoes is incredible, so warm and comfortable for winter. Product was true to si... See more

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Rated 5 out of 5 stars

Really satisfied with my purchase! Great quality, reasonable price, super friendly service! Plus a very stylish new accessory has just been added to my wardrobe, love it!!

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Rated 5 out of 5 stars

My Rebel shoes proved to be just what I needed my whole life - no blisters -because the insides are made with leather, too. Such an innovative solution! I can wear them with anything and still feel... See more

Company replied

Rated 5 out of 5 stars

I bought online two pairs of shoes to receive them in Greece. By the moment I bought them, I received helpful e-mails by D.Franklin in order to be informed about the delivery and the reference code in... See more

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Rated 5 out of 5 stars

The shoes look good, are light and comfortable. They are not suitable for sports, but they are suitable for leisure. They let air through. I took my usual size, but it was a little big. I recommend ta... See more

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Rated 5 out of 5 stars

Fantastic!!! I am so satisfied with my 2 pairs of D. Franklin sunglasses. I always had cheap options, but these are really good quality and I love blue light filter 😍😍

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Rated 2 out of 5 stars

Sales service was good. Shipping was on time. The products are of the expected quality. However, both models of glasses are very small, much smaller than shown in the photos on the website.

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Rated 3 out of 5 stars

I never receive my parcel from the transfer company, they said they did not find my name on the ringbell but i try to call them andthey did not try to help me. I also asked them to receive my package... See more

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Rated 5 out of 5 stars

produto de acordo com o anunciado. Boa qualidade de materiais e bom design. Entrega mais rápido do que o previsto.

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Rated 3 out of 5 stars

Sneakers are pretty, great and good quality. But please correct your size chart. I ordered size 40, but in reality it fits 39. Insole length was also shorter than it was mentioned in size chart.

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Rated 5 out of 5 stars

My experience didn't being so well since I received my 2 pairs on sunglasses, but unfortunately 1 of them was the wrong model. Since this was a gift, I promptly emailed them asking them to send the co... See more

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Rated 5 out of 5 stars

I had a problem with the packet delivery and although the support team did everything they could to update the delivery company, my package was returned. Desperate, I contacted them to thank for their... See more

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Rated 5 out of 5 stars

I recently purchased a pair of sunglasses from DFranklin and I couldn’t be happier! The quality is excellent—stylish, comfortable, and exactly as shown on the website. What really stood out to me, tho... See more

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Rated 5 out of 5 stars

When my order ran into customs issues, the D.Franklin team was incredibly supportive. They arranged a replacement to a new address at no extra cost and kept me updated throughout the process. Their co... See more

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Rated 5 out of 5 stars

Great looking shades, good quality! Surprisingly well fitting on the nose (wider nose often raises glasses too high). I’ve paid 200+ for glasses and I see no difference in experience. Dr Franklin look... See more

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Rated 5 out of 5 stars

I have ordered two sunglasses during the sale 2x1. They have arrived on time based ok the shipping days confirmed on the website and they were in perfect conditions. I also wanted to mention the rig... See more

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Rated 5 out of 5 stars

I’ve had some expensive sunglasses in the past, and I can tell you D.Franklin is absolutely on the same level of quality but for a fraction of the price. I’m so glad I found this brand, and regardless... See more

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Rated 5 out of 5 stars

By mistake i had made a wrong shop, and the client servide in one day resolved the situation. It was an amazing service, they worked after hours and today when i woke up, the situation was resolve... See more

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Rated 3 out of 5 stars

The shoes are amazing, but the size really doesn't fit, they are way bigger than my usual size and the measurements on the website given in mm are not accurate. I don't have time to exchange them and... See more

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Rated 5 out of 5 stars

Vibla Zig Patch is very comfortable, fits perfectly and gives an uncommon appearance as it is super fancy. Really love it!!

Company replied

Rated 5 out of 5 stars

Hello , I want to say that your glasses are unique. I already own four pairs and I would love to get more, but at the moment I am not financially able to, since I am still a student😅. Ever since... See more

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Rated 5 out of 5 stars

Excellent choice of slippers. Easy to choose and order. Prompt delivery and kept informed of progress.

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Rated 5 out of 5 stars
Verified

I love sneakers I bought. In web shop it said that you should order a size smaller and it was true. They look like in pictures and are super comfy. I received my order in one week with free shipping.... See more

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Rated 5 out of 5 stars

My order was late a lot i wrote to the company and i hade the best experience in fast and efficient solving the problem. The problem was the post in my country town . The products are perfect and v... See more

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Rated 3 out of 5 stars

The shoes are great but the packaging was kinda weird. They came inside a beaten up box that an elastic was keeping it closed. The shoes are okay but for 90€ I was expecting them to come protected and... See more

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Rated 5 out of 5 stars
Verified

Great glasses, amazing quality. Only thing i don't like is that lenses are a bit too bright for my preference. I like darker lenses and all of theirs seem not so dark. Other than that all is great!... See more

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Rated 5 out of 5 stars

I'm very satisfied with the sneakers Aero. Very comfortable. I can wear them all day long. Suitable for work, free time and sport.

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Rated 5 out of 5 stars

I love Franklin trainer's they are great quality and very well priced as well as being very stylish. Thanks

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Rated 5 out of 5 stars

Quickly dispatched Nice shoes - as described on the website Arrival of parcel took quite a bit but it came from far and overseas, therefore all good

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Rated 5 out of 5 stars

Great glasses, great quality. Only thing i would wish is if lenses were more dark because i am used on darker lenses. But other than that great! Fast delivery too.

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Rated 5 out of 5 stars

I had a very good experience since I bought two pairs of glasses as I saw them on the web site, and the delivery arrived immediately.

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Rated 5 out of 5 stars

The products are exactly the same as photo and description. Quick customer service and delivery. Nice quality and the price. I definitely buy again.

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Rated 5 out of 5 stars

Awesome product, so so happy I chose D Franklin can't wait to go raving in my new trainers. They're wicked ❤️

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Rated 5 out of 5 stars

Good products and friendly customer service. The quality meets expectations, and the staff are helpful and easy to communicate with

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Rated 5 out of 5 stars

Danny was very helpful with my query. Quick reply and sorted it straight away. Great customer service, always.

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Rated 5 out of 5 stars

Nicely designed glasses at a very reasonable cost. Good quality case and a quick delivery time. Recommended.

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Rated 2 out of 5 stars

Not what I expected. Product was light flimsy and felt very cheap. Customer service was good.

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Rated 5 out of 5 stars
Verified

Sve je bilo brzo, od narudžbe do dostave. Čizme koje sam naručila su fenomenalna, kao i svaki put do sada..sve pohvale

Company replied

Rated 5 out of 5 stars

I hadn't seen this company before my first order, it was love at first sight, my shoes are simply amazing, I didn't expect such quality, perfect eco-friendly packaging, design, everything is top notch... See more

Company replied

Rated 5 out of 5 stars

I am satisfied with my ordered items. Looks great, also the quality is so good! Thanks

Company replied

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Company details

  1. Fashion Accessories Store

Written by the company

Join the movement, you make the difference. Sunglasses, watches, clothes, shoes and accessories. Experience the whole D.Franklin's collection. Limited Editions.


Contact info

3.7

Average

TrustScore 3.5 out of 5

38K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 2 out of 5 stars

No 38 shoes were bit too small and…

No 38 shoes were bit too small and narrow for my 38 size foot. Wanted to return and change the size but discovered that I have to make the return on my own expence. That made me sad. This would double the cost of my order.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

I am SO happy

I am SO happy. You have a range of glasses which really appealed to me and the offer was too good to ignore. I purchased similar frames but with different colour lenses ....the quality is top end. Thank You

October 12, 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi MR Dasher! 👋😊

We’re so happy to read your message! 💛
It’s amazing to know you loved our range of glasses and that the quality met your expectations 🤩🕶️
Thank you so much for your trust and kind words — they truly made our day! 🌸✨

Warm regards,
Gery
The D Franklin Team 💌

Rated 5 out of 5 stars

Great shoes!

It takes a little bit to arrive,but shoes are truly cool! I bought aero mesh and they're terrific: beautiful and comfortable.
I'll buy other colors for sure.

October 3, 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Christian! 👋😊

Thank you so much for your lovely review! 💛
We’re thrilled to hear you loved the Aero Mesh shoes — stylish, comfy, and totally worth the wait 👟✨
Can’t wait to see you rocking them in other colors soon! 🙌🌈

Warm regards,
Gery
The D franklin Team 💌

Rated 5 out of 5 stars

All good

All good, products as in photos, good prices

October 2, 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Radu! 👋😊

Thank you so much for your feedback 💛
We’re glad to hear that everything went well and that you’re happy with the products, prices, and quality — just as shown in the photos 🛍️✨
We really appreciate your trust and hope to see you again soon! 🙌🌸

Warm regards,
Gery
The D franklin Team 💌

Rated 5 out of 5 stars

Great service

Great service, great communication, fast delivery
Perfect item
Will 100% recommend to friends and family

October 13, 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Stacey! 👋😊

Thank you so much for your wonderful review 💛
We’re thrilled to know you were happy with our service, communication, and fast delivery — and that the item was just perfect! ✨📦
Your recommendation truly means a lot to us 🙏🌸

Warm regards,
Gery
The D franklin Team 💌

Rated 5 out of 5 stars

Unique experience

The box of the shoes and the smell of new shoes was unique! I wear them all day long!

October 2, 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hi Vasiliki! 👋😊

We absolutely love your message! 💛
That new shoes smell and unboxing feeling are truly special, right? 👟✨
We’re so happy to hear you enjoy wearing them all day long — comfort and style, that’s what we aim for! 🙌🌸

Warm regards,
Gery
The D franklin Team 💌

Rated 2 out of 5 stars

Rebel cow

Rebel cow - terrible shoes. Not comfortable, very slippery, after the first walk, right shoe chafed my heel. I regret the purchase.

October 10, 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hello Adrianna,
We are very sorry that your experience with our Rebel Cow shoes was not what you expected. Nothing hurts us more than knowing that a pair of our shoes did not allow you to walk with confidence and comfort 😞👣

We take your comments about discomfort, slippery soles, and heel rubbing very seriously. Every opinion like yours helps us improve 🛠️✨

We would love to make it up to you next time🙏❤️.

Thank you for sharing your experience, even when it wasn't ideal. We are here to help you find the perfect pair 🖤

Best regards,
Laura
Team D. Franklin

Rated 5 out of 5 stars

I got the wrong delivery address when…

I got the wrong delivery address when ordering (different country), messaged them to change it and literally took 15 minutes before I received a message saying my delivery address had been changed. That is 5*. Congrats

October 10, 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hello Harold,
Thank you so much for your 5 star rating! 🌟✨
We're glad to hear that we were able to help you so quickly and that everything went smoothly. 💪📦
Thank you for your trust and for sharing your experience! 😊💖
Best regards!
Dayana,
D.Franklin Team

Rated 3 out of 5 stars

Size chart incorrect - must choose 1 size up

Sneakers are pretty, great and good quality. But please correct your size chart. I ordered size 40, but in reality it fits 39. Insole length was also shorter than it was mentioned in size chart.

October 8, 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hello Sandra,
Thank you for sharing your feedback and for your ⭐⭐⭐ review.
We’re glad to hear you liked the sneakers, but we’re truly sorry for the sizing issue you experienced.
Your comment about the size chart is very valuable, and we’ll make sure to review it to improve accuracy for future customers.
Best regards,
D.Franklin Team

Rated 5 out of 5 stars

New favourite purchase

Really satisfied with my purchase! Great quality, reasonable price, super friendly service! Plus a very stylish new accessory has just been added to my wardrobe, love it!!

October 10, 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hello Anthi,
Thank you so much for your ⭐⭐⭐⭐⭐ review! 💫
We’re thrilled to hear you loved the quality, service, and style of your new accessory it makes us so happy to know you’re enjoying it!
Your kind words truly mean a lot to us. 💜
Best regards,
D.Franklin Team

Rated 1 out of 5 stars

Got my glasses broken

Sent glasses in not sealed and broken package. After giving proof multiple times, asked for more, like obvious issue was not visible for them. Before that told me to contact currier companies like if its not their issue. As i understand the problem should be solved threw the ones i paid my money to. Sad sad sad sad

October 10, 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hello Kristupas,
We’re truly sorry for the experience you’ve described we completely understand your frustration regarding the damaged package and the communication process.
Your feedback is very important to us, and we’ll make sure it’s reviewed internally to improve how we handle these situations in the future.
Thank you for bringing this to our attention.
Kind regards,
D.Franklin Team

Rated 5 out of 5 stars

A lifelong dream

My Rebel shoes proved to be just what I needed my whole life - no blisters -because the insides are made with leather, too. Such an innovative solution!
I can wear them with anything and still feel like a rebel myself. You are amazing, D.Franklin! Thank you.
I will be keeping a close eye on your future endevours.

September 1, 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hello Tagra,
Wow thank you so much for your wonderful ⭐⭐⭐⭐⭐ review!💫
We’re truly delighted to hear how much you love your Rebel shoes and that they’ve given you both comfort and confidence that’s exactly what we aim for!
Your kind words inspire us to keep creating with passion. 🖤
Best regards,
D.Franklin Team

Rated 5 out of 5 stars

The shoes look good

The shoes look good, are light and comfortable. They are not suitable for sports, but they are suitable for leisure. They let air through. I took my usual size, but it was a little big. I recommend taking a half or a whole size smaller than usual.

October 2, 2025
Unprompted review
D.Franklin logo

Reply from D.Franklin

Hello Hellika,
Thank you so much for your ⭐⭐⭐⭐⭐ review! 💫
We’re delighted to hear that you like the design and comfort of your shoes and we really appreciate your sizing tip; it’s helpful for us and for other customers too.
Enjoy your new pair! 😎
Best regards,
D.Franklin Team

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