WFP Fire, Security & Electrical Reviews 31

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

very messy installation, they don't care about the residents they expect them to clean up after them.

Company replied

Rated 5 out of 5 stars

Always good communications. Our faulty light switch was replaced quickly and thoroughly tested by WFPs tidy and polite electrician who arrived bang on time too. No need to clean up discarded packag... See more

Company replied

Rated 5 out of 5 stars

WFP have installed and have been servicing our fire/smoke detectors for the past 2 years - The girls at the service desk , Samantha and Elle are always there to help/support you if needed - The engine... See more

Rated 5 out of 5 stars

WFP have been servicing Purleigh school for the past 10 years. Within those 10 years they have delivered a 5star service in all areas from servicing equipment, receiving quotes to getting advice... See more

Company replied

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Company details

  1. Fire Protection Service
  2. Electrical Engineer
  3. Electrical Installation Service
  4. Electrician
  5. Fire Protection Consultant
  6. Security System Supplier

Written by the company

🔥 'Fire Protection Service of the Year' 2022 (Prestige Awards: WFP) ⚡️ 'Electrician of the Year' 2022 (On the Tools Awards: Ricky - Electrical Manager) 🏆 'Tradesperson of the Year' 2022 (On the Tools Awards: Ricky - Electrical Manager) We're an accredited team of specialists who repair, install and maintain a huge range of fire safety, security and electrical equipment including fire alarms, fire extinguishers, fire doors, emergency lights, access control, CCTV, LED lights and even EV charging points! From Fire Risk Assessments and Fire Safety Training to Electrical Installation Condition Reports (EICRs), we're literally your one-stop shop for cost and time-efficient building management. Based in Essex and serving the commercial sector across London, East Anglia and the South East, our award-winning team are keen to share their knowledge and expertise with all of you. Whether you're an established facilities manager or a new occupier of a business looking for guidance on safety and compliance, you're in safe hands with us! WFP Fire, Security & Electrical Supercharging your safety since 2003... ☎️ 01277 724 653 📧 help@w-fp.co.uk 🌐 https://w-fp.co.uk/


Contact info

3.5

Average

TrustScore 3.5 out of 5

31 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

very messy installation

very messy installation, they don't care about the residents they expect them to clean up after them.

July 2, 2025
Unprompted review
WFP Fire, Security & Electrical logo

Reply from WFP Fire, Security & Electrical

Hi Montana,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and want to assure you that this is not the standard we strive for. We take pride in our work and always aim to leave every site clean and tidy, respecting all residents and their homes.
We’d appreciate the opportunity to put things right. If you could let us know the address or details of the installation, we’ll make sure our project manager investigates this as a priority. Please email us at help@w-fp.co.uk, and we’ll be in touch on Monday to resolve this for you.
Thank you again for bringing this to our attention—we value your feedback and are committed to making things right.
Best regards,
The WFP Team.

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Rated 5 out of 5 stars

WFP’s ethos of delivering a complete solution

I was sold on WFP’s ethos of delivering a complete service with honest information and cost effective equipment for the client and not just to sell a product.
WFP designed a system specifically to my requirements being flexible as I was converting a building and needed the alarm installed everytime a floor was completed.
7 years later all the work is completed and the system work flawlessly.
If you’re looking for a fire alarm. CCTV. Door entry systems or electrical work you be hard pressed to find a company better than WFP.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Always good communications and tidy work

Always good communications. Our faulty light switch was replaced quickly and thoroughly tested by WFPs tidy and polite electrician who arrived bang on time too. No need to clean up discarded packaging, discarded kit or mess after he had left, which is always something I appreciate.

November 11, 2024
Unprompted review
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Reply from WFP Fire, Security & Electrical

Thank you very much for your review Liz, its sincerely appreciated by Ollie, as it is by everyone in the WFP team. Thank you for taking to time to leave this review on Trust Pilot for us.

Rated 5 out of 5 stars

The Company (wfp) was most responsive

The Company (wfp) was most responsive, communicative and helpful in reviewing and finally installing our home EV charger. Our electric system was inspected by its head Electrician and he in turn contacted the power supply company to arrange the required (free) upgrade to our fuse box. Once the upgrade was completed an efficient friendly team neatly installed to the charger in less than a day. The behaviour of the company and its personnel gave us the satisfaction that a good job had been well done.

May 16, 2023
Unprompted review
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Reply from WFP Fire, Security & Electrical

Thank you for taking the time to review us Mark, it means a lot to the electrical team within WFP. It has been a pleasure working for you.

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Rated 5 out of 5 stars

Outstanding service from the guys at WFP

Outstanding service from the guys at WFP. Quick to respond, professional and courteous at all stages of the works. Went above and beyond. Can't recommend WFP highly enough!

October 28, 2022
Unprompted review
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Reply from WFP Fire, Security & Electrical

Thank you for taking the time to do a review for us, Cathie! We're delighted you're pleased with our services, and hope to continue exceeding your expectations!

Kind regards,

Verity Stone
Head of Comms (on behalf of WFP)

Rated 5 out of 5 stars

Experience with WFP Fire & Security

Experience with WFP Fire & Security
I worked with WFP at my previous property management company, the service delivered was excellent and the work completed to a very high standard. I wouldn't hesitate to recommend.

November 16, 2022
Unprompted review
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Reply from WFP Fire, Security & Electrical

Thank you for taking the time to leave a great review, Candice! It was a pleasure working with you and we look forward to working with you more at your new firm.

Kind regards,

Verity
Head of Comms
(On behalf of the WFP Team)

Rated 5 out of 5 stars

Fantastic Fire Warden Training Course

We booked 10 members of our team to do the Fire Warden Training course. This course was for 1 day and carried out at our office, meaning that we did not have to all try and find our way to another location for the training. The training was a good mix of theory and practical.
Our training was delivered by John who was fantastically knowledgeable on the subject and we as a group found him engaging.
We have all learnt a great deal on this course and have come away with the confidence to use a fire extinguisher should the need ever arise and the understanding of fire safety.
The cost of the course is very reasonable, considering we had 10 people on the course, it was in fact an absolute steal and invaluable when it could potentially save lives.
I would highly recommend this course to anyone, even if you think you know a lot about fire safety already, its likely you will learn something you did not know before.

November 9, 2022
Unprompted review
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Reply from WFP Fire, Security & Electrical

We really appreciate your review, Stacey! Thank you for taking the time to leave this. It means a lot to the whole team! Kind regards, Verity, Head of Comms (on behalf of Team WFP)

Rated 5 out of 5 stars

Professional, courteous service

Complete review, testing and repair of fire alarm system at church premises. Brought up to current compliance standards. Engineers were friendly, courteous and professional and were willing to explain what they were doing. Administration (quotes, appointments etc.) were very efficiently handled by friendly staff. Highly recommend.

June 29, 2022
Unprompted review
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Reply from WFP Fire, Security & Electrical

Thank you so much for taking the time to leave us such a glowing review! I shall share this with the whole team, who'll be thrilled to read this. We hope to continue to impress you and do our job in keeping your church safe and legally compliant :)

Kind regards,

Verity Stone
Head of Comms
WFP

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Rated 5 out of 5 stars

Very professional approach and exceeded…

Very professional approach and exceeded our expectations in turnaround and delivery of the works at our Offices.

April 21, 2022
Unprompted review
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Reply from WFP Fire, Security & Electrical

Thank you, Kevin, for taking the time to leave us a review! We're delighted you're pleased with our services and it's a pleasure to work with you!

Rated 5 out of 5 stars

WFP Fire/Smoke detectors

WFP have installed and have been servicing our fire/smoke detectors for the past 2 years - The girls at the service desk , Samantha and Elle are always there to help/support you if needed - The engineers Sam ,George and Nick, just to name a few, are so efficient, professional, polite and super friendly. Thank you guys for your support. It's a pleasure to deal with you. Keep up the good work.

January 28, 2022
Unprompted review
Rated 5 out of 5 stars

Interlinked fire alarm installation

After discussions with a number of potential suppliers, we selected WFP to install a wireless interlinked fire alarm system in the communal area of our block of flats.

Right from the first phone call, they were a pleasure to deal with. Paul and I spent about 45 minutes discussing our requirements in detail, along with the pros and cons of the different systems on offer.

Over the course of the next couple of weeks, we agreed the details of the installation (panel placement, associated electrical works etc.); Paul was very helpful and diligent throughout.

On the day of the installation, George helped me to select the final location for panel placement, taking into account both the regulatory requirements and the aesthetic impact on the hallway. We agreed an option which we were both happy with, and the installation went ahead very smoothly. He left us with a very neat installation and left the hallway clean and tidy.

I would highly recommend WFP to anyone who is considering having a fire alarm system installed. They are very knowledgeable and helpful, and the customer experience from beginning to end has been outstanding.

December 23, 2021
Unprompted review
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Reply from WFP Fire, Security & Electrical

Wow! Thank you, Alex, for such an amazing review. This has been passed on to the whole team, and Paul and George are delighted to have received the special mention. Merry Christmas and thank you for both your time, and your trust in WFP.

Kind regards,

Verity Stone
Head of Comms at WFP Fire & Security (on behalf of all the team)

Rated 5 out of 5 stars

The whole process was seamless and…

The whole process was seamless and excellent - Verity and her team are excellent in Sales Office and the engineers were very polite, efficient and professional

October 18, 2021
Unprompted review
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Reply from WFP Fire, Security & Electrical

Thank you for taking the time to leave us a fantastic review, it's very kind and we're delighted to have you on board as a customer!

Kind regards,

Verity Stone
Head of Communications (on behalf of all the team at WFP)

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Rated 5 out of 5 stars

WFP is highly professional and work…

WFP is highly professional and work diligently. Big thumbs up!

October 11, 2021
Unprompted review
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Reply from WFP Fire, Security & Electrical

Thank you, Henry! We really appreciate you taking the time to leave us a review and this feedback has been passed on to your engineer, Nic, and the rest of our Service department.

Have a great week!

Kind regards,

Verity, Head of Communications at WFP (on behalf of all the team)

Rated 5 out of 5 stars

Excellent Company

WFP quoted and replaced a large number of our fire detectors. They were extremely professional from start to finish with excellent communication and the contractor was a pleasure to have in the building - minimal disruption and they even adjusted the price afterwards as they hadn't had to do everything they quoted for - very happy - highly recommend.

August 24, 2021
Unprompted review
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Reply from WFP Fire, Security & Electrical

Thank you for leaving us this fantastic review, Liz! It was a pleasure to help you and we're always here whenever you need us. This feedback has been passed to the whole team who are very grateful! :)

Kind regards,

Verity, Head of Comms at WFP Fire & Security (on behalf of all the team at WFP)

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, really taking the time to get to know their clients and their needs and very responsive in urgent/emergency situations.

August 20, 2021
Unprompted review
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Reply from WFP Fire, Security & Electrical

Thank you Kate, it means a lot to us that you'd take the time to leave us this review. It is a pleasure to look after you, your team and your premises!

Kind regards,

Verity (on behalf of all the team at WFP Fire & Security)

Rated 5 out of 5 stars

many thanks for the installation of the…

many thanks for the installation of the EV chargers at our office.
Alan was brilliant from start to finish, he has gone out of his way to get the EVBox working, he even found out a problem that EVBox didn't know they had.
Really pleased with every thing they have done!

June 24, 2021
Unprompted review
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Reply from WFP Fire, Security & Electrical

Thank you for taking the time to leave us this 5-star review, Matt! We're so pleased you're happy with the service and Alan is very chuffed with your comments :)

Kind regards,

Verity, Head of Comms at WFP (on behalf of Alan and all the team)

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Rated 5 out of 5 stars

The Team at WFP are amazing

The Team at WFP are amazing, super friendly, always willing to help and on the ball when it comes to diary management, as a property manager who manages a huge portfolio that is definitely super helpful to know the team will always remind me when service appointment are due.

Working with bigger Fire Security Companies aswell which is always a struggle I can most definitely say WFP have exceeded all my expectations in terms of service and pricing.

Having worked with Samantha Cook and Victoria Law for the best part of 2 years it has been an absolute delight. Oliver in the Security Team has also always gone out of his way to assist with quote etc.

Thank you to the entire team at WFP for all your hard and professional work. I can highly recommend them.

May 20, 2021
Unprompted review
Rated 5 out of 5 stars

They are Professionals

I received an advert type email from WFP
And decided to give them ago. I was pleased with their communication from day one and they answered my queries they sent me quotes to which I agreed and they carried out the works to my satisfaction, they provided good customer service that used to be around. I found the admin team and engineers to be professional.

April 13, 2021
Unprompted review
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Reply from WFP Fire, Security & Electrical

Hi Fifi,

Thank you for taking the time to leave a 5 star review! We're very pleased you were impressed with our service. If there's anything else we can help you with, do let us know!

Stay safe and all the best,

Verity, Head of Comms at WFP Fire & Security (on behalf of all the team)

Rated 5 out of 5 stars

WFP Fire & Security have been amazing…

WFP Fire & Security have been amazing throughout the quotation process to install a common fire alarm in our apartment block.
All of the team have been 100% professional, approachable and friendly.
Any queries have received a prompt and efficient response.
Thank you for providing such a great service.

March 2, 2021
Unprompted review
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Reply from WFP Fire, Security & Electrical

Hi Helen,

Thank you so much for taking the time to write this fantastic review for us, it really means a lot to all of the team!

Kind regards,

Verity (on behalf of all the team at WFP Fire & Security)

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