Questor Insurance Reviews 18,648

Renewed easily, no annoying marketing emails all year round. Have yet to need to find out how good the actual insurance is, but when you wave it around at the airport car hire desk they stop hassling... See more

I can only speak to car hire excess insurance application as yet to have a claim :). I am a returnee and my previous coverage details had been held to avoid duplication. Also the quote system generate... See more

I had a hire car broken into and windscreen/windows smashed. Questor handled the insurance claim super quickly and made the claims process easy. No chasing for payment, it was paid out as quickly as... See more

Towards the end of last year 2024 the car hire company Europecar identified a small scratch on the bumper of the car i had hired. I was sure that at no time had I damaged the car but they charged me... See more

Been with this company continually for 15 years now and have received efficient renewal service and regretfully I have had several claims also dealt with quickly. Premiums have remained really good... See more

The chat support was second to none, the best (only one) amongst the few other excess insurance companies I looked up. It gives it a personal touch and allows for immediate concerns rectification (rat... See more

Would been top notch: 5*. Unfortunately there is one issue which has concerned me. I am due to go away on the 16th cm and having to wait till last possible second is quite distressing before the certi... See more

Fairly straightforward process, though can take a bit of time to complete all the information required. Once agreed, payment was quickly made.

Questor Insurance were excellent when I took out a policy with them for an extended holiday to Australia. My hire car windscreen was damaged by a stone from a passing road train and they covered my ex... See more

I knew I had to update my card for automatic renewal. I did so or it did not work. I knew I was hiring a car in Boston, USA on 1st Oct ( the last day of my 'old'cover so needed the 2nd Oct to be cover... See more

Competitive prices and ease of use on the site. Have utilised Questor for over 10 years, had to claim twice for windscreen damage and claim was handles effectively and took no time to resolve.

Renewed car hire excess insurance after a 4 month break in cover. Easy to use and system recognised me as a former customer and gave a renewal discount. Have never made a claim so can only comment on... See more

I've used them for car hire excess insurance four times now. Getting a quote is simple and straightforward. I haven't yet had to make a claim and I know that is when an insurance company proves itself... See more

Went on live chat and was helped a lot by some clear and informative responses from Millie. I was confused between trip insurance and annual insurance and the pricing. I have now purchased and happy... See more

Warned at least 5 times about auto renew before it happened. Good price for product. Efficient, pleasant and courteous staff.

Last year I took out a Year Policy. Nothing obvious seemed to point me in that direction this time. Just did Single Trip. Missed opportunity for me and you. Happy otherwise with experience. John... See more

Have had a Questor policy for more than 10 years and thankfully only had to claim once for a very small amount. Notwithstanding that, it gives great comfort to know that you have the policy in place... See more

I have used Quester Insurance for many years to cover Worldwide Car Hire Excess in case of an accident. So far, and may it continue, I have not had to make a claim, however, I have received excell... See more

Really easy to set up or renew. Dual lead driver available meaning both my wife and I can hire cars when we don’t holiday together. Excess insurance is becoming more important as rental companies incr... See more

I changed my bank account and thus the credit card. Changing the credit card on line was not straightforward. The automatic reminders should have instructions on how to change the credit card. The aut... See more

I like the non-pushy approach by Questor when they ask you to renew. They seem genuinely grateful for your custom. I have claimed once before, and although it took many weeks, it was successful. This... See more

I renewed my Annual worldwide policy, I have had policies with Questor for past 5 years, perfecto. As always, they are a very comfortable provider to deal with. I haven’t had reason to claim in the pa... See more

The quote was sent to me 1 month prior to renewal date. Its was easy to follow and purchase via the link for the excess insurance I was buying. Whatsmore it was slightly less than the previous year wi... See more

Such a simple and easy process to purchase insurance. I love how straightforward and clear their website is. I haven't tried claiming yet - hopefully it's just as easy.

Reminders issued regularly and the price was excellent as it remained the same as last year. It was so easy to renew too. Plus no constant barrage of emails all through the year.

I have been with Questor for a few years now. Thankfully I’ve not needed to make a claim but the renewal process is really easy and any correspondence I’ve had has been very straightforward. Highly re... See more

I've not travelled yet, not had to claim yet, but being asked for feedback a number of times. As such middle of the road 3* because I don't have enough information yet.

very clear and simple to comprehend information. cover including GB anf NI without extra cost. discount for having insured with questor last year.

I have used Questor a couple of times. The first time I had to claim for a cracked windscreen. My claim was resolved in reasonable time once I had submitted documents from the repairer. I would recomm... See more

Very impressed with the ease of the renewal process. I value this product and appreciate the hassle free way it all works.

The online service was relatively easy but some bits I must admit were unclear in their meaning which were clarified by the chatbot

Very helpful , knowledgeable assistance, Not pushy but covered all the issues I needed to be aware of politely and efficiently, Very satisfied.

Great renewal price after the first year of insurance. This is usually not the case with other insurance providers!

Easy to renew. I've never had to claim, which would be the key element. Reviews are a bit mixed on that point, but they are reasonable, so, hopefully a good purchase.

Would have liked to activate my insurance sooner rather than on the day when I was at the airport heading over to collect the rental car but at least we are covered and for a good price too

Easy to understand what is covered and good value. This is about the 5th time I have used QI. Most of my families are customers.

Having failed to correctly finish my purchase of a policy I phoned the company and everything was swiftly and smoothly sorted out for me to my complete satisfaction

Excellent UK based customer service Very easy to set up a cover, very reasonable price as well So 5 stars

I’ve used these guys twice and always been fine. I made a claim too and after suppliying all the evidence they paid out which saved me the excess costs.

I've never needed to claim on the Questor Car Hire Excess policy, but the purchase process is simple and the cover comprehensive at a competitive price.

Helpful advisor on webchat, answered questions quickly, thoroughly and politely. Thank you.

I have been with Questor for rental car excess insurance for some time. Renewal is always very easy with excellent communication, including frequent reminders about payment collection.

Unlike a lot of insurance companies, Questor rewards loyalty. The renewal premium offers good value for money

Glad of the reminder to renew and even better that the renewal was cheaper than the previous year.

straightforward process, clear policy & good value for money

Very professional and efficient service to set up a revised policy by Emily.

It was very easy and quick process to renew my insurance policy

When you are renewing from the previous year and it’s a continuation I would like the paperwork to mirror the previous years paperwork you made it difficult for me to check I was buying like for like.... See more

Renewal process and transition from previous policy to new one, was very easy and straightforward.

We have been using Questor for a number of years for our car rental excess cover. Pricing is very good and everything easy to arrange. We had to make a claim and although the process was quite extende... See more