Took over an existing alarm panel for a new customer today. Needed to speak to tech support, so they could talk me through it. Really helpful technician, quick service and quick resolution. Great s... See more
Company replied
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The engineer (apologies i didn't catch his name) was extremely helpful and guided me through my issue in a couple of minutes. Thank you !!
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... See more
Company replied
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... See more
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Company details
Written by the company
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Contact info
Braithwell Way, S66 8QY, Rotherham, United Kingdom
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4.7
Excellent
418 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Excellent Knowledgeable Support
The engineer (apologies i didn't catch his name) was extremely helpful and guided me through my issue in a couple of minutes.
Thank you !!
October 23, 2025
Unprompted review
Great support, as always
Took over an existing alarm panel for a new customer today. Needed to speak to tech support, so they could talk me through it.
Really helpful technician, quick service and quick resolution. Great service, as always
October 15, 2025
Unprompted review
Reply from Pyronix
Hi Steve, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
As always very professional and this…
As always very professional and this time Chris was brilliant
October 3, 2025
Unprompted review
Reply from Pyronix
Hi Ian, Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Chris👍
Reply from Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Technical were really friendly and…
Technical were really friendly and really helpfull
October 1, 2025
Unprompted review
Reply from Pyronix
Hi Bryan, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Amazing as always nothing is to much trouble
Always very helpful and very knowledgeable, nothing is to much trouble and will take time to explain everything, thank you so much
September 19, 2025
Unprompted review
Reply from Pyronix
Hi Christopher, Thanks for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍
As always problem sorted with one phone…
As always problem sorted with one phone call. Thanks guys.
September 18, 2025
Unprompted review
Reply from Pyronix
Hi Robert, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We will pass your message across to the Technical Support Team👍
Excellent 👌
September 16, 2025
Unprompted review
Reply from Pyronix
Hi Graham, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Superb as ever!
Superb as ever!
Hopefully the issue will be resolved tomorrow when at the install, if not I have no doubt that the technical staff will have other suggestions to solve the problem.
September 15, 2025
Unprompted review
Reply from Pyronix
Hi Philip, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Always on the ball and beyond…
Always on the ball and beyond helpful.Easy and quick to contact. So much better than other manufacturers
September 3, 2025
Unprompted review
Reply from Pyronix
Hi Chris, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Super tech service
Excellent tech support and faster replies than other manufacturers.
Thats why i use pyronix
August 15, 2025
Unprompted review
Reply from Pyronix
Hi David, thank you for the review, we really appreciate it! It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Very poor performance
Very poor performance Wi-Fi not brilliant cannot connect remotely
On HomeControl 2 app
July 10, 2025
Unprompted review
Reply from Pyronix
Hi Mark, thank you for your review, we are sorry to hear this. Can you please email us at customer.support@pyronix.com with further details of the issues you are experiencing and include your panels unique system ID so we can check a few things for you? Thanks and have a great day.
Brilliant manufacturer 😊
There’s no other than Pyronix 💙
Great technical support team
July 8, 2025
Unprompted review
Reply from Pyronix
Hi Brendan, thank you for the review, we really appreciate it! It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Pyronix equipment and their tec support…
Pyronix equipment and their tec support are second to none, the knowledge bace of those people is simply fantastic.
I couldn't praise them enough.
June 27, 2025
Unprompted review
Reply from Pyronix
Hi Chris, thank you for the review, we really appreciate it! It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Mind went blank on installing a Pyronix…
Mind went blank on installing a Pyronix video door bell chime. simple enough to do but tech always on hand, no job too big (or small) for them to resolve.
Excellent and prompt service as always.
June 23, 2025
Unprompted review
Reply from Pyronix
Hi Ian, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
I had trouble trying to work out how to…
I had trouble trying to work out how to fit the tamper switch to the back cover of the delta bell
There is no info with the product and none on website hence I had to ring support the day after
In fact the documenting supplied is poor and I’m having to resort to old paper manuals
June 18, 2025
Unprompted review
Reply from Pyronix
Hi Edward, thank you for the review. I can confirm as we have now moved to be a more paperless company, we have added a QR code label to our boxes for the manuals to be retrieved via our Support Hub. If you have a registered account, these should be available to access. If you have any issues, please let us know and we will look into this as soon as possible.
Amazing teach support.
Amazing teach support,
Answers every time and always very helpful and nothing is to much trouble. Always resolve my problems I come across thank you
June 11, 2025
Unprompted review
Reply from Pyronix
Hi Karl, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Issue sorted out straight away with…
Issue sorted out straight away with great guidance
June 10, 2025
Unprompted review
Reply from Pyronix
Hi Khalid, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
One of my clients has several…
One of my clients has several BatteryCams. He changed his mobile phone and had difficulty logging into the app as he had forgot his password. After a call from me, technical sorted the problem quickly for him. Brilliant service. Thank you chaps.
June 10, 2025
Unprompted review
Reply from Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Fantastic Alarm System
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 window sensors, 3 perimeter sensors, smoke alarm and 2 external bells! The system is so customisable and incredibly reliable. I have not had a single false alarm. I know why I see so many Pyronix systems installed in both residential AND commercial premises, TRUSTWORTHY.
June 6, 2025
Unprompted review
Reply from Pyronix
Hi Dave, thanks so much for taking the time to leave us this review. We're so glad you are enjoying our products. Have a great day :-)
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