Contacted this company as my property has their system installed. My enquiry was simple, just needed a little help. Not interested in the slightest, just keep saying we only help installers. Explained... See more
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After upgrading an old Premiere48 panel and not having any alarm wiring experience the lads at Texecom support have been nothing short of amazing in helping me get to a point where all of then new fea... See more
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We have a Texecom security system and it is absolute rubbish. The facility to search for vehicles or people just does not work. You have to sit there staring at the screen for hours trying to see... See more
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Poor support, no notification if alarm goes off. Will change out when I can afford to
Company details
Written by the company
Protecting people & property worldwide. We aim to respond to all enquiries within 24 hours, Mon-Fri.
Contact info
Bradwood Court, BB4 4PW, Rossendale, United Kingdom
- 01706 234800
- marketing@texe.com
- texe.com
2.6
Poor
78 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
Very poor support
Poor support, no notification if alarm goes off.
Will change out when I can afford to
October 24, 2025
Unprompted review
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They do not help the end user
Contacted this company as my property has their system installed. My enquiry was simple, just needed a little help. Not interested in the slightest, just keep saying we only help installers. Explained my installer had went bust and only needed some advice, from the technical support team. Once again stated they WOULD NOT HELP, not that they couldn't help. Now that's a great customer service to be proud of. Got a call from the one person within this company that was willing to help me. After a bit of time and information from him I now have a fully functional system, thank you Noor.
September 2, 2025
Unprompted review
Reply from Texecom Ltd
Thank you for taking the time to share your experience with us.
We are pleased to hear that Noor was able to provide the assistance you needed and that your system is now fully functional. Your feedback will be shared with our team so we can continue to improve the way we handle situations like this in the future.
We're sorry to hear that your initial enquiry was not handled as well as it could have been. We understand how important it is for customers to feel supported, especially when their installer is no longer available.
If you have any further questions or require additional assistance, please don’t hesitate to get in touch with us directly.
Texecom Customer Service
Texecom security system is rubbish
We have a Texecom security system and it is absolute rubbish. The facility to search for vehicles or people just does not work. You have to sit there staring at the screen for hours trying to see if there's been any activity.
Impossible to navigate the system when you try to playback the video footage.
COMPLETE CRUD. D0 NOT BUY THIS SYSTEM.
August 22, 2025
Unprompted review
Reply from Texecom Ltd
Thank you for sharing your feedback.
To clarify, Texecom systems are designed as intruder alarm systems rather than CCTV systems. We don’t manufacture cameras ourselves. The Texecom Connect app allows you to link certain third-party cameras so you can view a live feed or trigger simple actions — for example, capturing a snapshot if the alarm is activated.
More advanced CCTV features, such as searching for people, vehicles or specific events, are managed through the camera manufacturer’s own software or NVR app. These functions aren’t part of the Texecom Connect app.
Your installer should have advised how the system would work in practice, but if you’d like us to look into your setup, please contact us at techsupport@texe.com with the details of your installer and equipment. We’ll be happy to review it and advise on the best way forward.
Texecom Customer Support
Reached out to Texecom as a homeowner…
Reached out to Texecom as a homeowner let down by the company who set this up with a regular contract paid by monthly D/D.
It seems you can only contact Texecom if you're an installer, but not the customer paying a stupid amount of money to have this installed in your own home.
Installers are free hold you to ransom and prevent you from choosing another company by locking you into them alone. Given the cost of these, it's extraordinary that they get away with this with your own property that you paid for.
Texecom won't help and while their website has a list of distributors in your area, there's no mention of the security companies who use Texecom. Result is you have to phone around every company to find one an lo' and behold, I haven't found a single one yet, but I have been told by a few companies that Texecom isn't a popular choice amongst home security installers. I wonder why.
My only option now is to get a company to break into this, remove it and install a different set up from another company. I'm effectively buying a new security system all over again, but I have to say it'll be worth it to see the back of this.
Update 21/08/2025
Have now had Texecom set up removed from my home. Both Texecom and the company who installed this told me another company can reset it in order to take over. I believe Texecom might well believe that to be the case but the company who installed ensured it is entirely locked so as to prevent anyone resetting it. So it's now gone. Won't use them ever again, can't recommend. Why does Texecom allow this?
July 28, 2025
Unprompted review
Reply from Texecom Ltd
Thank you for taking the time to share your experience. We’re sorry to hear about the situation you’ve described and we’d like to understand more so we can see if there’s any way we can help.
Texecom works with a network of independent installers who supply and maintain our systems, so we don’t have direct visibility of contracts or arrangements between homeowners and installers.
That said, we’re always happy to try and help find a resolution within our means.
If you could email marketing@texe.com with:
• The name of your original installation company
• Details of when you contacted our support team
• Any installers you’ve already spoken with
We’ll review your case and advise on the best next steps.
We’d like to see if there’s a way forward that works for you.
Texecom Customer Support
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Texecom Customer Service....Awful.
Apologies to start with re the length of this review but its a must read if your thinking of purchasing anything from Texecom or any equipment from them.
In 2023 through a separate company I had a Texecom alarm fitted. It was an alarm where you can have remote access through the app.
Earlier this month I changed broadband suppliers and the remote access disconnected. As such I contacted the supplier/fitter but found that they had gone bust. As such I contacted Texecom for advice and they sent me a text with approved engineers in my area. I contacted one of them who came out and stated that he could not do anything nor could anyone else without the relevant code which the original fitter had. He advised me to re contact Texecom which I did. Texecom told me to....yes you guessed it contact an engineer in my area and re sent the text message with approved engineers. I told them we had done all this and re explained what the engineer had stated. Their reply...' nothing we can do contact an engineer'.
Customer service and problem solving score 0.
Texecom a good system until you have an issue.
July 14, 2025
Unprompted review
Reply from Texecom Ltd
We’re genuinely sorry to hear about the frustration you’ve experienced, and we fully appreciate how disappointing this must have been for you.
While we always want to help resolve issues as quickly as possible, as the manufacturer we’re unable to manually override or reset systems ourselves. This is because of both security and liability reasons, the codes required to make those changes are unique to the original installer. This is why we refer customers to Texecom Registered Installers who have the appropriate training and authorisation to work on our systems.
That said, we absolutely want to understand exactly what happened in your case so we can see if there’s more we could have done to help. If you could email customerservices@texe.com with the following details, we’ll investigate further:
• The date(s) you contacted our customer support team
• The name(s) of any Texecom team members you spoke with
• The name of the engineer or company who visited your property
Once we have this information, we can look into your case in detail and see how we can best support you moving forward.
Thank you for bringing this to our attention, and again, we’re sorry for the inconvenience you’ve faced.
Terrible company
Terrible company, no aftercare, no downloadable manuals no instructions how to replace batteries in control panel. This thing had been beeping continuously for 48 hours with multiple error messages. Nothing online or on youtube etc showing how to replace the batteries without setting the whole alarm off. I'm about to fill up the bath & chuck all the sensors / panel / alarm box in it.
July 10, 2025
Unprompted review
Reply from Texecom Ltd
Thank you for your feedback, and we're sorry to hear about the frustration you've experienced.
Texecom systems are designed to be installed and maintained by professional security installers. This ensures the system operates reliably and that maintenance tasks, such as replacing batteries, can be completed safely and correctly.
In cases like this, we strongly recommend contacting your original installer, as they will be best placed to provide hands-on support. If you’re unable to reach them or need further guidance, our technical support team is here to help.
You can contact our team directly at techsupport@texe.com or by calling +44 (0) 1706 212524 (Monday to Friday, 08:00 – 18:00).
We take feedback like yours seriously and are actively working to improve the clarity of our user support materials to make things easier in future.
Kind regards,
The Texecom Team
Service is garbage
Service is garbage. Needs rebooting remotely regularly. Waste of money.
April 5, 2025
Unprompted review
Reply from Texecom Ltd
We're sorry to hear about your experience and appreciate you taking the time to share it.
A system requiring frequent remote reboots is not typical behavior and often points to an underlying issue that should be diagnosed by a professional installer. We understand how frustrating that must be, especially when you’ve made a significant investment.
If you're willing, we’d like to understand more about the issues you're facing and see how we can help address them. Please reach out to us at marketing@texe.com so we can assist further.
Kind regards,
The Texecom Team
Not good enough
I think that if you sell products, you shouldnt hide behind the statement 'contact your installation company'
I am not able to contact my installer, simply because they seem to have gone out of business.
I can no longer use my alarm, because it needs an installer id - which i dont have - because the installation company is not trading.
I am a technical person, and well able to configure this alarm, if given the information required.
I would not install another Texecom product, without an assurance of after sales service from the company. It's not good enough.
April 1, 2025
Unprompted review
Reply from Texecom Ltd
Thank you for bringing your concerns to our attention. We are truly sorry to hear about the difficulties you have experienced with your Texecom alarm panel and understand your frustration, especially given the importance of home security.
As Texecom is only the manufacturer of the equipment, we do not install or maintain any alarm systems. However, we are committed to resolving this issue for you as quickly and efficiently as possible. We can look into your concerns and facilitate a takeover of your control panel if your installation company has gone out of business.
To facilitate this, could you please contact our Technical Support Team +44 (0) 1706 212524 (Mon. to Fri. 8:00 – 18:00) techsupport@texe.com
Your security and satisfaction are our top priorities, and we want to ensure that your alarm system works correctly and provides the protection your home needs. Thank you for your patience and understanding. We are here to help and look forward to resolving this matter promptly.
Kind regards,
The Texecom Team
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Brilliant help from Tececom support
Really at a loss to understand why there are negative reviews on here
The systems are reliable if installed professionally ( too many diyers out there) and serviced each year so batteries where needed are replaced by decent brands
It’s and expensive system so if you want a trained specialist to help or service you shouldn’t moan at the cost- they are worth every penny
We needed to upgrade our Elite alarm system to the new version of the App (C2) but was unable as log in issue to the new App which was not there fault as I was not doing it correctly!!
A call to them resulted in an absolutely brilliant guy helping us to do this which was a no mean feat as I am an old non techie!!
The only thing I would suggest is that emails to the CEO get monitored and replied to as mine wasn’t
Great support and many thanks to the guy that helped me- he deserves a promotion and pay rise
David .C
March 26, 2025
Unprompted review
Reply from Texecom Ltd
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that our support team was able to assist you effectively — especially with the app upgrade, which can be a challenge without being familiar with the tech. We’ll make sure your praise reaches the team, particularly the individual who helped you. Feedback like this truly means a lot to us.
We also appreciate your suggestion regarding CEO emails, and we’ll certainly pass this along to ensure all communication channels are monitored more closely.
Thank you again for your trust in Texecom and for highlighting the importance of professional installation and maintenance. We’re here whenever you need us.
Warm regards,
The Texecom Team
Awful product, avoid like the plague.
Awful product. I write this at 2.34am, because I’m currently awake listening to the sound of my alarm blaring at full blast (this is the 3rd separate occasion that this has happened) that cannot be shut off and I can’t get an engineer to come out and fix at this time. Between manufacture faults in the alarm panels wiring, random chirps and chimes, random tamper faults and it being very difficult to use I cannot recommend that you stay as far away as possible from this brand as possible.
March 18, 2025
Unprompted review
Reply from Texecom Ltd
We’re very sorry to hear about your experience and completely understand how distressing and disruptive alarm issues can be - especially during the night.
Alarms are designed to protect and provide peace of mind, and it's clear that in your case, the system has not delivered that. While our products are rigorously tested, faults can occasionally occur due to installation, environmental factors, or configuration issues. This is why we always recommend installation and maintenance by a qualified professional who can identify and resolve issues quickly and effectively.
We genuinely regret the inconvenience you’ve experienced. If you’d be willing to share more details, we’d appreciate the opportunity to investigate further and pass on your feedback to the relevant teams. You can reach us directly at marketing@texe.com.
Kind regards,
The Texecom Team
Disappointed
Had the system installed, all worked great. Started having problems with random sensors setting off the alarm contacted the engineer who reset them without much issue. However, the random alarms and now the inability to access the app has become so frustrating we are switching t9 a different alarm. To be honest feel we have waste your money, especially paying our installer an annual service fee.
February 7, 2025
Unprompted review
Reply from Texecom Ltd
Thank you for sharing your experience - we’re truly sorry to hear about the frustration you’ve encountered.
While we’re pleased to hear the system initially performed well, we understand how disruptive recurring sensor activations and app issues can be. These types of problems can often be resolved through installer diagnostics or updates, and we're sorry that in your case this has not provided a lasting solution.
We do rely on our network of independent professional installers to deliver ongoing support and maintenance, and it’s disappointing to hear this hasn’t met expectations. Your feedback is important to us, and we’re continuously working to improve both our product reliability and the resources available to our installation partners.
Kind regards,
The Texecom Team
Cannot recommend Texecom
I would advise private householders looking fir a security system to avoid Texecom. Unless you want to pay high call out charge to engineers to fix simple issues. I changed my broadband provider which produced ac system alert Coms 1 fault on my control panel. I worked out what to do but just needed a bit of help and rang Texcom's technical helpline. There is a reiterated message saying the service is only available to professional installers advising one to contact such. I have a Honeywell central heating system who have been extremely helpful, never directing me to the engineer who installed it.Shame on you Texecom. I now have to pay a large sum I cannot afford for a call out in relation to what must be a common problem. They do have a couple of very limited videos on You Tube and elsewhere insufficient info except for the professionally initiated.
February 4, 2025
Unprompted review
Reply from Texecom Ltd
Thank you for your feedback, and we’re genuinely sorry to hear about your experience.
Texecom’s technical support service is indeed designed specifically for professional installers, as our systems are complex and require trained personnel for installation and maintenance. This approach helps ensure that systems are configured and supported correctly, maintaining the high standards of security our customers expect.
We understand your frustration, especially when facing a common issue such as a broadband change affecting system communication. While we cannot offer direct technical support to end users, we are actively working to improve our online resources and guides to make information more accessible for situations like these.
For further assistance or feedback, you’re welcome to contact us at marketing@texe.com and we’ll do our best to guide you towards a suitable resolution.
Kind regards,
The Texecom Team
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A clunky 80s-style alarm system
On the advice of an experienced installer, I had a complete Texecom alarm system installed two years ago. This was supposed to be a much more professional system than my old DIY alarm system (Woonveilig). The opposite is true. The entire look and feel of all the components and the user experience are straight out of the 80s. It cannot be integrated with any other smart system in your home in any way. The app is so confusing that you can never find out who armed or disarmed the alarm and when, or which sensor triggered it. Automations don’t work. There are frequent error messages, and I often have to contact the installer just to keep the system running. I miss my old system, which cost a third of the price.
February 2, 2025
Unprompted review
Reply from Texecom Ltd
Thank you for your detailed feedback—though we’re sorry to hear that your experience with the system has been disappointing.
We understand your concerns around the interface and smart home integration. Our systems are designed primarily for professional-grade security, but we fully appreciate that expectations around usability and automation are evolving. We're actively working on an updated version of the Connect App that will offer enhanced functionality, including improved automation features and a new user experience.
It’s also worth noting that, the current Connect App can display real-time system status, show which user has armed or disarmed the alarm, and identify which sensor was triggered. We're sorry if that functionality wasn’t made clear during installation - these features are available and intended to support better system visibility.
If you would like us to help address the issues you’ve mentioned, please reach out to us directly at marketing@texe.com.
Thanks again for your feedback - it helps us improve.
Best regards,
The Texecom Team
Have used Texecom for years
Have used Texecom for years - most of our systems use smartcom which customers love the app and we love remote diagnostics
January 8, 2025
Unprompted review
Reply from Texecom Ltd
Thank you for your continued support over the years Paul! It’s fantastic to hear that both you and your customers are enjoying the SmartCom and the Connect app. Remote diagnostics really does make life easier, and we're delighted it's proving valuable for you.
We truly appreciate your trust in Texecom and look forward to supporting you for many more years to come.
Texecom house alarm in the UK
We use Texecom alarms in our house in the Uk (London). Our experience with it over the last 2 years has been that it’s a terrible product - we are new home owners and were relatively clueless about house alarms so went with Texecom cause our neighbours use it too, and because it was advertised as being ‘pet friendly’
Our experience has been that the system is extremely buggy. Constant problems (false alarms, panel not working, alarm not working, connection not working, sensors not working etc). The sensors need to be ‘serviced’ annually which means someone needs to come round to replace the £5 batteries for £300 every year. You also have zero autonomy to do anything with the system yourself. Any issue you have to go through the provider which causes huge delays.
A one star product and definitely a regret of ours that we did not research house alarms more carefully before getting this installed in the house.
December 28, 2024
Unprompted review
Reply from Texecom Ltd
Thank you for taking the time to share your experience, and please accept our sincere apologies for the issues you’ve encountered with your Texecom alarm system. We understand how vital it is to feel secure in your home, and we’re sorry to hear that your experience has fallen short of expectations.
As the manufacturer, we design and supply the system, but we don’t handle installations or direct service. These are managed by independent installers, who set their own pricing and service terms. If you could provide us with the details of your installer, we would be happy to look into this further please email customerservices@texe.com.
We’d also like to clarify that our system is designed to offer full autonomy through our app, allowing you to control and monitor your alarm remotely. This feature aims to give you more independence and reduce the reliance on installers for everyday management.
We truly regret any inconvenience you’ve experienced and appreciate your feedback as it helps us improve. Please don’t hesitate to reach out directly, and we’ll do our best to assist you and address your concerns.
Dan Hewitt The Legend (We Love Texecom Too)
We’ve been installing Texecom products for many years and have always found their products to be exceptional. We have great support and updates from the absolute legend Dan Hewitt whenever we require it and he’s always checking to see how our team are doing and if there’s anything at all that we may require. (Legend)
October 4, 2024
Unprompted review
Reply from Texecom Ltd
Thank you so much for your review and for being a loyal installer of Texecom professional security products! We’re thrilled to hear that our products and support, particularly from Dan Hewitt, continue to make a positive impact on your business. We’ll be sure to pass on your great feedback to Dan! Looking forward to continuing our strong partnership.
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I have installed Texecom for 20 years…
I have installed Texecom for 20 years and yes there have been issues in the past but they was very quick to resolve the issue and alot of these was down to 3rd party companies. Apart from being easy to use there keypads are the best looking around compared to others and all our clients are very happy with the installation. I can always rely on Mark to for advise and guidance for product knowledge. Keep up the good work.
October 4, 2024
Unprompted review
Reply from Texecom Ltd
Thank you Greg for your continued trust and support over the past two decades! We are thrilled to hear that you and your clients are very happy with the reliability, design, and performance of our products. It's especially rewarding to know that our team, including Mark, has been able to provide the guidance and support you need. Your feedback is invaluable to us as we continue to innovate and deliver the best solutions. We look forward to many more years of partnership!
Why Ultrus smart homes use Texecom
We have been installing texecom for 5 years as a business and i personally have for 10 years.
There is no question that texecom has the most aesthetically pleasing products available on the market which for us is the most important as although it is a security system, you will have a device in most rooms of your house/business, so it is imperative that it looks great.
Also, they are easy to deal with, especially our account manager Dan.
It is the only alarm brand we use and it is great to support a British company.
October 3, 2024
Unprompted review
Reply from Texecom Ltd
Thank you Connor for your 5-star review! We're thrilled that you appreciate the aesthetics of our professional security systems. We completely agree—it's important for security devices to not only be highly functional but also blend seamlessly into their surroundings.
Delighted to know that Dan and the Texecom team are supportive of your business needs. We're proud to be your trusted brand and to have your continued support for British manufacturing.
The alarm system keeps failing
To be honest the alarm product I was sold 3 years ago has never worked. Every 4 or 5 months one of the sensors fails and the company clearly haven't any idea why. So now I would like my money back.
So now I've had the most useless reply "sympathising" with me. The fact is for 3 years YOUR product has failed. Sort it out with Moore Secure and give me my money back. If not I am going to the small claims court
September 30, 2024
Unprompted review
Reply from Texecom Ltd
Thank you for your feedback. We're sorry to hear about the issues with your alarm system. We understand how frustrating this must be, and your security is of upmost important to us.
As a business that works directly with distributors, we rely on installation companies to handle specific product-related issues. We recommend reaching out to your installer so they can assess the situation and provide the necessary support. They should be able to work closely with you to resolve any ongoing issues.
While we don’t handle end-user issues directly, please rest assured that we are here to support our partners to ensure the best possible outcome for you. Thank you for bringing this to our attention.
Please can you send your contact details by email and confirm the branch you dealt with at Moore Secure to our Customer Response Manager at customerservices@texe.com
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