Pyronix Reviews 418

Speaking to a competent person. who made it simple
to understand.

Outstanding experience the guy's from technical support were really helpful and got me through the problem straight away.

Ryan in Technical was phenomenal. Complicated relay issue issue for access control, worked thorough patiently and methodically and working like a dream!

Thanks for all you guys do. Merry Xmas from iNVICTUS

As a new consumer of these products have needed to contact Pyronix several times and on each occasion, they have always been very courteous, patient and knowledgeable. I would highly recommend their products and their technical advice is always sound.

Phoned Tec support for advice on enforcer wireless connectivity! Fantastic advice and sorted problem quickly!

Great product and the technical help lines is by far the most knowledgeable in the industry. The after sales is 10/10

On the odd occasion I have to contact the help line have found the response is always great very helpful
and polite ,they speak to you courteously and talk you through what they are doing to resolve the issue.
Never afraid to ask the technicians for there help.
Thank you all
Alan(AB alarms)

I have had nothing but trouble with my Enforcer alarm the installer is no longer trading & the 6 telephone numbers I got online all say this number does not reply.I have a problem now that I am told is very difficult to correct and Pyronix seem impossible to contact.Should have gone to a reliable Company

I have used many different security system manufacturers over the years however Pyronix products, aftercare, tech support and product training are second to none. From the on-line tutorials to the friendliness and knowledge of the Helpdesk staff, Pyronix do seem to genuinely care for their customers.

I have this professionally installed for last couple of weeks and so far so good great system
I would think it’s all in the installation/installer

Informative and perfect for installers who are strapped for time.

Tech Support Engineer Julian was bang on……Top Man

Great Essentials webinar.
New to Pyronix, moved from another well known brand.
James did a great easy to follow Presentation.
Filled all the blanks I am very pleased with the pyronix
training academy.
Thanks to James and Pyronix

Had one of those days today and called tech support 3 times!! Each time, they get to the cause instantly and talk you through the remedy with such ease. These guys really know their stuff

As always true professionals and very patient. Nothing is a drama for them and the best part I love the most is the fact that you pretty much get through to an advisor straight away as that can be sometimes crucial. Keep up the good work Pyronix.

Excellent service as always.
The guy at Pyronix kept his cool whilst I was trying to deal with the problem in hand whist also dealing with the client and the guy from their I.T. department.
Out of the chaos the issue was resolved, so top marks to Pyronix once again.

Having been effectively ignored by our alarm installer, as a consequence of which we couldn't access the alarm via my wife's mobile app because they had allowed the subscription to lapse despite several reminders from ourselves, in desperation I contacted customer service at Pyronix. Kelly there was absolutely outstanding. I couldn't give her any codes or reference numbers, but in the course of a couple of hours she had tracked our system down and reactivated it, and said she would leave it activated whilst we sorted out what we wanted to do about the current installer. She just made it all so simple and trouble free - this really was outstanding customer service!

Thanks you So Much Alan.....

Your patience is key to your success...

Having a depth of knowledge is one thing but your character just excel your knowledge which is what everybody else fails to realise...

Excellent service on technical questions by Julian