CarHireExcess.com Reviews 12,079

Great car hire excess insurance company. Easy to apply and claim. Very positive experience on claim!

Great customer service. Been using them for about ten years now and I have great peace of mind knowing they have my back. Would recommend over and over

Online claim portal is not working. Only Sales people are available on the phone who do not have access to claims (convenient!) have been told to send an email. Got the auto reply saying 15 days to reply to my email. The car hire company scammed me for a miniscule bumper scuff and it felt like I was now getting cheated by the insurance company too.

Update after sending all info on email - I have an automated reply now confirming documentation is received and that they are processing my claim. Fingers crossed...

Was just about to purchase and then saw this auto renewal rubbish:

To make sure you have continuous cover under your policy, we will aim to automatically renew (auto-renew) your policy when it runs out, unless you tell us not to. Each year we will notify you by email 6 weeks before the renewal date of your policy, and tell you about any changes to the premium or the policy terms and conditions. If you do not want us to auto-renew your policy, please call us at any stage after you have purchased the policy.

There is no way to purchase and not opt-out from autorenewal. Pretty sure this is illegal?

I had an issue with the email address being incorrect. Managed to speak to a customer service representative called April. Often in these situations it's hard to talk to somebody and they are often not helpful. April was fantastic. She solved my problem and gave me great advice all with a really nice attitude. I was unsure about the company before the call and finished it feeling very positive about the company. Thanks April.

I had taken a duplicate policy as was in Australia and needed to be sure I had a policy as I wasn’t sure the first one covered me in Australia. They refunded the duplicate. It take 2 calls to resolve but it’s resolved and I am a happy customer.

Brilliant service. Claimed for a damaged diamond cut alloy in South Africa. Came back to me within 2 days of claim for further information and called me to confirm claim amount. Monies transferred to my bank account within 5 days after this.

I would never give this company five stars after going through the claims process. It has been over two months of waiting, only to be told that my claim was denied and that I would have to take legal action to get any compensation.

I purchased rental car insurance because I couldn’t afford to cover unexpected accidents out of pocket. I was under the impression that claims would be processed within two weeks, but instead, I was left struggling financially for weeks just to cover a debt they refused to help with. Despite providing all requested information immediately, they dragged the process out and left me with no support.

This has been one of the most frustrating and disheartening experiences I’ve ever had with an insurance company. If you’re considering buying a policy with them, think twice—because when you actually need them, they may leave you with nothing.
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Edit
I've already I've already gone through the process you have given but you seem to think the best way to not make your company look bad is just to put a link pretending to be helpful when realistically it's months waiting and then you get nothing from the end of it I think this manipulation of the comment replies system is despicable for a company to do

A user-friendly online car insurance platform. When I rented a vehicle overseas and required gap/excess car hire insurance, Car Hire Excess stood out as the top choice, offering competitive rates and straightforward information. The online process for getting quotes and making purchases was seamless, and I received prompt confirmation of my coverage.

Easy to join and excellent price also easy to claim

CarHireExcess.com proved to be a reliable companion during my travels. After encountering unexpected charges for alleged damages by a car rental company in Italy, I was thankful to have their coverage, which reimbursed me without issues. Although there was some initial confusion regarding coverage in Mexico, their claims process, based on my experiences and feedback from others, is efficient. Friends and family have started considering their services for future trips, especially after hearing about smooth claims from countries like Albania. The straightforward setup process is a plus, even though I haven't used the coverage yet. Overall, a solid choice for car hire excess insurance abroad.

It has been two months since we submitted a claim, with zero communication or way of contacting anyone to make sure it was received. This is not customer service. All I’ve been told to do is NOT try and contact anyone bc allegedly my claim is being processed. Two months is way too long!

06/12: Claim has been settled. Thanks. Appreciate it may take time but should not purport to settle in 5 days if you make a claim online if this is not realistic.
04/12: Update: Provided the necessary information as requested by Natalie in carehireexcess. I still have not received any update on my claim and still out of pocket.
I made a claim on line. Company states that claims made online will be settled in 5 business days. No settlement after agreed SLA. Sent in a query circa 8 Business days. No response. Sent a follow up query circa 13 business days, No response. Claim and follow up queries being ignored.

I made a claim with this insurer on the 22nd August and was told the processing time is around 15 business days but should take five days if submitted through a second online form instead.

After two months I received nothing back so decided to use the second online form to attempt to claim. It has been over a month since submitting to this form and I have still not received anything other than a confirmation of the claim having been submitted.

UPDATE: Payment was finally received on 13th December, between three or four months after claim. I've lost about £55 in interest applied during this time. This would be OK if it had been expected, but I was told it would be done in 15 business days or five through a second platform. Not true.

very long claim process only automated response to enquiries difficult to get phone no very poor claims department not acceptable

Took out CarHireExcess.com insurance for car hire in Corfu having seend decent reviews on Trust Pilot. When returning the car we discovered that some 3rd party mush have scratched it while parked. I paid the car hire agency at the time of return, then claimed from CarHireExcess.com upon my return to the UK. Instructions advised me to send an email, asking for relevant detail/attachments, which I did. Auto-reply then asked me to go to a web page and complete the form there. A little annoying but only a cut and paste job. Around 10 days later, I recevied the full amount of my claim. No hassles, no quibbles, no jump through these hoops. Will use again. Would recommend.

I've had multiple policies with CarHireExcess over the years. This was the first time I've had to claim. I tried making a claim sending all the details to the claim email address - no response (actually not strictly true - we did receive an automated email acknowledging receipt). A follow-up email received no response either.

Luckily the excess this time was only 250 Euros so we have written it off.

Wont be using them again though.

Contacted them about their coverage for Mexico. They confusingly state the USA and Canada includes the Caribbean and South and Central America?? Unfortunately I'm travelling to Mexico and neither the country nor the continent of North America are mentioned. I wrote to them two weeks ago but no response to confirm coverage.

carhireexcess.com paid in full after being ripped off by a car rental company in Italy claiming fake damages. Very pleased we got covered and had no problems making the claim.

Just back from Albania.Had a minor dent on my rental car..Paid for the damage to the rental company..Sent in all my documentation to CarHireExcess.com and the claim was processed all in good time.